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Recent reviews

caroline hussey

caroline hussey

Rated 1 out of 5 stars

Placed order for washing machine delivery late,men rude speaking in own language and refused to do anything that I thought I was getting saying drop off only also on recycling old machine they made up a excuse it was leaking I tried to resolve this with c /s who told me to send proof there were no leaks I did this ( more inconvenience)they refused to wait and left it on my garage floor when telling customer service what happened when I ordered they told me I was lying and I was reduced to tears with no working washing machine I paid 19 99 for membership for the free delivery,installation and recycling taking away packing which was on my order form before payment but after I payed it this had been removed from the receipt After I got in touch with complaints department they did send someone to install and recycle but has refused to give me a goodwill gesture which I was mentioned in reply back and I was led to believe that it would be looked into I never heard anything for four weeks so I got in touch with complaint team only to be told was a system problem and assumed it would be acceptable for the customer is just another excuse with no care for the customer As I am a pensioner and not in good health this experience has not helped and this was my first order I should not have been prompted and misled to pay a membership fee which they say you get products at a reduced price working it out it the reduced price was equivalent to delivery fee it is a con so you buy more from them this company don’t acknowledge when they do wrong and what impact it has on the customer they have no respect at all they had 7 days before the machine was delivered to tell me of the system problem so please do not use them also cannot believe some of these reviews surly it’s not just me that has have issues