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Recent reviews

Evelyn Osorio

Evelyn Osorio

Rated 1 out of 5 stars

Our experience with Qantas, Alaska Airlines, Hawaiian Airlines and Booking.com was nothing short of a nightmare. In June 2026, we missed our flight after Qantas issued me a boarding pass containing an error, despite the fact that I had presented my passport at the counter. A mistake at the airline counter left us dealing with the consequences — and, unfortunately, the situation only got worse from there. Because we urgently needed assistance, we contacted Booking.com on the day. Rather than helping us resolve the problem, we were simply directed to contact Alaska Airlines ourselves. When you are already dealing with a disrupted international itinerary, being told to chase another company is hardly what you expect from a booking platform. We then spent **approximately SIX HOURS** trying to reach Alaska Airlines via SMS, online chat and phone. Despite the urgency of the situation, we received no timely assistance that actually resolved the problem. Eventually, we had no choice but to purchase replacement tickets with another airline **at our own expense** just to continue our journey. And what happened afterwards was arguably even more frustrating. Since then, I have repeatedly sought compensation for the 1600 AUD **out-of-pocket expenses we incurred**. Instead of taking responsibility and resolving the matter, we have been left dealing with different companies and effectively being passed from one to another. This experience has taught us a very expensive lesson: when an itinerary involves multiple "partner" airlines, the passenger can apparently end up being the one responsible for sorting out the mess when something goes wrong. We paid for a service. When that service failed, we expected assistance and accountability. Instead, we spent hours trying to get help, paid additional money out of our own pocket, and are still seeking a satisfactory resolution. **Based on our experience, I would strongly recommend thinking twice before booking a complex multi-airline itinerary through Booking.com.** And if you do, be prepared for the possibility that when something goes wrong, you may find yourself on your own. For us, this was not simply an inconvenience. It resulted in **lost time, significant frustration and additional expenses**, followed by a deeply disappointing lack of accountability. That is not the level of service or accountability we expected.

Rain

Rain

Rated 5 out of 5 stars

I am a long-time VectorStock customer and for good reason. Long before AI came around, I always had access to clean, high-quality vectors thanks to VectorStock. But more than that, they have always been meticulously customer oriented and every time I ran into an issue (which wasn't often) or had a question, someone was there promptly to fix the problem or respond to my question clearly and thoroughly. For me, one of the most important benefits they offer is their free automatic reinstatement of expired credits. Although credits expire after 12 months of no use, all you have to do next time you login and notice your credits are gone is go to the Customer Support page, click "account", click "credits", then click "I'm missing credits", and just like that, those missing credits appear in your account. They even give you these easy (clickable) steps to retrieve your credits right there on your empty credits page. Because of serious health issues, my credits were at least 2 or 3 years old. Compare this to Dreamstime where I purchased over 500 images from their website this summer for a project that required actual photographs. Yesterday I logged into my account to download them and the download links were gone. I had spent well over $1,000 on those images, and in under 30 days for most of them. downloading them was not allowed. After contacting their support, I was told I could PAY for their 'backup' service which would allow me to download the same images I just recently purchased. I realize this is a lengthy review but I really think people should know how much VectorStock stands out from some of its competition. Thank you VS for being fair and treating your customers like they matter!