Simply Appliances 

Ordered a tall Beko freezer from this company was given three different delivery dates,they failed on every one.Then out of the blue they sent me an email saying they had cancelled my order and refunded my money because one of their staff was ill and were unable to complete their delivery obligations. I think the truth is that I live in South Wales right on the edge of their free delivery area and they could'nt be bothered coming all that way with one item it probably was'nt worth it to them so sod customer service! The only saving grace is I did receive my refund.

I bought a new hotpoint washing machine online last monday for a very good price and it was delivered 6 days later. I was told it would be arriving at 7.30am and the delivery was here at 7.30am on the dot! Plus it was saturday, meaning I didnt have to take a day off work and there was no extra charge for a sat delivery. The man had to carry it up a flight of stairs as my lift was broke but never complained. He fitted it quickly, and without fuss and took the old one away in less than 15 mins. He even helped show my how my new one worked! Unbelieveably impressed at the service and would now always look to buy anything using this site. Very happy indeed and very grateful for such an efficient service!

Bought washing machine and it was delivered, installed and working within a week. I'm a very savvy shopper and I couldn't find a cheaper deal anywhere, in fact the washing m/c I ordered was a good £20 cheaper than the next cheapest deal.

He had to take the door off to accommodate the new washing m/c but he didn't complain and replaced the door before leaving. Very chatty and pleasant man indeed.

I have placed this company in my favorites and I will definitely be dealing with them again and would recommend them to all.

As for the previous negative review, there are some people that you just cannot please no matter how much you try! That's life I'm afraid.

Barbara, Great Sutton, Ellesmere Port

Bought a washer-drier last year and it was a painful experience. In summary, bought and paid online, no contact after a week so made multiple calls and emails to be told would be delivered soon. This went on for weeks, emails and voicemails were not answered and when I did get through was promised would be called back which never happened. Finally asked for a refund and this was agreed to but never arrived. After two months I claimed the money back via our credit card company. A thoroughly unpleasant experience.
From the reviews here it appears that if the item is in stock you are fine but if not they will take your money and forget about you. If I had any energy I would have reported to trading standards and the police but to be honest I was so exhausted by the whole affair that I gave up. Even a year later it makes me angry being reminded how I was messed around by this company.

I ordered a Daewoo fridge freezer on Wednesday after reading on the website that contact would be made within 24hrs to arrange delivery-however, no contact was made by Saturday. I assumed the item was out of stock so I purchased a fridge freezer, that day, off the high street and emailed Simply Appliances that morning to explain- still no contact! On Monday morning I was getting worried it may be delivered so rang the mobile number listed and was told in a very stern voice the refund had been issued- on checking my bank this morning (Tuesday), my credit card has indeed been refunded. So my advice is pay with a credit card so you are covered!!!

Bought my washer dryer from Simply-Appliances with the installation option, and it was delivered and installed within a week of purchasing online. The customer service was great and though our lift was not working on the day of the delivery, Scott happily haul the washing machine up two stories to the apartment. The integrated door needed new drill holes to fit, so was taken away and redelivered and installed three weeks later. Great service overall - and would recommend.

What more can I say Excellent! Bought LG washing machine from Simply Appliances. Brand new & cheapest online,Scott emailed me with delivery date Mon 3 Feb 2014 which he kept, very polite and done all heavy lifting,Brilliant! & I will buy again from simply Appliances. Shaun (Weymouth).

I had some questions about the product which was a very large chest freezer, all of which he answered by return. I orders the freezer on a Thursday and agreed a delivery for the following Sunday at 11:00. They arrived on time unpacked it, fitted and set it up before loading up the old freezer to dispose of. Very good service and extremely helpful.

I found the washing machine I wanted via the Which? website and one of the cheapest places to buy it was this one. I placed my order on Tuesday and had the washing machine I'd ordered on Friday.

I think the speed of the service, the response to the mobile calls, the delivery service on the day (he was very thorough and made sure the house stayed clean when carrying my broken washer out of the house) and the price of the washing machine itself was all perfect.

I notice there are some very bad reviews on here but that hasn't been my experience of this company at all.

