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Recent reviews

Arnaud-Amaury Severac

Arnaud-Amaury Severac

Rated 1 out of 5 stars

Incompetent, dishonest, misleading, terrible customer service is probably the only thing that comes to mind. Avoid at all cost if you are actually picking a cover outside of your insurer. As an Aviva customer, RAC is the provider for my breakdown cover. I have been in the unfortunate situation where my car has broken down two times in a raw recently (starter motor, then coolant expension tank). Every time, the process to get some from RAC checking the car and recovering the car has been absolutely disastrous, and every time their modus operandi was the same and I would say dishonest. When you raise a claim to get someone coming over and check the car, they first give you a 6-8 hours wide ETA, then pretend they driver has been trying to call you but could not speak with you and as a result cancel your claim. Once you have spent a fair amount of time on the phone with them and they re-open the claim, you then the same wide range, and have to call again multiple times to finally get someone over. Each time it took more than 24 hours to actually have someone coming over and check the car!!!!! Once checked (the person checking the car is actually very nice and competent), if a recovery is needed, they book you in and you start a new process of unrealistic ETAs and chasing, where they go back and forth sending you to third party providers who have no understanding of where the car has to be delivered and by when to finally end-up waiting for another day. Alternatively, they end-up telling you that you can call a provider directly and then claim the cost back through customer service (why not mentioning it upfront)? Again, in both cases, we had to wait between a day and a half and 3 days for the car to be recovered. Looking at my experience, I can only expect the process to claim the cost of the recovery back to be equally painful, dishonest and opaque. Avoid at all cost, massive time wasters and not worth the money