UPS Danmark 

It is honestly incredible how bad UPS is. I can count on my hand the times I have issues with other companies such GLS, DAO, Postnord etc. With UPS, it is the oppositve. I cannot recall a positive experience. They are always delayed. They have the worst website and delivery update option. They have the worst customer service. It's a mistery as to why large tech corporations such as Apple, Lenovo etc still use them to deliver their products.

Changed delivery date already 2 times and how it seems maybe I get the package at end of 2025. Incompetent

Worst experience ever! Scheduled delivery time was changed twice and in the end, driver comes before the scheduled time. He did not ring on the door bell and I was notified 30 minutes later by email. After complaining to customer service, I got a call from the local warehouse who said that they cannot deliver the package, there was no apology or no other solution offered than dropping the package in package box. Absolutely ridiculous.

If you’re looking for a delivery service that specialises in shattered promises, UPS is your best bet. They give you a delivery day and a timeframe—only to completely ignore it. Then days will pass with zero communication or updates, and reaching customer service is as useful as speaking to a prerecorded answer phone message: "It will be delivered tomorrow" seems to be the default answer to everything. You’ll get nothing but guesswork and frustration. In other words, UPS: They’ll deliver excuses, and maybe your package...eventually?

PS. and don't get me started on when they claim you were not home, after you have dutifully been sitting by the front door all day like a hawk hunting for a mouse.

Package delayed for 3 days for no reason missed my friends birthday, andbi dont even need the package no more

I turned on the notifications allert by email to make sure I will be informed about every move of my package. I was waiting by the window aprox 2 hours, checking the mail and package status. I saw the UPS car pass by my window and about 15 mins later I found “delivery attempted”. It’s just a big joke that I was waiting for tha package whole morning and I even saw the driver pass by… It’s very unprofessional servise and I tried to write review directly to the company but guess what, I didn’t found any link to do that. I think it’s not a good thing for the company to have so many negative reviews all around the internet… Viktoria

Ups should have delivered a parcel today. But the parcel did not turn up. The customer service was at no service. John

I’m extremely disappointed with the service I received from UPS. They failed to deliver my package and had the audacity to claim they “attempted delivery” when I was home the entire time. No knock, no doorbell, no notice—just an outright lie. This isn’t the first time this has happened, and it’s incredibly frustrating.

At this point, UPS might as well stand for “Unbelievable Pretend Service” because that’s exactly what it feels like—pretending to provide reliable service while making excuses for their poor performance. I depend on timely deliveries, and this kind of dishonesty is unacceptable.

I hope they address these issues soon because customers deserve better. Until then, I’ll be looking for alternative delivery services.

one star because there isn't a zero star option. I waited at home for three hours for my parcel to be delivered and without getting any calls or texts, the website showed that 'the delivery attempt failed'. No one ever knocked on my door or ringed my doorbell to see whether I was at home. I called the costumer service and they said 'Maybe you didn't hear it' and asked me to choose whether to collect it in the pick-up point or reschedule the delivery to the next day. It was so absurd. If this company is not able to deliver the parcel to home address, they should just delete this option. It is the worst delivery service i ever used.

Bad service. Did not recieve my parcel. They returned it to sender, without noticing me.

Incredible
I’ve waited 2 long weeks to finally receive my parcel. But wait, I haven’t received my parcel. I get a message yesterday saying my parcel has been delivered. I haven’t received anything. Whoever received the parcel has nothing to do with my name. You guys hire thieves. Incredible.

I'm so fed up with UPS. About a week or two ago I ordered a very expensive item. I get a message from UPS telling me my package will arrive on Tuesday between 10:30 and 14:30. Natrually since it's a very expensive item, I work from home to be able to receive the package. But time passes by and still no package. around 15:00 - 16:00, recieve an update telling me my package will arrive at the end of the day. I'm slightly annoyed but you know, things happens, so I wait. Then at 17:00 I recieve yet another message telling me "The delivery date will be provided as soon as possible. The package is in a secure facility pending clearance or resolution.".

