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Recent reviews

Sneha Mody

Sneha Mody

Rated 1 out of 5 stars

⭐ 1 STAR — ARRIVED DAMAGED/USED AND COMPANY NOT REFUNDING I purchased an AOVOPRO ES80 electric scooter as a birthday gift for my son, and I am extremely disappointed with both the condition of the product we received and the customer service that followed. The scooter arrived in a busted, damaged box and appeared used/damaged rather than new. The condition was completely unacceptable for a brand-new purchase, especially when this was purchased as a birthday gift. We did not receive the normal instructions/materials we would expect with a new scooter either. I immediately contacted AOVOPRO and provided the photographs showing exactly what we received. I have repeatedly tried to get assistance, but instead of receiving meaningful customer service, I have been dealing with automated/bot responses. We still have not been reimbursed for our purchase. I have even provided the company with the information they requested regarding the scooter and the port, including photographs. I cannot provide information or documentation that was never included in the package. What you see in my photographs is exactly what AOVOPRO sent us. This is especially frustrating because the company expects customers to troubleshoot an expensive electric scooter without even providing the basic materials that should have accompanied a new product. At this point, I am asking AOVOPRO to do the right thing: issue a full refund for a product that arrived damaged and unacceptable, rather than continuing to send automated responses. I would strongly recommend that potential customers think carefully before purchasing. A company should stand behind the products it sells and provide an actual human response when a customer receives a damaged product. A birthday gift should not arrive looking like this, and a customer should not have to fight to get their money back after receiving a damaged product. AOVOPRO: Please refund our purchase. We have provided the photographs and information available to us.