Terence 

I ordered 2 vanities for 18.99 each.
Emailed right away to make sure this was legit company. No response...That was Dec. 16. I have written MULTIPLE EMAILS, put a comment on the Facebook page that I bought from, no answer. I filed a resolution with PayPal, and was told I will be refunded. I hate these people who are so evil...

I made a purchase of hair products exactly 35 days ago, at the time of purchase there was no warning from the website saying that they were not working because of the corona virus, the warning was same day shipping and next day delivery available. However I never received my order or refund, I sent more than 7 emails during that period requesting cancellation of my purchase and I never got any return! just yesterday, they replied to my messages saying that they would do my refund which, by the way, has not yet returned to my account! terrible service, they spent 40 days with my money without giving any return or satisfaction! canceled my order and raised the product prices on the website yesterday to 50% above the amount I had paid! do not buy from this site! they are not honest with their customers! today i bought my professional loreal marx products again in another site called Hermossa for the same “old” value that i had bought with them and for my happiness it was already started today! there are companies that should never have been opened! disappointment with them and thankful that there are other suitable options!

1 star is being to generous...

I ordered ghd Platinum + White Styler and Redken All Soft Shampoo and Conditioner 500ml on the 30th May, which I then received a dispatched notification on 31st May advising that it had been dispatched by Royal Mail free standard delivery but it just had a summary of my order and no tracking number which was quite surprising.

4th June I contacted customer services just to query where my order was and received a response within the hour from an advisor called Peter. Who advised that "Your order was dispatched on Friday 31st via your chosen Free standard delivery (2-6 working days)today is the 4th working day and should arrive shortly"...

I waited until 12th June and contacted them again to query where my order was as it was now 8 working days and still no sign of my order and guess what no response or acknowledgement. In addition I contacted Royal Mail to ensure nothing had been delivered and they don't have anything either in addition they advised that "delivery service for parcels weighing up to 20kg they aim to deliver your parcel within 2–3 working days, including Saturdays". So I'm not sure which delivery service Terence Paul are using!!

I'm seeking a refund and I'm just getting radio silence so paypal dispute has been raised in addition to me going via my bank under the 1974 fair credit billing act.

A further chaser has sent today which takes it to 12 working days... let's see if I get a response or just ignored again. If there is any issue with my order then just tell me rather than lie about it.

If you decide to use Terence Paul do so at your own risk and make sure its via PayPal or pay via your credit card as your order probably wont arrive. I've used Terence Paul before and have never had any issues. I definately know I wont be using them again!

I placed an order on 27th May. It never arrived. I contacted on 4th June and was told my order must be lost in the post and would be sent out again. It has never arrived. I have an excellent postman who has keep an eye open for my order. He says, in his opinion, the order has NEVER been sent.
I have today 13th June, asked for a refund !
I wouldn't use this company. Most internet orders arrive safely within days.

Rude customer service, i am appalled with the way i was spoken to.

Products are very fairly priced in the market - my Cloud9 straighteners were the cheapest around, and TPO also sold the accompanying products at a cheaper price! Very happy.
I did however have an issue with the delivery of my order. I sent a quick email to their support, received a response in minutes (I mean - WOW) and the issue was resolved within a matter of days.
Great service from what I see as a great team! Thank you! (Special thanks to Peter in customer support for such speedy fingers and fast resolutions!!)

I ordered some shampoo and conditioner. After paying for my order, I did not receive the tracking code. The suspicions awoke, but I got it by asking for it separately, 3 weeks later.
Immediately after I saw the box in the postoffice, I noticed it was broken and tried to tap it. The package was completely in shampoo and conditioner! Bottles broken, poorly packed and spread around. Such a package cannot even be returned, but I also can't use dried products.

I contacted the customer service and luckily got my money back very quickly. So 3 stars for that.

This company currently has major dispatch/delivery issues. I have been a customer for many years and have placed in excess of 15 orders since 2014 with no problems whatsoever. However, i placed an order 2 weeks ago for which I received no tracking details and this has subsequently not been delivered. I spoke to a guy in customer services twice last week who did not sound at all surprised this had happened and repeated the order. One week later this still hasn't been received. I intend to wait until Friday and if still no parcel has been delivered will be demanding a full refund. It's such a shame that a previously great company has not got on top of these issues. I will be taking my custom elsewhere.

Terrible experience.

Ordered the cloud nine straighteners 9 days ago. I attempted to cancel the order 2 days later when I hadn't received confirmation of dispatch to be told it had been posted and a refund would be given once received and returned. It is now a week since it was apparently posted 2nd class signed for. No response to my request of the tracking details for the item.
Avoid at all costs!

Where is my refund I’m still waiting for it. I email and you don’t even email back. You received the item back on the 19th December 2018. I will take it up with my credit card Company. This is ridiculous and on top I had to pay postage to return the item as it arrived late.

Diabolical service. Ordered from this company on 16th November, it is now 27th November and still no sign of the item. Phoned twice and they said phone back tomorrow if not received. They even trying to get me to chase Royal Mail up. Customer service is very very poor. Will have to take this matter further now I'm afraid.

Really impressed with Terence Paul, they are polite, helpful and they look after their customers. Second time I've ordered and will be using them again in future. First order arrived quickly, a small delay the second time as shampoo size was out of stock, so I didn't have to wait they sent me a bigger bottle for free! Prompt reply from customer service via email and really nice on the phone when I've needed to call.

I have ordered from Terence Paul on several occasions and have always found it an easy seamless process .Goods always arrive when stated and I think it's an excellent site

Terrible.....I urge you to stay away from this company! I never received my order and was lied to on the phone. I had to dispute my order with PayPal to get my money back. This site is a scam so stay away...

Thanks Terrencepaulonline for your very strange reply. There is no point giving you my account details as you have already lied to me on the phone and would not cancel my order. As previously stated, I had to dispute via PayPal to get my money back and you never did send me my item. You clearly are a sham of a company and once again I reiterate to anyone thinking of using this company....DO NOT WASTE YOUR TIME AND MONEY!!!

Made an order , and everytime I called to check on status I was told that it's coming on Tuesday ( that was 3 Tuesdays ago) . This site is a scam, stay away !

Brilliant customer service, was slightly worried at first as I didn't receive an email confirmation but it turned out I entered my email address wrong.
On reading these reviews I got even more worried so I wanted to put my own review to show my good experience.
Rang and spoke to Peter he sorted it all out for me in a flash and my item arrived as promised on the day Peter said it would, very happy thank you.

My girlfriend ordered stuff 6days ago and still haven't received it, tried calling the office only for the number to be invalid this is a total shams of a company ill never buy anything from here again

I made an order for the Redken All Soft 1l tween pack on 7th March, at which time delivery was stated as 5-8 days and the product was listed in stock. On 20th March, I discover the product was not even dispatched until 15th March. It is now May and it still has not arrived. I have been in contact with Terence Paul on multiple occasions to follow up and am constantly fobbed off by a certain character called 'Peter' without any inclination being shown of taking responsibility for the matter. I have otherwise had several deliveries made to my address without any issues, bar this one.

I have bought from this company before and been really happy. Always buy the same few products. I wanted to try a different shampoo and wanted to know more about it. Today I phoned and spoke to a lovely gentleman. He was extremely helpful and his knowledge on the products was impressive. So thank you so much i have now placed a big order from myself and my daughter!

Dissapointed to say the least. Spent alot of money including next day delivery before 1pm. Only then to be told that the item isnt avaliable and would be in the following wednesday and be with me by thursday, still no sign. Will leave it until tomorrow as i spoke to customer service who gave the impression it was being dispatched today...will have to wait and see what happens.