Sierratradingpost Reviews 

83
TrustScore 2 out of 5

2.0

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Rated 2 out of 5 stars

Dealt with Scout Gear Trading Post (not Sierra Trading Post) for Jamboree shirts. First two times they were good to deal with and price was reasonable. The last Jamboree in 2023 I believe they chang... See more

Rated 1 out of 5 stars

Nice products but horrendous return policy and customer service. Only allow 40 days for return or exchange. Return shipment slip says differently and also call to customer service yet a different po... See more

Rated 1 out of 5 stars

Placed an order with Sierra trading post that I though was going to arrive in three or four days based on shipping times provided. Been checking delivery and based on updated ship times looking like... See more

Rated 5 out of 5 stars

I love STP. Be sure to check for online coupons before ordering and enter different ones to find the lowest price. It's a game but you can often save over $20 per order if you use a different discount... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store

Information provided by various external sources

Save 35-70% Every Day on Great Brands like The North Face, Carhartt, Columbia Sportswear, Patagonia, Teva, Mountain Hardwear and more! Get great deals on hiking boots, outdoor gear, cycling gear, camping and hiking gear, fishing gear, running shoes and more...


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2.0

Poor

TrustScore 2 out of 5

83 reviews

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2.0

All reviews

(83)

1 review in the last 12 months

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Rated 2 out of 5 stars

Poor Customer Service & Overpriced

Dealt with Scout Gear Trading Post (not Sierra Trading Post) for Jamboree shirts. First two times they were good to deal with and price was reasonable. The last Jamboree in 2023 I believe they changed ownership and the new owner - Mike - was difficult to deal with. It took him weeks to respond, tightened the schedule so much for on time delivery and charged a high price for the gear and delivery. When I questioned him on these issues, I got no response. I would have gone elsewhere, but I was out of time.
I bring this up now because I went local for the 2026 Jamboree and got such better service and price. I was able to reduce the price from $23/shirt to $13. The exact same brand, print color and design. I encourage you all to try your local shirt vendors to see if you can get a better deal. My experience with SGTP was truly painful. Two stars - the shirts they made ended up being good. See less

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

scam!!!

avoid this scam, they don't deliver the products, they don't accept returns, they don't respond to messages. aliexpres products at a price 6 times more expensive

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Awful Shipping only Fex EX

Awful Shipping only Fex EX
Sierra Trading Post only uses Fed Ex and so our orders come weeks / Months / or never arrives. Fed Ex is awful IT would not make a difference if we had ordered from overseas. Sierra refuses to even use the USPS or UPS.
We can track our package to the Fed Ex Hub then they send it back to Sierra. This has occurred more than once. Sierra will say its a Fed Ex problem. No they use them as a Carrier and refuse to change.

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

No issues..

No issues... I have gotten great deals with them for years. Maybe a little slow on shipping from time to time, but overall, I keep shopping for items from them.

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

I used to love STP

I used to love STP. I even used to work there and it was a fun job - they paid us well, for retail mgmt. Now it sucks! Quality is way diminishes. Website is totally useless. Returns are a joke. Prices are higher than they used to be - it’s gone waaaaaaaay downhill. Just tried to purchase a few things online - the website crashed 10 times and I was unable to check out. Such a waste of time. I will never shop there again.

June 16, 2024
Unprompted review
Rated 1 out of 5 stars

They won't process my return and refund…

They won't process my return and refund my money. The robot told me within 3 days of receipt, I should have an email from them. I have not. When I threatened to go to my credit card company and have a hold put on the charge, I was told that I would never be able to shop there again. Why would I want to? I've spent thousands there over the years. They are no longer the same company.

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

Abysmal return service

Bought a pair of snow pants, size was barely too small. I only tried them on ONCE before immediately putting them back in the box it shipped in along with the packaging and shipping papers as instructed. I was credited immediately on the website and used it to buy the exact pants a size larger, which later arrived and fit perfectly. That should have been the end of it. About 2 weeks later I received the first pair back along with a shipping page and no original packaging, and a note explaining they were in bad condition (with marker highlighting the section about including the original packaging, which I did). I called customer support and they said to send them back along with a note explaining the situation, and that they would let the warehouse guys know to be on the lookout for them. That was all about 3 weeks ago. Today I once again received them back. No shipping paper, no return sticker, no original packing. Just the same note claiming bad condition with the same section about including original packaging highlighted. It's now clear to me that further attempts to return it are futile and I'll have to try and sell it myself. I will never again do business with Sierra Trading Post and will recommend the same to everyone I know.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

I lived near a Sierra trading post up…

I lived near a Sierra trading post up until 5 years ago and shopped the store often . I went online and noticed the products offered had not been as before but did find a fly rod that was a bargain. Purchased online for a gift and waited nearly 10 days to find out it was never in stock as published on website. Probably won’t waste my time ever again. Seems like they would have informed customer early on rather than later.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

I use to shop a lot at Sierra before…

I use to shop a lot at Sierra before they were bought out. Quit shopping there because of lack of quality merchandise. Several years and now I have placed three orders within 7 weeks and the orders take 3 weeks to get to me and I live 2 hours from the warehouse. I’m done shopping there as it’s not worth the sales compared to the length of time for delivery.

June 17, 2023
Unprompted review
Rated 1 out of 5 stars

Sierra Darien the worst company’ clothes!

