Zulily 

Sent my return back because the clothes were nothing like pictured or described, come to find out the company went under 2 days ago!!! Now I’m not gonna get my refund back??!!!😡

I went onto this site not been onfor a while loved Zulily but cannot get to purchase now and it seems the only options for countries now is USA Australia or Canada so it will let you pick and put in the basket then it will not give the UK mailing what is the point in still having this site sends emails of lastest offers then want let you buy strange

I've been a Zulily customer for several years, but recently I needed to return three out of the eleven items of my most recent order. (This is the first time I've ever asked to return anything).

Well, just now, I emailed them for the SIXTH time, as per their website instructions, asking for the 'Returns Email' that I'm supposed to enclose in the parcel - and the address to where I'm to send it.

This, they say, must be done within two weeks. Well, I've been trying now for almost a month, and they just continue to ignore me.

I even emailed Zulily US, thinking that there maybe something wrong with Zulily UK's email address or something. Well, silly me! Of course there isn't. I don't believe they have any intention of replying or making it possible for you to return anything... And surprise, surprise, Zulily USA didn't reply either!

It seems it's fine when you want to buy something from them, but if you want any sort of customer service, you'll be very disappointed.

I feel so upset and cross with myself for ever trusting them, and for thinking that they were a decent company... Well never again!

I ordered what looked like a cute pair of white Bermuda shorts and when I got them they were awful. Crummy material and not even hemmed. I sent them back with the return label I downloaded and im still waiting for my store credit weeks later.

NO PHONE NUMBER!
All the listed phone numbers are unavailable.
I have received an item with a part missing.(Dragon Horn pin.)
What do I do? Any ideas?
How do I use a hair pin with no pin?
The item is nice but useless as it is!!!

Initially good although you do have to wait 2-4 weeks for delivery. I was disappointed with the quality of a couple of items, and some were just too big. Parcel arrived 23/11/21 and on 5/12/21 went on to my account to return the unwanted items. This action was not available to me so I emailed them, and are still chasing today. That is about £65 of my money they have sat on and still no return information.

Order took over 6 weeks so far ,yet it hasn't been delivered .After several email exchanges I've been informed that there was an issue with the supplier and my order will be delayed ,yet no time frame provided. Order started moving eventually but turns out in the UK they are using Yodel which are useless. My parcel its stored at the local depot for 4 days before even attempting a delivery and I can't collect either. When contacting Yodel they said they've just doing what they've been instructed by seller.Shame 0 star rating isn't available, 1 star is being generous ...

I've used zulily 3 times and I'm in the UK and stock stock comes from the states and I've never had any trouble.
The customer service is great in my opinion, I had one item I found unsatisfactory and I got a refund and a store credit in literally 12 hours after I sent the email.
Brilliant customer service!

I have shopped with zulily many times. It was good until recently my order was not delivered and marked for them as delivered. It is a £65 order and they give credit of 21 dollars. No response online as they bounce the emails from their end. What a con. Be transparent and honest.

Really disappointed after many years of shopping successfully with Zulily that they have no customer service whatsoever. I have been totally ignored over a contrast stitch blouse that literally disintegrated after wearing twice. It really is not acceptable for a company to act in this way. I shall pursue a claim against them and would strongly recommend that people avoid this company. I will never use them again. They don’t deserve loyal customers. Appalling.

I bought a piece of jewellery that was described as sterling silver. It brought me out in a rash, and I'm not allergic to silver, so I highly doubt that it is silver. It also sticks to a magnet, which silver doesn't do.
I contacted customer services to complain two months ago and have heard nothing back. I would NEVER buy from them again.

I have only started shopping with Zulily for the last 6 mths, initially things were good however a delivery did not arrive in time for Xmas as promised so I therefore complained. They gave me me a £10 credit on my account however my order was for £24 so I'm at a loss. I am trying to chase it up but they are ignoring my emails which is very disappointing as they clearly think ignoring their customers is acceptable. Appalling customer services, my advice is stay well away from this site 😤

For several years now I have enjoyed good experiences shopping on Zulily.co.uk, with equally good support from their much improved customer services.

I especially like finding the odd interesting designed top and even got a few stylish pieces in high-end labels at affordable prices that would have otherwise been out of my reach.

