Vodaphone 

Wrote a 1 star review 4 weeks ago regarding the installation of my enforced new broadband (couldn't stay with Plusnet as they don't do digital voice for landlines. Started to use the broadband 10 days ago - ok, but not quick on laptops. On both our phones drops off unless standing next to the router. For iplayer etc intermittent buffering issues. Contacted them on 7th Dec (via webchat 1+ hrs of conversation!), fault ticket raised '2nd line home broadband team will contact' within 24hrs. Impossible to speak to anyone by phone. No contact, further 40 min webchat today, no further forward other than a new fault ticket ref no. Now contemplating OFCOM referal as this is getting ridiculous.

I'm currently a customer with Vodaphone and wanted to set up broadband on a second property under my account. The process was very long; they insisted on reciting pages of terms and conditions over the phone. The agent said he would need to do a soft credit check, which was a lie as I later found out they did a hard check, not once but twice which works against my credit score. Eventually, they mailed the router, but to the wrong address, despite me emphasising a few times where the router was supposed to be sent. When I sent it back to them to redeliver to the right place, they instead cancelled my order and said nothing. Now the whole process starts all over again. The new agent I spoke to said, "The system didn't pick up the order" yet when I logged in to my account, it showed that the order was actually cancelled. Very disappointing and slow. The issue is still not resolved!

Bad customer service like 7 out 10 times you phone them slow and offering you things when the solution of my problem was just to get a free puck code terrible Only Indian call centres the one all else where ar e ok but if u unlucky like me to go there expect some bad advice and loads time wating bad company

Vodaphone what a company...I have been with them for more than 16 years and my last contract of 2yrs came to an end I didn't renew due to moving abroad so I settled my final bill with them clarified that no monies where outstanding, and that was that...Really months later I get an email from a debt collection agency saying I owe £15 56 to vodaphone, They employed a debt agency for that amount unbelievable so after having to get a loan from the bank to pay this huge amount I settled it. SO vodaphone after telling me my account was settled you some how added 15.56 for what.? So your customer services have the skills of a fish, your departments don't interact with communications and your obviously In financial trouble to pursue people for chum change a word of warning anyone considering taking a contract with vodaphone beware they are absolutely rubbish can't be trusted and lie...shop around and get a good deal from another company

If I could give a minus score I would.
Have been a customer for over 15 years their promotions department rang me offering to reduce my monthly payment but added a phone to the plan. I then got that cancelled had an email to prove it but have spent all day trying to get things sorted with customer service as my account now shows a monthly payment higher than I have ever paid. Allegedly they can do nothing til I return a phone I have never received much more they allegedly cancelled.

Never use this company

Vodaphone at The Mall Cribbs Causeway, I believe Kenneth (?). Patient, kind, very helpful and determined to provide only our most appropriate and economical mobile solution.

I have had continual problems with lack of 4g connectivity in the rural area where a live. Indeed I dream of 3g connectivity which is also not forthcoming. The provider is Vodafone. I researched the OFCOM mobile checker on the company only to find that out of the big networks they did not provide any data or voice for indoors. I spent 3 weeks trying to sort this out, spending huge amounts of time dealing with 4 different vodafone operatives who assured me the problem would be solved by "ongoing mast maintenance". One even told me that she "had my back" and was the companies "top priority". Of course its all bovine scatology. They are essentially doing nothing and kicking the can down the road, hoping for interia on your point. I finally spoke to a manager who readily accepted that coverage was "very poor" and I had been "treated badly". However when I asked for a refund for non service actually charged me a £150 termination fee for the privilege As it turned out it was still cheaper to pay this and move over to another provider who provide an excellent service. Vodafone rely on milking their existing customers while offering "deals" to newbies and trying to aggressively sell their rubbish broadband. This combined with pathetic offers which are insulting. The company's results over the recent period have been described as "utterly dismal", indeed those two words should be the motto of this awful company.

Avoid like the plague. Terrible customer service. Had to pay for 12 months of non use broadband after explaining my personal circumstances. Contract ended end of Sept. as I did not give the 30 days notice at end of July. They have no compassion zero, only want your money. I did not pass their security questions for some reason and my only hope now is to cancel DD and hope it will not affect my excellent credit rating!

