Simply Hike Reviews 

I ordered a yoga mat over 7 days ago and was told it was dispatched on the day ordered. Downloaded the app shop so that I can track the parcel however the status is “still waiting for details” I have tried all emails and they has just bounced back, I think this could be due to a full mailbox. I had also called both numbers available, one number took me to creatures customer service and the other wouldn’t let me leave a message as the mailbox is full. This is really frustrating and I was starting to doubt if this is a legitimate company as there is no communication at all. I wish I could find some help and find out where my package is

Bought a ladder from Simply Hike, and it was delivered by DPD. Great quality and easily to use.

Beware if you have to return an item. It took 4 emails and at least 5 phone messages left eventually I got my money back after 30 working days to finally receive it. Never again.

I ordered some boots , when they arrived they did not fit comfortably, I returned them by Post Office signed for, I tracked my delivery and saw they had been delivered. I have had no refund or any reply to my enquiry to ask where my refund was. Simply Hike is part of a bigger conglomerate , their phone numbers cut off and they do not answer emails. I have now been contacted and a refund issued.

Ordered 5 items on 10th August.
1 item delivered promptly, the other 4 just says "preparing". No answer from email. No one picks up the phone or answers voicemail message.
Absolutely terrible service! Avoid!!!

Shoes ordered 23/5. Delivered quickly but wrong size. Returned 28/5.
Almost two months now and still yet to receive a refund. Emails and calls are unanswered. Awful after service. Hopefully this review might prompt some action from Simply Hike

Awful company to deal with, do not respond to either email or telephone. Have not refunded cost of purchase upon return of items even though there is proof of return. I will NEVER buy from this awful company again. Caveat emptor!!

Ordered a shopping trolley on 17th June, received notification of despatch 3 days later, ETA this week. Downloaded the Shop app for shipment tracking but no updates are available, emailed them but no reply, called them but despite eventually getting through to the right number (as the one shown on the website is not it) I got the automated response that they are 'unable to take this call, leave a message and we will TRY to get back to you within 24 hours'. They did eventually get back to my email and thankfully the parcel was due to be delivered today, which it now has. Some issues with getting support but ultimately a positive experience

Great service from this company.
I ordered a few items, all items arrived well packed and in reasonable time and the prices were competitive.

Postage was also free, which made it a good deal.

Ordered some sandals on the 1st May. They haven't been sent out- the order still says "preparing". I have emailed them but not had a reply. The customer service telephone number doesn't work. Avoid this company!

Defo should have read these reviews before ordering lucky enough it was only £12.90 that I’ve been scammed for. Of course they haven’t got back to my email

My order should have arrived four days ago. It was meant to be birthday gift. I emailed the company twice and haven’t received a reply. I’d say avoid.

If I could give this company no stars then I would.

Item has not been received after 3 weeks. I heard back from customer services after a three week delay and they said tracking now says delivered.

I have checked DPD website tracking and it still says they are waiting to receive the parcel.

Please avoid this company. From my experience and their dishonest. response I believe this is a scam website. My payment went to a company called Wandering Hike Ltd and this is not mentioned anywhere on the invoice.

I have been refunded by Paypal thankfully.

Simply Hike are not to be trusted!

I have now received a reply from the company to say I was sent the last pair they had. However, these are still for sale on the website and in my size!

I have sent a screenshot to the company of these shoes still for sale on the internet and in my basket in my size so maybe Simply Hike need to sort their website out as well as their customer service.

Customer service does not exist, I ordered wellies (H156551) they arrived, however the strap wasn't working and I wanted to return them, this was back in January, however after several emails and calls, still no response whatsoever. SCAMMERS

You replied as soon as a comment went up on trust pilot, now you have vanished again.

If it requires me to write negative feedback about your company in order to trigger a response from you then I'm quite prepared to do that. I have emailed you and called you (including leaving my number for you to respond) numerous times - all without a response.
Order number: H156710. Contact me and explain where my order is and when I can expect to receive it. It's no use informing the courier that you have an item for them to collect to then not giving it to them! This is not normal to communicate with a company via a feedback forum, but you have left me with no alternative. Kindly address this issue now before it becomes necessary to escalate further.

Wellington boots arrived and were very comfortable for my daily dog walks. They were cleaned and dried everyday and the appropriate care spray used but after less than a month the right boot cracked and split. Have written to Simplyhike twice to request replacement or refund without response. Will never use this company again.

I looked at the recent reviews and was slightly apprehensive about ordering, but they had the product I wanted at a good price, so I ordered late Thursday night.

I was given an expected delivery by the end of the following week.

Yesterday I got confirmation that it was with DPD and would arrive today - full tracking details were given by DPD together with a one hour window.

My steps were delivered this morning some 30 hours after ordering them. Excellent product and service - I can only recommend Simply Hike.

Ordered wellies from simply hike, first time I've ordered from this site.
Wellies arrived, too small so followed their returns procedure and sent back with royal mail tracked.
Emailed to say I have had no refund and no correspondence, still nothing back from simply hike. Sent another 2 emails since... and still, nothing! So I have no boots and down £58 ... absolutely appalling service, simply hike should be shut down. Quick enough to answer to bad reviews to justify your bad service... give people their money back. Please don't reply with "did you pick up the phone?"
You are clearly aware you have customera emailing you that are going into Spam, so there's no excuse. Sort it out!!

Absolutely shocking company. I've placed an order over a week ago. Needed to change the order straight away when it was placed as I ordered a child's cap and not an adults cap as the advert on their website didn't state it was a child's cap until I received the order confirmation. So I emailed them straight away after receiving my confirmation. No reply, I called them on the phone number supplied and e eventually get through to an answer phone, leave a message explaining but again no response. I've emailed and called numerous times without response. The cap still hasn't been shipped and I'm £17 out of pocket. Absolute scam artists DO NOT go near them as they take your money and don't send the product out. I just wished I'd of looked at the reviews on here before buying as what everyone is saying about this company is true. I've has to take the issue up with my bank now to try and get my money back. Never again

10/7 I ordered a pair of shoes, 8 days later, I would have expected delivery by now, I received an email saying that stock was having to be shipped from Germany. Why, if you may have to ship from Germany, which you clearly do on a regular basis, after reading feedback, why do you not state this on your site? People could then make the choice on whether they’ll risk the wait and not have to listen to your excuses and pathetic accusation led apologies. If I had read your reviews, I would definitely not have bought from you, purely on the way you reply.
31/7 although I’ve had an email from dpd, I’ve still not had a delivery. 3 weeks and waiting. Why do you feel it’s acceptable behaviour?