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Recent reviews

Mr. Googler

Mr. Googler

Rated 1 out of 5 stars

Brand-new laptop lost after being handed in for repair – extremely disappointing management and customer service I am sharing my experience with iCrack Chiswick because I want other customers to understand what I have been dealing with before trusting this company with an expensive electronic device. I handed over my brand-new HP EliteBook 840 G10, with 1TB storage, to iCrack Chiswick for a BitLocker issue. This was a high-configuration laptop intended as a gift for my cousin. I had taken care of it because it was brand new, and the staff member who dealt with me, that I did not want the laptop opened or its screws removed, as I did not want any scratches or damage. I also handed over the original HP protective sleeve so the laptop could be kept safe. After I was away for around three weeks, I was informed that the shop had been robbed/broken into and that my laptop had been lost or stolen during the incident. I understand that a robbery is an unexpected event, but I believe a company should have a clear process for dealing with a customer’s property when something like this happens. What followed has been the most disappointing part of my experience. Since finding out what happened, I have repeatedly contacted the company by phone, email and WhatsApp, I have kept my WhatsApp history and other communications, and I have visited the shop multiple times to try to resolve the issue in person. I have explained the situation again and again, waited for promised updates, and been given dates that have passed without a satisfactory resolution. This has not been a case of me contacting the company once and expecting an immediate answer. I have given them opportunities to resolve it and have tried to be patient. Yet I have spent an unreasonable amount of time chasing updates about a laptop that I handed over in good faith for repair. I want to make one thing clear, my complaint is mainly about the iCrack Owners/management’s handling of this matter, not about blaming the shop staff personally, Ankush has discussed possible solutions with me and has explained that he has been communicating with the relevant team to get the issue resolved. From what I have been told during my visits, the staff have been trying to obtain a decision, but a clear resolution has not followed. As a customer, I should not have to keep visiting the shop and contacting different people because the management cannot provide a timely decision. At one point, an HP EliteBook 830 G11 with 512GB storage was discussed as a replacement. The listing was on eBay for 512gb instead of 1tb and I was not comfortable accepting it because it appeared to have been previously used with scratches or opened and they told me they will replace the ssd from 512 to 1tb by opening the laptop and upgrade it. I had handed over a brand-new HP EliteBook 840 G10 with 1TB storage, so I requested them to consider that offer a suitable like-for-like replacement. I had also specifically explained from the beginning that I did not want my laptop opened or used because my laptop was brand new. I also offered a £1,000 cash settlement as a practical alternative to help bring this matter to an end. Despite the time and effort I have put into finding a solution, the issue remained unresolved. The stress, anxiety and frustration this situation has caused me have been considerable. It is not just about the financial value of the laptop. It is the uncertainty, the repeated chasing, the wasted time and the feeling that I am being left to deal with a problem that I did not cause. I genuinely hope nobody else has to go through the same experience. My advice is to think carefully before leaving an expensive laptop or phone with a private repair company. After this experience, I would personally prefer to contact the manufacturer’s official service centre or an authorised service provider, even if the price is slightly higher. If you own a Samsung phone, an Apple device or an expensive laptop, check the manufacturer’s official repair options and ask what happens if a device is lost or damaged while in their care. Do not assume that any provider will automatically compensate you, check the terms before handing over your device. I am not saying that every independent repair company operates this way. I am sharing what has happened to me at iCrack Chiswick, and my experience has seriously affected my confidence in the company. Customers trust repair businesses with expensive personal property, and they deserve clear communication, responsible management and a proper resolution when things go wrong. I hope the management finally takes ownership of this issue and I cannot recommend iCrack Chiswick based on my experience.

Julia Norm

Julia Norm

Rated 1 out of 5 stars

I wish I could give 0 stars. The sales presentation was filled with outright misrepresentations from start to finish. I purchased a timeshare after being told it was a simple one-time payment of $14,000 that would give my family access to a wide variety of luxury destinations shown during the presentation. I specifically asked about Disney properties because I have small children. The salesperson showed me Disney's Animal Kingdom Resort and told me, directly and without hesitation, that I would be able to use my points there. Not "maybe," not "subject to availability," but a clear and confident "of course." My husband is from Turkey, and we travel there frequently. During the presentation, the salesperson typed in Turkey and showed us dozens of destinations, claiming we could use our points for those properties as well. Based on those representations, we signed the paperwork. A month later, after finally getting access to my account, none of the destinations I was shown were available to me. When I called customer service and asked about booking the locations that were promised during the presentation, I was told that I would first have to convert my points to use them outside of the Sheraton and Westin network. That's when I learned that my 30,500 points convert into only 800 points. At first I thought the representative meant 8,000 points. No. He confirmed it was 800. Eight hundred points doesn't even get close to covering a meaningful stay. The destinations that convinced me to buy are effectively unattainable with what I purchased. The misleading information didn't stop there. The salesperson also promised access to a website that sounded like "Interval 50" and claimed that if using points didn't make sense, I could book hotels there for under $100 per night. When I later called customer service, nobody knew what I was talking about. No one recognized the website or the program that was supposedly one of the major selling points of the presentation. This wasn't a case of misunderstanding fine print or being disappointed with availability. The problem is that I was shown destinations, given specific examples, and told things that turned out to be completely untrue. The sales pitch sold a dream, but the reality was entirely different once the contract was signed. I feel misled, deceived, and pressured into purchasing something that does not remotely match what was presented. If you're considering buying, do not rely on anything said during the presentation. Get every promise in writing and independently verify everything before signing. My experience has been extremely disappointing and I deeply regret this purchase.