My all time favourite must be my stash of Lee jeans in various designs and colours - the fit is perfection, including length for tall women.

And a deserving mention of the Clarks affordable boots sales in sizes USA 10 and 11 has been a special treat.

Also, lovely are the medium to heavyweight velvet shirt dresses and coats.

And superb quality and fit must be the best waterproof mattress covers that I have ever purchased.

What I avoid
From experience, I try to avoid any blouses and shirts designed and made in China because somehow the shoulders, upper arms and sleeves length never fits well, upping sizes does not help.

Another item I avoid is jewellery, most of the times the rings don't fit well and or arrive damaged because of poor packaging. That said I still have some stylish earrings going good after several years of wear.

My biggest gripe with Zulily is the lack of consistency in clear information on the quality and the type of fabric that garments are made of.

For example, 'knit' is often misused and can mean anything from a cotton jersey fabric, a synthetic wool type fabric, a lightweight synthetic jersey fabric, a heavyweight synthetic jersey fabric, a stretchy synthetic fabric.

The 'knit' fabric that I found totally unwearable, is a sort of heavyweight shiny nylon polyester mix into a sort of shiny stretchy 'plasticky' material with the reverse side - the underside - in a sort of white synthetic cotton polyester. Sorry, it's the best I can articulate a description but often, this fabric is used for garments with bold multicoloured graphic design print.

Also, another gripe is the misleading clarity when they lump age ranges together, e.g. 'women and juniors'. One can't always rely on the size chart to decide which is which. This short-cut approach in presenting much needed reliable information is simply laziness, unacceptable.

Zulily must always consider that they should be first and foremost, the eyes and shopping guide of their customers, we can only see the photos you have listed.

Love zulily. Had to return some trainers & they gave me a refund immediately & told me to keep the trainers which made someone else very happy. My only complaint is they dont always have my size in rings, which is a shame as they are beautiful.

I love buying with Zulily, always great customer service, recently I have received some lovely products, especially for my little girl. Highly recommended. Yes, sometimes there is a waiting time due to the nature of the business of the way they work, but it is always worth it. Also occasionally I have received a wrong size, but when I email across to the customer services, the issue is always solved immediately. I have been purchasing with ZULILY over some years now and I have to say I am a very happy customer. Thank you Zulily.

Twice over the last couple of years I’ve accidentally ordered shoes in a US size instead of UK. Both times they refunded not just the item but the postage and told me to keep the shoes and donate to charity. Everything I’ve ever ordered has been great quality. Would highly recommend this company.

Have shopped with Zulily for several years without having an issue however this time I did. A china item arrived smashed in a really badly packaged box. I tried on many occasions to contact customer services but they have ignored time. Would not even give them 1 star if possible

I’ve shopped with these a lot over the past few years using the app and the online store on desktops every friend I’ve referred I’ve been given the credit to my account to spend I saved over £100 by spending the credit I was given from referrals and bought so many things with them ranging from happy planners to clothing to jewellery and hand bags to we are memory keepers products Heidi swapp items so many great American brands
The postage is always 3.99 for 24hours so I can buy more things as I see them day or night without having to pay postage on every separate order I place in that time frame
I can just pay postage once and they tend to put all my orders into one parcel so I don’t have to pay postage again
Whenever I’ve had an issue with any products they have refunded the item and have always said to keep or gift the wrong item
I always check on the clothing what sizes they are as they can be USA EU U.K. sizes so always make sure you check the size guide with every item as the guide is different with every brand and sometimes different with each product
Sometimes things just take longer to arrive but they have to get stock from the supplier to then package and send over to me so I suppose that explains why they take longer to deliver some items
Great company good value for money if you’re not in a rush for items delivery time tends to be a month or two

I’ve been shopping with this company for a couple of years now. The shipping time is a good 4 weeks but with that in mind I’ve never been disappointed. I did order a cardi and it wasn’t what I was expecting and contacted the company for them to say ‘keep it and give to charity’ which I have done. I’ve even recommended to friends when they’ve commented on how I find different clothing and goods.

I have shopped with Zulily for several years and have bought many items - clothing, jewellery, garden decorations - it is my go-to place for most things. If there ever is a problem with anything, customer service is quick to respond. A great place to shop, would be lost without them!