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Recent reviews

Emperior Pope

Emperior Pope

Rated 1 out of 5 stars

Company: Sunwing I am writing to express my disappointment with Sunwing/Nexus and the hotel staffs of BlueBay Esmeralda. During my airport transfer service I received at the BlueBay Esmeralda Hotel, What should have been a simple pickup turned into a very stressful and upsetting experience that negatively affected my trip. When the Nexus Tours driver arrived, he did not call out any passenger names or attempt to locate the guest he was scheduled to pick up. Instead, he completed a "no-show" form and handed it to a hotel staff member right in my presence. right in the face of the hotel staffs, I respectuflly and calmly approached him(Sunwing driver) and explained that I and my friend were the passengers waiting for the airport transfer, but he dismissed us, made weird signs with his fingers, giving me a shock of my life and drove away while we were standing there. like straight to our face. Several hotel staff members witnessed this interaction. After the driver left, I was forced at the hotel to take a taxi to the airport at my own expense. I found this extremely unfair, especially since I was present at the hotel and had attempted to identify myself before the driver departed. In conclusion when I contacted Sunwing I was more dismissed, discredit, rude staff from Sunwing and no refund for the airport transfer I paid for. As I look more into your reviews today its a pity that your company still encourage these attitudes and feel comfortable with these unsatisfactory expression for various customers. please noted that, the one star you getting it not a rating cus you deserve no star, just that we have to click on that to be able to submit this review.