You can't be serious. Just tell me the actual date, so I can at least plan my day. UPS already has 1.3 stars on trust pilot and they're not doing a thing about it. Be better.

Update:
It's now wednesday and I have been working from home yet again to recieve the package. At at around 10:00 I get a message telling me my package will arrive "today at 10:40 - 12:30.". At around 13:30 I see the UPS man walk past outside my window, right outside my house. Before I can do anything I see the him step into a UPS van with my package! Right after he drives away I get a message telling me "Package was unable to be delivered, and will be delivered to nearest shop or whatever". I walk to the shop immediately and see (from a distance) the UPS van outside the shop, and the UPS man walking inside with 4 packages. Shortly after I see him coming out with 1 package! He stops at the UPS truck and points his phone at it? And then he drives away. Anyways I walk into the shop and talk to the cashier for about 30 minutes trying to find my package! It's not there.

So here I am thinking "what the f***! Did the UPS man steal my package or something?"

I go home and call UPS support and speak to a really nice lady. I give her my order number and my mail and she said she'd keep me updated via mail. We'll see what happens.

NEWER use UPS Denmark!!! On tracking it seas "contact with recever initiated, need information on clarence" noone has called me, nor sent email what info and where i need to submit it. Packedge is in "town" but they not delivering it. Cant contact support. And trash system seas my phone is invalid. UPS Denmark is trash company. They just scamming ppl. Basicly i have lost my parcel even tho i have tracking number.

Dårlig service

UPS driver delivered package that needed to be payed for. Options were cash and Mobile Pay. We chose to pay cash and the driver said the confirmation of the payment will be sent to my email. That never happened. So I contacted customer service to send me the confirmation. Unfortunately they can't send it to me because their system doesn't show it as PAYED. So the courier kept the money for himself. I wasn't able to get any answer for over 6 weeks from UPS and the same courier showed again today at my shop. So clearly they haven't done anything in the matter.

Absolutely abysmal. A parcel was supposed to be delivered today, no one showed up, no call to the flat nor on my phone number. The customer service guy said that - attention - the driver did not know he should try ringing the flat?!
What is this absolute rubbish? It was also impossible to provide any information via their website ahead of the delivery, or after the "failed" attempt.
Somehow they manage to be worse than PostNord, and that's an achievement.

Service sucks, first of all their website is just terrible, you sign up and it does nothing that you can't do with just searching for the tracking number, if you opt in for getting notifications you don't actually get them. Had a package that should have been delivered the 01/10 (between 13-16pm for maximum inconvenience) but got delayed to the next day same time, next day oh sorry it's delayed, but still says 02/10 13-16pm, time passes and nothing came so now I am waiting today for it to arrive, but it now says no date or time. 3 days off from work I had to take for this BS so I could be sure to be home, because of course they can't drop it off at the drop off station others use THATS RIGHT ACROSS THE STREET!! Last time I get anything shipped with UPS, if when buying online it says I can only get through UPS I wont buy from there again.

This is in response to delivery 1Z340EV66800262157. UPS delivered to the WRONG address! Instead of #28, UPS delivered to #38. Thank goodness there was a photo and we could identify the house (luckily in the community) so that we can go and retrieve it. Lame. The company should not be in the business if it cannot do the one job it has.

As many others I have ordered packages. And every time It has a size bigger than what my bike can take, I order it for home delivery, and take everything else than UPS.
But when the packages get shipped with UPS anyway, I know that home delivery is not doable.
The drivers can not figure out how to deliver, if I ask for a picture of what happened it is not available, and if you talk to the customer service, and do whatever you can to get the package delivered, it is still NOT A HOME DELIVERY, but a pickup. My closest pickup has opening hours from 10:30 til 17:30 which I cannot make do to work in a different city.

UPS completely missed the mark. Instead of delivering my package to my home, they sent it to a pickup point miles away. Not a first time ! No explanation, no apology. If I wanted to pick it up, I wouldn’t have paid for home delivery. Terrible service!