thefreemason.com Reviews 

28
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Maybe they Can earn their right to enlightenment again someday when they stop using people as mysterie shoppers without paying them anything.

Rated 1 out of 5 stars

I have used this Company for several years and have been very pleased but the last two orders have been very disappointing as I ordered some Provincial Regalia, when it arrived I was not happy with th... See more

Rated 2 out of 5 stars

a recent order was poorly handled from start to finish.Not up to usual standard.

Company replied

Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(28)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor Delivery Times

I have used this Company for several years and have been very pleased but the last two orders have been very disappointing as I ordered some Provincial Regalia, when it arrived I was not happy with the product I phoned and was informed that they would replace it from another manufacturer it eventual arrived after waiting over 2 months. The next order which was for a pair of trousers was ordered on 27/9/2011 and eventually arrived on the 14 November 2011. I feel this is an excessive time to wait for a product. I will of course give them another chance next time I require anything

November 14, 2011
Unprompted review
Rated 5 out of 5 stars

High expectations met with quality and assurance.

In our dinners before Lodge meetings Brothers often share what they are reading and studying; what they are purchasing (rings, car emblems, hats, shirts, aprons, Masonic Passports, and etc); and we often take the items with us to share with like minded men. I have never been disappointed with an item from Freemason.com and I will continue to give them my business.

October 6, 2011
Unprompted review
Rated 2 out of 5 stars

fall in standards

a recent order was poorly handled from start to finish.Not up to usual standard.

October 4, 2011
Unprompted review
thefreemason.com logo

Reply from thefreemason.com

Dear Sir - sorry we don't seem to have met your expectation on this occasion. If there is anything we can do to rectify any issues please don't hesitate to contact us. Would you be so kind enough to contact us so we can find a satisfactory outcome for you.

Rated 5 out of 5 stars

best i have found.

i have used this company several times,there regalia is of extremely high quality,service cannot be bettered .i shall use them for my needs permanently .

October 4, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service & easy to use

Friendly to deal with. A huge wealth of knowledge.
I have used them on many occasions and have never been let down. They have even helped by reading sections of books over the phone to me when I 'forgot to order in time' to help with the odd speech.... nothing is too much trouble for them!!!
(I did buy the books!!!)

October 4, 2011
Unprompted review
Rated 5 out of 5 stars

Great quality regalia combined with excellent service and customer support!

Just over a year ago I purchsed regalia for Provincial Stewards honour which after some heavy use developed a fault with the fastening strips coming away from the material. I e-mailed the Freemason and explained the problem and they immediately agreed to take the faulty apron back and replace it with a new one, including refitting the badge. I was extremely pleased and impressed with their service. I have since bought two sets of cufflinks and they are of very good quality.

October 4, 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look