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Recent reviews

Arizh

Arizh

Rated 1 out of 5 stars

I am extremely disappointed with my experience with Upwork. I created my account only a few days ago because I wanted to start looking for freelance work on the platform. As part of the registration process, Upwork required me to verify my identity. I provided all the requested documents, successfully passed the verification process, and received confirmation from Upwork that my verification was completed and that I could continue applying for jobs. But I barely even had a chance to use the platform. I did not submit any proposals, contact any clients, accept any contracts, perform any work, or earn any money through Upwork. I had essentially no activity on the platform. I only added $15 to my Upwork balance because I intended to purchase Connects and start applying for jobs. I did not even get the opportunity to use them. Then, without any meaningful activity on my account, Upwork suddenly blocked my account. The initial message said that my account had supposedly exceeded the threshold for “serious or multiple policy violations.” I submitted an appeal because I genuinely believed this had to be a mistake. Today, my account was permanently blocked, apparently with no further right to appeal and without providing me with a clear explanation of what I supposedly did wrong. What is especially frustrating is that I cannot even use the money I recently deposited, and I have not received a clear explanation regarding whether or how I can get my unused funds back. How can a brand-new account that successfully passed identity verification, had virtually no activity, and had never even submitted a single proposal somehow accumulate “serious or multiple policy violations”? I understand that platforms need security and fraud-prevention measures. However, permanently banning a new user without clearly identifying the violation, especially after successfully verifying their identity, is incredibly frustrating and feels completely unfair. I joined Upwork intending to find legitimate freelance work, completed the verification they requested, and even deposited money into the platform. I never got the chance to actually use the service. I would strongly encourage anyone considering Upwork to be aware that you can apparently lose access to your account and potentially your deposited funds without receiving a meaningful explanation. Upwork, I am still asking for a clear explanation of what specific policy I supposedly violated and for the return of my unused funds.