Reema Shahin

Reema Shahin

Rated 1 out of 5 stars

Virgin Media is, without a doubt, the worst broadband provider I have ever used in my entire life, across all the countries I have lived in (and I have lived in many). If I could give zero stars, I genuinely would. I would not recommend this company even to my worst enemy. The contracts are absolutely ridiculous. You are locked into lengthy contracts, and if your circumstances change, you are essentially trapped. I told them I was moving abroad, literally overseas, and they still wanted to charge me an astronomical cancellation fee- an amount comparable to someone's monthly rent!! It is genuinely absurd that leaving a broadband contract can cost more than simply continuing to pay for a service you can no longer use because you no longer live in the CONTINENT. The customer service is just as bad, if not worse. You can wait hours trying to get help, only to speak to someone who gives you no useful answers whatsoever. Every time I contact them, I seem to receive completely contradictory information. One representative tells me I will not be charged for the next two months, while another tells me I will be charged double the following month. How is anyone supposed to trust a company that cannot even provide consistent information about its own billing? I have spent so much time trying to resolve these issues, and I am still left confused, frustrated and completely stuck. The customer service experience is genuinely exhausting. Instead of helping you find a solution, they leave you going around in circles, repeating yourself to different people and getting nowhere. I am not an angry person, but the sheer frustration this company has caused me is unbelievable. And to make matters worse, the actual Wi-Fi is terrible too. You would think that, at the very least, the service itself would justify the hassle, but it absolutely does not. Honestly, this has been the worst customer experience of my life. Between the awful broadband, inflexible contracts, excessive cancellation fees, hours wasted waiting for customer service and completely contradictory information, I cannot think of a single reason to recommend Virgin Media. **My advice to anyone considering Virgin Media: please look elsewhere.** Do yourself a favour and choose another provider. Once you are locked into a contract, trying to get out feels like an absolute nightmare. I regret ever signing up with them.

Patty La Giglia

Patty La Giglia

Rated 1 out of 5 stars

⭐ 1 Star – Beautiful Luggage, Absolutely Terrible Customer Service and Warranty Support I can honestly say that my experience with Noble Travel has been one of the most frustrating and disappointing customer service experiences I have ever encountered. Since June, I have been trying to obtain warranty replacements for damaged wheels on two separate suitcases. I have submitted multiple warranty claims online, gone back and forth with customer service, and even managed to speak with someone who assured me they would assist. Unfortunately, that was the last I heard from them. No follow-up, no resolution, and certainly no replacement wheels. Let’s be clear: Noble Travel makes beautiful luggage. Their products are stylish, fun, and look fantastic rolling through an airport. However, heaven forbid something actually goes wrong and you need to use their so-called lifetime warranty. At that point, you might as well not exist as a customer. I invested in their luggage collection, purchasing all three suitcase sizes because I believed in the product and the promise of a lifetime warranty. I travel frequently for work, and having two suitcases with damaged wheels has become more than just an inconvenience. It is now interfering with my ability to travel comfortably and efficiently. What makes this experience particularly frustrating is that I am not asking for new luggage, a refund, or anything unreasonable. I simply want replacement wheels for products that are supposedly covered under a lifetime warranty. After months of unanswered requests, broken promises, and absolutely no meaningful customer support, I have lost all confidence in this company. A lifetime warranty means absolutely nothing if the company refuses to honor it or respond to its customers. My advice to anyone considering Noble Travel: Don’t be fooled by the beautiful luggage and the lifetime warranty promise. A company should be judged not only by how attractive its products are, but by how it treats customers when something goes wrong. I am STILL waiting for replacement wheels, months after my initial request. At this point, I am beyond disappointed. Beautiful luggage means very little when the customer service behind it is practically nonexistent.