Xstra 

Got my new CPU here, delivery within 10 days best price

After 3 months of delay and excuses, I still waiting for the delivery of my order, and I don't have any more answer from Xstra for the last 3 weeks. (new update, see update at the end).
I find the perfect copy of Xstra website name Teqfind, whom open shortly before Xstra website close. The firm from both website have the same postal addresse, the same telephone numbers, the same headquarter/office in London own by the samme person. I can even find some dutch official documents for Teqfind with e-mail addresse xstra.eu at the end.
Update: I got an e-mail from Xstra 3 days ago, and I got a refund! I got my money back.

I ordered a GPU at the beginning of 2021 which I already paid. Since then, I haven't received anything besides messages about how sorry they are and something like “due to COVID-19…”

I was very friendly and very patient.

I'm over it. I wrote several emails that I don't want to wait anymore and that I want money back....

Guess what?! None has been answered yet.

Those guys are scammers. That's what I think.

Btw... I also tried to call them... Nothing!!! Oh, and the German number, I guess that's a fake.

Best regards

C.S

Don't buy there. They must be scammers. They show low prices and I never got what I bought or the money. After, they are in bankruptcy for some time just to apear with a different name.

never responded to any requests for information, promised a couple of buisness days for delivery, apparently went bankrupt months after not delivering and radio silence.

#87043476

Complete scam, bought AirPods in June!!! They never shipped any and now they refuse to answer any mail. Stay away!

I ordered through CDON and never recieved my package. It was never sent at all and it has been almost two months now. They don't answer at all when you contact them.
SCAM.

I ordered a CPU after seeing the lover price, but after a month of constant ignorance and refusal to answer any of my complaints its time to leave a accurate review.

Don't order from here and make the same mistake as me, they only take your money don't answer and dont deliver.

Don't trust this company.
All promises to deliver goods within 2-5 working days are deception.
The support works extremely terrible (no help at all, just a typical excuses).

I ordered 3.5" HDD for NAS. After 1,5 month of waiting there is no disk, no support, no meaningful explanation of the problem.

Hello,
I made an order through CDON, a nordic e-retailer, which Xstra Digital Storage was supposed to deliver. It has been over a month and still, my order is nowhere to be seen.

At first, Xstra´s customer service responded, with an ambition to help. After a while, their correspondence stopped (September 23rd). Finally, they recommended me to go through CDON for any inquires, because apparently; "We are no longer an active selling partner of CDON".

Suddenly, they stopped being an active selling partner, during the monthly long period my order has been in process.

I contact CDON, whom will try to "remind" Xstra on answering me regarding my order. This was at the beginning of last week, and yet, no answer.

A ping-pong game of poor communication and service between retailers and I, the customer, am the ball.

Best,
D

Worse vendor ever. Run away from them. I know the prices seems appealing.

I bought an AMD Ryzen 7 5800X3D from them. After 2 weeks without receiving the package, I sent them a message to know details about the delay.

Their response was because of an "exterior factor" basically saying it's not their fault and asked if I could wait.

They gave me a date when my package would arrive at least at this date. When the date arrived (26th of september), still nothing.

I sent them another message to know why nothing has been delivered yet, and they just responded with one of the generic email they sent me at the beginning.

They just don't care about their customer and will respond with generic copy and paste messages.

I then asked for a refund because I found the product elsewhere - and have been delivered in 2 days by the way - and then they stop responding. Fnac.com even asked them a status on the issue and had no response.

These people are thieves. Too bad there isn't 0.5 star option.

Fake store, this would be second time I order anything. (Also last time)

PEOPLE dont waste your time with ”xstra digital”

Second time in a row, when product page say ”in stock 1-3days”
More that 20 days past I ask when going to receice order. ”Soon it will be there”

Another 10 days past. Nothing.

Such a Sh** company, totally fake and i hope this answer make to google indexing well.

TL:DR
DO NOT buy anything from this company. They are highly unreliable and do not seem to care about their customers at all.

