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Recent reviews

Kunjan Shah

Kunjan Shah

Rated 1 out of 5 stars

I have spent thousands of $$ and had this company out on my property almost a dozen times with no luck in finding the leak. At their last visit, I paid $750 with no luck. Its possible that the leak is beyond their equipment to find, and while I don't hold them completely responsible for this, what I am REALLY LIVID and ABSOLUTELY FURIOUS about is their complete disregard for my property. Every single time they have come here, I have to remind them to put everything back to the way it was - if they have turned off valves, turn them back on so the plants get irrigation. Close the lids of the irrigation controller boxes so squirrels dont get in and chew up the wires, etc..but despite repeated requests and telling them EVERY SINGLE TIME, they dont do this. Jonathan especially is not only unpleasant to work with, he has no sense of customer service. They came out to my property a couple weeks ago and despite again repeatedly telling them to close the lids, bring all valves back to open, etc..they left everything as is. My gardener is sick and hasnt come in weeks, and there's no one else who can change anything. the valves are too hard for me to turn, I have to wait for my husband and son to come home at night to help me with it, but many times I dont even know they have left the valves closed until I see the damage to my plants. After their last visit, they had left multiple vlaves closed and 1 hose bib open and ALL iirigation box lids open. I have an acre sized property with lots of boxes and we all have long work hours. One would think that given the large sums I have forked out, they would atleast have the professional courtesy to get everything back to the way it was. I just got a call from my neighbor telling me one of the hose bibs was open and water flooding out. On top of the $750 I paid (with no luck), I will have to pay for the loss of so much water and the damage to the plants from the lack of irrigation since they once again never bothered to open all the valves they had closed for their work. I cant do it, so I will need to wait until 8pm when my husband comes home and turns it on. I have half a mind to take this company to small claims court for the damage they have caused and loss of water that I am now on the hook for. Of course the last time they came, they told me they might have had better luck finding the leak if the valve had been open, but who had left the valve closed in the first place? Jonathan from American Leak Detection!! (Despite having reminded him to open it before he left, but of course as always its fell on deaf ears!! I am beside myself with anger at this company's callousness.

Piskor Zoltán Pite

Piskor Zoltán Pite

Rated 1 out of 5 stars

★☆☆☆☆ Extremely unprofessional and unreliable booking experience. I booked a hotel through Agoda because it was shown as available on their website. The booking was accepted and my card was charged immediately. Then I was left waiting for days without any clear confirmation or update. When I finally contacted customer service, they called me and informed me that the hotel was actually fully booked and my reservation would be cancelled. The most frustrating part was that while I was speaking with the agent, the exact same room was still showing as available on Agoda's website. So either the availability system is completely unreliable, or customers are being shown rooms that are not actually available. Neither option is acceptable for a global travel platform. The customer service experience was equally disappointing. The agent was difficult to understand, could not provide a clear explanation, and essentially called only to tell me that my booking would be cancelled. No solution was offered, no accountability was taken, and no effort was made to help. Now Agoda has my money, my reservation is gone, and I am left searching for alternative accommodation at the last minute. Since this happened on a Thursday evening, I may not even receive my refund until the following week, leaving me without both my money and a confirmed hotel. I work in the hospitality industry myself. If an apartment is not available, it is removed from sale. It does not remain bookable on the website. And if a problem occurs, you communicate clearly and quickly with the guest. You do not leave them waiting for days while holding their money. This level of service is simply unacceptable in 2026. I will never book through Agoda again and cannot recommend the platform to other travellers.