Find a company you can trust

Discover, read, and write reviews

Learn more about how Trustpilot works

Had a great experience?
Write a review

What are you looking for?

Looking to grow your business?

Strengthen your reputation with real reviews on Trustpilot.

Get started
Arrow graphic pointing up and to the right, representing potential business growth.

Help millions make the right choice

Share your experience on Trustpilot, where reviews make a difference.

We’re Trustpilot

We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.

What we do

Our new Trust Report has landed!

Find out which actions we’ve taken to protect you and promote trust on our platform.

Take a look

Recent reviews

Cassie Howlett

Cassie Howlett

Rated 1 out of 5 stars

Ordered 4 custom hoodies on September 22, 2026. I advised the company I was hoping to have the order by October 9th, 2026, but was told that it may take longer than that to process. That was fine. I was not informed that despite using their website made template, that the hoodies could not have the designs printed the way I had arranged them, until I contacted support weeks after purchasing. They then advised me the printer could not do what I had asked, so we had about 15 back and forth emails in which I was asking what adjustments I needed to make, and finally I submitted designs that they approved based on the measurements they provided me. This took over a week of communication to fix. Then I waited. And waited. October 16th came, and I got a "your order has shipped!" email. I was so excited. I am neurodivergent and only wear this one brand of sweater, so getting my custom designed sweaters to me is very important for sensory issues. I waited for my tracking to update, and saw no movement. I then contacted Wordans multiple times via email asking for an update, asking for them to check on the shipping/tracking number as no movement had occurred on the tracking number past October 17th of "label created". I was ignored time and time again via their customer service email, and finally resulted in me calling their customer service line on October 25th. I have since then called almost every business day, asking for updates, and keep being told incorrect information and lied to. I have been promised multiple times that an individual in the logistics department would call me back, and have received ZERO call backs. I have been promised that I will get a NEW tracking number, because apparently their warehouse is not replying to them so they have NO IDEA what is happening to my order. I have been told, and PROMISED by the customer service agents, that I will get a tracking number "within 24 hours". Unsurprisingly, days pass and I still have no tracking number. This has happened at least four times. It is now November 7th. I spoke to customer service last night regarding my order, and was promised by an agent again that by the end of the business day of November 6th, I would have my new tracking number. Shocker - I STILL HAVE NO TRACKING NUMBER. I called back right before they closed, begging them to have someone in management call me, begging for an update for my order, only to be told that they "sent a request" to have someone call me (this is what they say every time, and every time no one calls me), and I still have no tracking number. At this point, I am exhausted and fed up trying to receive product that I paid for, and paid for expedited shipping on. This company has taken my money, has abysmal customer service, and ZERO communication within their organization. I still do not have my order or even a functioning tracking number, and at this point have no other option than to leave my experience publicly and I believe that this is fraud. They have stolen my money, promising goods that have not been delivered, or even created as far as I can tell, and have provided no proof or proper update to me. I have been a loyal customer for years with this company, but now urge anyone looking to purchase from them to be very cautious and wary in doing so, as you will likely have your money stolen and be completely ignored. They do not care about their customers AT ALL.