Our outward trip was delayed by 2 hours due to (apparent) priority given to a cruise ship (seemed a bit strange) ... On both trips we could only find seating in the prioroty lounge which is expensive... See more
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Review summary
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Booking on line was easy and although there was a long queue boarding was fine. Thought it strange that we had to climb several flights of stairs on the outside of the stern at Isle of Man, no one ask... See more
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Overall the process was straightforward although I kept getting timed out whilst I verified my payment on my banking app as was initially doing it on my phone. I ended up using two devices to get it t... See more
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An straightforward booking process. Only one hiccup. Was able to research Belfast to IOM return ferry but when I put my details in I was told this route no longer operates. Should perhaps be remov... See more
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Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.3
Excellent
9K reviews
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It’s tricky to find out when a boat is…
It’s tricky to find out when a boat is sailing on a particular day ! I e. Douglas to Larne
Had to go in and out of dates to find a suitable sailing !! Eventually I rang the office to ask what days the boat was sailing !!
August 19, 2026
No not at all
I did not have to wait long at all to be put through - and the young lady I spoke to was very helpful - and sorted my query out quickly and efficiently
August 4, 2026
Easy to use.
August 9, 2026
A grand day out …..
It was a beautiful day for sailing to Liverpool and everything went well
June 20, 2026
just looks outdated and not as…
just looks outdated and not as streamlined to book for different times. But did the job and easy enough
August 5, 2026
Only one criticism
Only one criticism, the assumption that the lead passenger is the one paying for the trip!
August 17, 2026
Very good and easy to book
August 18, 2026
Easy to follow and amend after putting…
Easy to follow and amend after putting the wrong return date in
August 19, 2026
It was mostly ok
It was mostly ok, but I had to do it all twice as for some reason it didn't like my credit card
August 19, 2026
The website is dated and needs a…
The website is dated and needs a refresh urgently. It is the gateway to the IOM for many people and should look better. There should be an app. Not having one makes the IOM look backward
August 19, 2026
The booking process was accessible and…
The booking process was accessible and easy to navigate online. Some indication of how busy a sailing might be would help decisions on seating as we stood the whole way on a packed boat then booked seTs to return on a sailing with loads of space. Novices I suppose.
August 5, 2026
Website is ok to navigate and…
Website is ok to navigate and configure. Could do with pricing a mobile app though.
August 19, 2026
Leaving my dog behind.
The booking itself was fairly straightforward for me but the lack of availability for my dog to travel with me as a foot passenger has meant I have to leave her behind .
This means she will miss out on seeing her family as well as needing to source a pet sitter.
This is the case now for a couple of trips I am taking in September otherwise I would not have raised it as an issue.
August 17, 2026
Fustrating! I was in the process of booking and got…
I was in the process of booking and got to the final stage of putting my card details in but got no confirmation for the booking or the £76 cost. I wondered if it was an internet problem and so I'd check the next day.
I rang the next day to check but apparently there was no such booking, and my bank confirmed this, so I booked again. But this time it was £108! I called to ask why, apparently I had missed the "deal" but there was nothing they could do.
I'm an IOM resident. I found this a huge jump just for no fault of my own. Very frustrating!
August 18, 2026
The booking process was easy and quick
The booking process was easy and quick. Choice of sailing times was provided.
August 18, 2026
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