VR Speed Factory Reviews 

Ghosted by customer service after receiving a damaged intercooler and trying to return or exchange it. It’s to the point that the transaction is in dispute with my card company and the BBB. Check out their complaints on the BBB website before ordering from them.

No exchange no refund no live representative over all just the most unpleasant customer service

STEER CLEAR AT ALL COSTS. DO NOT WASTE YOUR MONEY. the only thing lower quality than their products is their customer service. all automated robots or chats. no actual people. this is the equivalent of a drop shipping scheme for car parts. i was dumb enough to get fooled by their bottom of the barrel prices thinking they might be reputable. double charged for my order and immediately told there's nothing they can do about it. unless you want to pay $750 for a 5.5" intercooler that's listed for 350, AVOID AT ALL COSTS.

they double charged me for an intercooler and despite reaching out to them within minutes they argued that the order had already been processed and id need to pay a 25% restocking fee despite the fact that it was their poor website that double charged me. incredibly unprofessional Florida based company with teenagers running the show

Terrible customer service.email support more like garbage chatbot support. Phone support Won’t answer after the run around game you end up with a prompt telling you to leave ur name and phone number that you will get a “call back”. Thieves not only do they say they keep 25% for reimbursement fee??? But it was actually 37% I payed 316$ and only received 196$ back. They claim free shipping but if you return the item back they deduct that from your return as well. Plus i had to payed 40$ to ship it back. Insane work

Affordable performance parts and upgrades... what more can you ask for? The customer service is great, the shipping is quick, packaging is amazing, and the quality of the parts is on top. I ordered a charge pipe for my F25 X3 with the N55 after the oem one exploded, and this upgrade was well worth it. Much easier to install, extremely high quality, affordable, and does feel a bit more responsive. I can't wait to see what my N55 can do when I get the downpipe from them.

just installed my vrsf catless downpipe on my bmw x3 and oh my God how aggressive this sounds its beautiful

The provided bolts for my charge pipe did not fit the thread, causing them to get stuck several times until they eventually broke. When I contacted customer service to request a return, they informed me that there was nothing they could do to return the item. I simply wanted a working product, but they denied my request. Very bad customer service and terrible product.

I’m still waiting for them to refund me my money to the original payment source they chose to give me a store credit when I wasn’t informed that’s what was going to happen I did everything correctly sent the items back in a timely manner when they originally approved the refund they only gave me partial and now I have to chance them down to get my money back this company is horrible

We placed an order at 4:45 on a Thursday, and we paid an additional $78.43 for Overnight Delivery.

We received a message on Friday confirming arrival for Monday.

When I contacted VRSF, they responded defensively. I recommended they add clearer shipping information to their order form, to increase transparency and help customers make informed decisions.

Sent the wrong exhaust and will not respond to repeated outreach.

Website was easy to navigate and the Item was deliverd on time. The item is a a christmas gift that my grandson asked for specifically.

Good part, fits well. I found the signature requirement on the delivery to be really annoying. Had to sit at home all day and wait for FedEx to arrive. Seems like more of a protection for their business at the cost of customer experience. Don’t wanna hear how it protects both parties because I really don’t care, it’s a downpipe not jewelry or a laptop.

Better price and quality than OEM part for BMW335i (charge pipe)
fast shipping no mistakes
Highly recommend!

product quality, aligned with the brand tradition
perfect fitting, make installation easy
good price, when you take in consideration that your buying a quality product

Shipped fast, easy to install, good product, no problems, and performs amazing.

I’ve been trying to get my downpipes warranty because the flex pipe is starting to come apart, I’ve sent them photos and videos of the leak, I try to call them for the past week and no response and I also left them a voicemail,

Horrible service

Very fast shippingin the best quality on the product 100%