Two weeks after buying my product I'm still sitting here without so much as an estimated date of arrival. No updates whatsoever regarding the whereabouts of the package. Worst of all I've tried to contact them by mail, no response, and by phone, hung up on me twice.

Order number for reference: 7091700281

#86908969

Ordered through cdon.com on 4th of September 2022 with estimated delivery time of 5-10 workdays. The delivery time moved to 19th of September and later to 30th of September. Right now on 5th of October the product has still not shipped and customer service has not been responding to my emails for a week about a new estimated deliver.

I requested the order to be cancelled as this company seems to be unable to deliver any products. I see that also cdon.com has removed them from their marketplace. I would encourage to avoid this company.

Package should be shipped for a few weeks now, but is still delayed with the massage 'we expect to ship next week'

The Worst online shopping experience I have ever had in my life 5-10 work days for a cpu is all ready to much but to beyond that it just makes me pissed and one more thing what is the problem with u guys giving me zeroo info like I have just been waiting I have order a lot of things online because iam currently building a pc everything except for my cpu that I order from you via cdon is the only thing iam waiting for , like we is my god damn cpu I have been waiting for more than 2 weeks sooon to be 3 but like come on please I know you have a lot to take care of but please for the love of god think ab ur customers I have heard from a lot of sources that this marketplace is getting worse and worse I just want my cpu that’s all and please lord don’t send me a defective item

My order number is 86839812
It’s just so sad to see company that is in Europe do this like its not so far away from me I live in Sweden I swear to god the stuff I order from USA and Asian came waay faster that a company in were we are in the same continent and i don’t want any bots I want real help and like I see it’s just not me and a lot of other people please don’t lie to the customers. horrible experience do better

As stated in numerous reviews, this company does not respect its contractual obligations in terms of delivery. Always the same excuse and three weeks wait for nothing. Don't waste your time with this company.

Update: It is too late to propose to help. I gave you ample occasions to deliver on time but you refused. Instead of surveying the Trustpilot site for negative reviews, reply to Rakuten as to why you do not respect the delivery date. You are hopeless.

Update2 : In the time it took you to reply to Rakuten, I bought the same product on another site, had it delivered and installed it. THAT is how to run a business.

I ordered a product that was suposed to arive within 2-5 business days. They pushed the date forward twice without any notice and it is now planned to ship over a month later than promised. I was able to refund my order but I still lost a lot of time and I would not recommend this company to anyone.

Ordinato prodotto con consegna prevista oggi (come da LORO proposto e segnalato in fase d'acquisto). Risultato: non solo il prodotto non è arrivato, non è neanche partito .. e non rispondono neanche alla richiesta di informazioni ed ulteriore sollecito. Spariti nel nulla.

AGGIORNAMENTO : Vi ho già inviato una mail con tutti i dati. L'ordine è stato effettuato tramite il sito Eprice.it, dove risultate voi venditori del prodotto in oggetto. In seguito ad un contatto con il supporto clienti di Eprice.it mi è stato confermato che siete voi responsabili dell'ordine. I soldi sono stati prelevati al momento della conferma dell'ordine. Eprice.it ha appena aperto un reclamo in riferimento all'ordine. Attraverso il portale Eprice.it ho inviato numerose richieste di informazioni che arrivano direttamente a voi per le quali non ho ricevuto risposta. Non vendete tramite il portale Eprice.it ?
----------------------------------------------------
Ordered product with delivery scheduled for today (as proposed by THEM and reported during the purchase phase). Result: not only the product has not arrived, it has not even left their warehouse .. and they do not even respond to the request for information and further reminders. They disappeared into thin air.

UPDATE : I have already sent you an email with all the data. The order was placed through the Eprice.it site, where you are sellers of the product in question. Following a contact with the customer support of Eprice.it I was confirmed that you are responsible for the order. The money was withdrawn upon confirmation of the order. Eprice.it has just opened a complaint regarding the order. Through the Eprice.it portal I have sent numerous requests for information that arrive directly to you for which I have not received an answer. Do you not sell through the Eprice.it portal?