Received email from Vodaphone to contact them as social tariff contract coming to end.
Chatted online to try and renew this but was passed from one adviser to another , a total of 5 advisers telling me they were passing me to a dedicated team and each time there was no dedicated team. After waiting nearly 2hrs I gave up. Appalling.

Further confirmation that this company is a shambles! Have a review of your systems. If you don't know what's wrong ask your customers! After an unnecessary lengthy process to get my service moved to a new address I received 7 identical letters today informing me that my service is due to be disconnected on the 6th October? The only thing that is keeping me with them is that we get a reasonable connection. I think I'll be looking for a new provider at the end of this contract. Let down by very poor systems!

Absolute rip off. I had roaming on in France. I haven’t used my phone for any calls. I used hotel wi-fi only. I still got charged £2.50 per day. For data that didn’t load. They have now cut off my phone except for emergency calls. They are by far the worst mobile provider you would wish to be with. I will be leaving them as soon as I can. If you are thinking of using Vodafone my advice is, DO NOT.

Don’t take out a contract with Vodafone their customer services is awful and very unhelpful they don’t do what they say they will just take your money and do not give the service they are meant to

Thought I would change to Vodafone broadband from BT. Thought it was all going to plan until I realised the day before the switch that the router hadn’t arrived. Checked on the tracking to find the order had been cancelled due to something missing. Unable to log in as my login details were no longer recognised. Can’t speak to anyone except a stupid, useless chat box. Now I can see why Vodafone is cheaper than BT. Because it’s useless. I am not in the best of health and could do without the stress and aggravation. Web-0001000031798323

I ordered a new phone while staying in Guernsey. Decided i didn't want it within 14 day period. Cancelled order. Heard nothing back. Get home from Guernsey two months later to a letter from a dept company, saying they are collecting 65 pound on behalf of vodaphone. Paid it straight away (admin fee for cancellation!!!). Now blacklisted in terms of credit!!!! For something i wasn't aware of at the time. No phonecalls from Vodaphone alerting me to situation!!!!! Crap company. Now on my credit score for 6 years. Be careful of any dealings with them

I phoned vodaphone today from Spain the operator was great and patient as I’m hard of hearing. I wanted to add international roaming for a week but apparently I have this awful plan that nothing can be added to it. I pay £11.44 a month I’ve been with vodaphone for years and years. They could give me a cheaper and better service. I’ll be straight into their shop when home for a better and cheaper plan.

just back from spain, Turned roaming off after getting large bill last time, checked bill online got charge twice for two calls 0 seconds! £2.25 each dont even think wife answered the calls, went to chat box told [charges of 2.25 gbp are added per days for using services in spain] not what it says on google, stuck with them till next year after 24 years, wife phone provider brill will be switching !! its not the money its the principle

Yesterdy my router arrived from Vodaphone. All very straightforward you would think. until it came to setting it up.

Unfortunatel I am only prtially sighted so it us not easy. It used to be that you typed the wifi code in and away you went. Not with Vodaphone. Their hub refuses to accpt any passwords, passcodes or 192....

To get help you end up shouting down the phone to the other side of the world. It is amazing that a communications company has such poor equipment that you can't hear them, they can't hear you. No doubt all designed to frustrate you.

Broadband is absolutely crap. Has not worked at all in 72 hours…. Called on 3 separate occasions spoken to really rude and incompetent staff. One tells me the software is wrong…. One tells me the auto channel selection is wrong …. One tells me the router is broken…. Yet no one seems to get it working all they want to do is reset …. Please reset by using a thin pin this should rectify the issue…. YET IT DOES NOT WORK ….. Manager was suppose to call me. Apparently they did and left me a voice mail….. I do not have voicemail service. So again incompetent and absolutely despicable service. Paying vodaphone is equivalent to throwing money down the drain each month!
RUN AS QUICK AS YOU CAN!

5* For Channing who works at Vodafone Store Carmarthen.

Amazing customer service, highly recommended. Sorted what we needed straight away. 😁