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Recent reviews

Sam Summers

Sam Summers

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY !!! Absolutely terrible experience with Novelship. I paid approximately AUD $165 for a jersey and selected my size using THE SIZING CHART PROVIDED ON NOVELSHIP’S OWN WEBSITE. The jersey arrived and was way too small. I contacted Novelship expecting a straightforward exchange. Instead, I was told I would essentially need to purchase the larger size and send the original jersey back, while also being charged over $70 to return it. For comparison, the original shipping charge was around $35. By the time all of these additional costs were taken into account, getting the jersey in the correct size would have ended up costing me close to double what it should have cost in the first place — all because the jersey I ordered using THEIR OWN SIZING CHART did not fit. I then asked about simply returning the jersey for a refund. Novelship told me my refund would be only AUD $74.41 on an item that cost me approximately $165. I repeatedly asked them to provide an itemised breakdown explaining how they arrived at $74.41. They refused. Instead, I was told the figure was calculated according to their “internal return calculation methodology” and that the amount had been approved by their Finance team. Sorry, but that means absolutely nothing to a customer. If you are deducting that much money from a refund, you should be able to explain exactly what every deduction is for. Refusing to provide a breakdown and hiding behind an “internal calculation methodology” is, in my opinion, corporate word salad. After this experience I started reading through the recent reviews, and I seriously wish I had done that before handing over my money. At this point I've decided to take the financial hit and keep a jersey that doesn't fit rather than throw more money at this ridiculous return/exchange process. £165/AUD $165 jersey. Ordered using their sizing chart. Arrives far too small. Over $70 to return it. $74.41 offered as a refund. No itemised explanation of how that refund was calculated. That was my experience. Make of it what you will. I will never purchase from Novelship again, and I strongly recommend anyone considering buying from them reads the recent reviews first. I certainly wish I had.