I was absolutely desperate for a washer dryer, as my old one could not be replaced under warranty, as the manufacturer had gone into administration, John Lewis had a timescale of three weeks in which they could install and Currys promised a delivery within four days, then damaged the last machine I wanted in transit. You couldn't make it up. I too am very sceptical these days but decided to take a punt on Scott and am so pleased I did. From order to installation was three days (!), he was punctual, tidy, polite and a dream to do business with. Highly recommend, as he was much cheaper and quicker than the rest and he does everything, from the admin, to the installation to the driving, like a superman. He spent an hour and a half diligently installing my integrated washer dryer, which is probably why very few companies offer this service. Please support this brilliant bloke; you won't be disappointed :-)

Great service. I had an e-mail from Scott, after payment went through to say when he would deliver. Then a second e-mail to confirm delivery time. Great bloke, helpful and very efficient. I would definitely recommend to anyone.

Very smooth buying process, great communication and prompt delivery. Will most certainly recommend.

Excellent service. Prompt delivery from stock. Cheapest price.
Friendly service. Minimal charge for removal of old machine and fitting of new one.
Highly recommended.

I recently bought a washing machine from these guys - I dealt with gentleman called Scott.
I initially bombarded Scott with numerous emails regarding stock levels and their ability to deliver to a 2nd floor flat to which he responded to all promptly.
Then I asked Scott if he was able to do an install and takeaway service for the older washing machine. He duly could at a very reasonable rate.
I have to say I would use these guys again and I am thoroughly pleased with the product and the overall experience.
They are a small company and compared to some of my experiences with the bigger white good retailers I would whole heartedly recommend these guys.

Honestly I cannot fault this company. The Fridge I ordered wasn't in stock so I was asked if I wanted to wait 3 weeks.

I said yes, and Scott then managed to get the fridge in 10 days! He emailed me to check a delivery date, Scott then phoned me on the delivery day and delivered when he said he would.

Great service, and nice people to deal with.

Scott was great at communicating via e-mail after I needed a quick turnaround with a washing machine. My original choice could be delivered in 3 days, which is really good. However, there was a good choice machine that was able to be delivered and installed within 24hours. Good prices too! Thanks. Very pleased with the service I received.

I am so down about my experience with Simply Appliances that I hardly want to spend anymore effort writing feedback, but I must warn others. I made an order through the Simply Appliances website for a washer dryer in January costing £500.00. Two weeks later I heard nothing so I emailed asking about delivery time and I get an email back saying the washer dryer wasn't in stock but I could have a different one. I didn't want the other one so I asked for a refund.

3 MONTHS LATER STILL NO REFUND CHASED SO MUCH. TERRY IS EITHER A VERY PATIENT MAN OR THERE IS A HUGE PROBLEM AT SIMPLY APPLIANCES.

Each time I call its always "oh scott is dealing with it" but he never does. I would avoid this company at all costs. "Maybe" you would have a better experience buying from them if you know they have the goods in stock otherwise stay well clear. Dreadful experience from Scott, Terry and Simply Appliances. They still have £500.00 of my money and I don't have any after having bought another washing machine elsewhere. Makes me sick. I will pursue this with the police and trading standards.

I placed an order for a Beko Washer, yes I was worried about all the poor reviews on here. No need to worry, machine turned up by a very pleasant chap on time and with a smile. We need to support these small family businesses trying to make a living. Have some trust people!
A Happy customer in Bromsgrove :)

We ordered a hob on 08.03.13, and chased delivery, spoke to Terry and was always promised call backs from his son Scott, which never happened! After many more phone calls was told the hob had been discontiued and we would get a refund. That was on 05.04.13. Still no refund so emailed an left voicemails ( no one was answering the phone) Finally spoke to Terry today and was advised Scott would look into this and get back to me. No call back so called and finally spoke to Scott who told me that he was having trouble with World Pay and had not received anymore since 15th March!! So could not refund, even though we paid him on 08.03.13. He said it was not his fault and could not advise when we would get refund. He also said I am not running away with your money as its only £300!! I explained we could not afford another hob until we had our money back, and £300 was alot of money to me! This company is a complete joke and I have no idea how it is still trading.

After a few days they phoned me to say they didn't have my washing machine and asked "if I would like another model instead?" I left a voice mail, as they didn't answer the phone, confirming I would not like the alternative and thanks but I would go elsewhere for the model I wanted. A refund did not take place. Numerous phone calls did not get answered. Numerous emails later were either ignored or the response was rude or inappropriate.

I would recommend going elsewhere as any issues to be resolved will not be met with satisfactory customer service.