Proshopdk 

Very poor warranty handling. My Pocketbook e-reader stopped working during the warranty period. Proshop claims that the failure is due to sqeeze/pressure damage, which I know is not the case as it hasn't been subject to any squeeze pr pressure incidents since the date of purchase. The e-reader stopped working on my my bedside table from one day to another. The complaint was rejected on the grounds that squeeze/pressure damages are not covered by the warranty. Avoid Proshop if you prefer a supplier who handles warranty cases in a welcoming and professional manner. Their mission to deliver world class customer service. My experience is the opposite; they choose to distrust their customers in warranty cases.

I have a been a regular customer of SHG since July 2005, ordering an average of 3 or 4 times per year. Ordering is simple, delivery is excellent and the goods have always arrived in perfect shape. My very few RMA's were taken care of without problems even when I ordered the wrong products. The webshop order acknowledgement works very well and you always know what is going on with your orders. I highly recommend shopping at SHG !

General en god service, og når de har yingene på lager sender de dem samme dag.

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