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Recent reviews

Jeffrey Farquhar

Jeffrey Farquhar

Rated 1 out of 5 stars

Dear Eufy Customer Service, I am writing to ask that, given the long history of issues I have experienced with my Eufy HomeBase and cameras and associated equipment over the years, you provide a replacement hard drive as a gesture of goodwill. I have remained a customer despite experiencing a number of problems with the Eufy system, including issues with reliability, recording/storage, cameras disconnecting, false or missed recordings, connectivity problems and the general frustration of having to repeatedly troubleshoot equipment that I purchased in good faith. On several occasions, I have spent considerable time trying to resolve issues, carry out resets, check connections and investigate whether the problem was with the cameras, HomeBase, storage or network. The purpose of a security system is to provide confidence and peace of mind that recordings are being captured and retained when they are needed. Unfortunately, the problems I have experienced over the years have undermined that confidence and resulted in considerable inconvenience. I have continued to use and support Eufy despite these issues, which is why I believe a replacement hard drive would be a reasonable and proportionate gesture of goodwill. I am not simply asking for a free upgrade; I am asking Eufy to recognise the accumulated inconvenience, time and frustration caused by the problems I have experienced with your products. I would therefore ask you to escalate this request to a supervisor or your customer relations team and consider providing a replacement compatible hard drive for my HomeBase at no cost. I hope Eufy will recognise the history of my experience and make a genuine goodwill gesture rather than simply referring me back to standard warranty terms. After the issues I have encountered over the years, I believe this would be a fair way for Eufy to demonstrate that it values customer loyalty and takes these concerns seriously. I look forward to receiving a positive response. Kind regards,