I never write a bad feedback, but unfortunately this is the case.
This is a rip off company!
Extremely bad communication, long time waited to receive the items, disappointing quality of the products, for the return you have to pay for the shipping to be sent to Romania to a very high cost!
There are much better companies where you can find lovely products for a better quality!
Stay away from it!

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

Company has gone downhill badly

I used to buy lots from this company. New owners or something has changed. Horrible customer service and very bad communications. We ordered boots. They were too small. Returned them for an exchange. Got an email saying the new order for the exchange was placed. The boots never arrived. I called. The person said...sorry, the order was canceled and I don't know why. Oh? I was never told any of that. I emailed customer service twice to ask what happened. I got no response. I will never order from this outfit again. Whatever happened to this nice company? What a shame!!!

April 25, 2023
Unprompted review
Rated 4 out of 5 stars

Decent prices and selection; could improve returns process

Prices are pretty good and they have a wide selection. The items I've bought have always been what I expected.

However, making returns is not convenient compared to other retailers. It would be nice if you could return items to TJMax or Marshall's, since they are owned by the same company.

November 16, 2022
Unprompted review
Rated 1 out of 5 stars

This company is horrible

This company is horrible. I placed an order online and they cancelled it without notification. When I called customer service for the status, they told me there was an issue with verification of my credit card information. So I placed another order with the representative on the phone. Again, without notification, this order, too was cancelled. My credit card company told me they show two pending transactions for Sierra and my funds are being held until they go away. So $300 on my credit card and NO order. The charges will go away in a few days (how many is unclear) but they are holding $300 of my credit for orders they cancelled. Twice they cancelled my order because they couldn't confirm my credit card details but they somehow managed to be pending on my credit card. A total scam.

September 21, 2022
Unprompted review
Rated 2 out of 5 stars

Their website is a mess

Their website is a mess. Try and use PayPal and you get a dead end. Try to see your order history. Same thing. No communications when item is shipped. It’s all a mystery. I’ve bought with them since the 90’s. Sold to a corporate holding company and they’ve destroyed it. Greedy, supposedly Christian owner sold out and screwed his staff and destroyed the company.

August 4, 2022
Unprompted review
Rated 1 out of 5 stars

total trash

That company is total trash. Sent me the wrong items which wasted me much time to return and agents were incredibly rude and unhelpful. They promised me to refund me the price difference of shipping cost but never did so. They either ignored my messages or denied it. Will file a dispute against them. They should cease to exist for sure.

July 12, 2022
Unprompted review
Rated 1 out of 5 stars

Sierra Trading Posts website terrible

Sierra Trading Posts website sucks. A few years ago the website just went to crap. Half the time you click on a link and it doesn't even load. I have had it. Ordered from them for years. Trying to make a return, that I have to pay for, and the link doesn't work. By design? Perhaps. Have you ever tried to see your past orders? That broke for me about 2 years ago. They know its bad and could give a damn about fixing it after years. Over it. Not worth the trouble anymore.

May 11, 2022
Unprompted review
Rated 1 out of 5 stars

Do not order online with Sierra!

I tried twice to place an order with Sierra and they cancelled my order each time because my billing address did not match my delivery address -- they don't know how to verify billing addresses. And their customer service is horrible, making me go into my account every day for 10 days to find out status, live chat and email to try to advise them, and they still couldn't manage to process an order with perfectly legit information. Stay away from ordering online with this company!!

February 23, 2022
Unprompted review
Rated 1 out of 5 stars

Purchase at own risk.

I would leave a negative rating if possible. I ordered two one size fits all newsboys hats. The order totaled 19.99. The hats arrived and were huge. These hats were far from one size fits all. They swallowed my head. I returned the items using sierra's return label, in which I was charged for. Long story short, I paid $25.93 for a two poorly sized item only to recieve $13.03 in total return due to shipping fees. Customer service made no attempts to correct the experience.

February 3, 2022
Unprompted review
Rated 1 out of 5 stars

If it was 1998 and I was on dial up…

If it was 1998 and I was on dial up then the molasses-in-winter S L O W load of Sierra's website would... well it would STILL be unbelievable! I mean seriously, it's 2022 and NO page of socks should take 5 minutes to load, and god forbid you want to delete something from your cart. Go to the kitchen and make a sandwich while you wait. It's inexplicable, inexcusable, and laughable. I like the selections and prices, but most of the time I just give up and shop elsewhere. You know . . . from companies with actual functioning websites where you DON'T need to take a sick day just to buy a t-shirt or two.

January 19, 2022
Unprompted review
Rated 3 out of 5 stars

Climate Change

Defrosting Arctic permafrost weighed down with billions of huge loads of ozone depleting substances undermines the locale's basic foundation as well as life across the planet, concurring an extensive logical audit.

Almost 70% of the streets, pipelines, urban communities and industry - for the most part in Russia - based on the district's conditioning ground are exceptionally defenseless against intense harm by mid-century, as indicated by one of about six investigations on permafrost distributed for the current week by Nature.

Another review cautions that methane and CO2 getting away from since quite a while ago frozen soil could speed up warming and overpower worldwide endeavors to cover the ascent in Earth's temperature at bearable levels.

Openness of exceptionally flammable natural matter as of now not locked away by ice is likewise filling phenomenal fierce blazes, conveying permafrost a triple intimidation, the examinations report.

Covering a fourth of the northern side of the equator's territory mass, permafrost contains double the carbon presently in the environment, and triple the sum transmitted by human movement starting around 1850.

January 16, 2022
Unprompted review

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