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Recent reviews

Amy J Koch

Amy J Koch

Rated 2 out of 5 stars

I have been a customer since April 2026 and have had excellent results with your program. However, my recent experience has been completely unacceptable. My order was placed and charged to my credit card on October 10. As of November 2, I still have not received my medication. Because of your failure to fulfill this order, I am now going without my prescribed injection for the first time since beginning treatment. I have made multiple attempts to resolve this issue through both email and phone calls. During my most recent call, I remained on hold for 55 minutes without ever speaking to a representative. This level of customer service is unacceptable. I have repeatedly been told that the pharmacy is responsible for the delay. Frankly, that is not my concern as a paying customer. EllieMD chose the pharmacy partner and accepted payment for a product it has failed to deliver. Charging customers weeks in advance for medication that cannot be provided is unacceptable business practice. I expect an immediate response, a clear explanation for this delay, and a firm delivery date. If I do not receive a satisfactory resolution within the next few days, I will cancel my order, dispute the charge with my financial institution, and file formal complaints with the Better Business Bureau and any other appropriate consumer protection agencies. I trusted your company with my healthcare and expected better. Your lack of communication and failure to deliver a paid-for medication has seriously damaged that trust. I look forward to your prompt response.