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Recent reviews

joseph escano

joseph escano

Rated 1 out of 5 stars

I have already did a review on my terrible stay at Airbnb. I went through Airbnb resolution process and did what they asked me to do, and just to be told the same scripted response , Airbnb is worse ever , they will do anything to refuse refund, this issue has been going on for month now. And just today alone when I asked to talk to a supervisor I was hung up on three times already, this company has to have the worse customer service skills ever. And they say they have to transfer the case to the safety team which does nothing because they have been reviewing it for over a month , even the host texted me saying she will call Airbnb to give me refund and yet they still do nothing. There has to be something I can do to sanction this company I'm tired of them tearing me like trash, update I called back later in the day after previous paragraph and the manager hung up on me and then sent me a email saying my car was resolved which it wasn't and then she stayed email, making it look like I wrote the email apologizing and agreeing to her actions, this is really crazy how this company is able to get away with this. I need Airbnb to take action to show that they care about their customers sand suspend this supervisor for her actions today. Update on my complaint Airbnb said they reviewed it and nothing was wrong with homeless people that were not guest coming into house and eating our food and nothing wrong with host lieing on listing , the host name was Angela in lapuente, do not stay at her property , Angela does not care about her guest only about the money , she said she knew about the problems but one of her guest that had a long booking had invited them and instead of kicking them out she let them stay so she could keep the money and goes on vacation instead of fixing problems at her property. And all these issues Airbnb says there was nothing wrong with the stay

Natasha

Natasha

Rated 1 out of 5 stars

Avoid – serious safety concerns and poor aftercare I bought a Mercedes SLK from Your Best Car for £8,977. I was not allowed to test-drive the vehicle and relied on the dealer, the recent MOT and the information provided at the point of sale. Within days, one of the tyres failed while I was driving. Thankfully, this happened on a 20 mph road rather than at motorway speed. An independent tyre specialist then removed and inspected the wheels and found that all four tyres required immediate replacement. Three were cracked internally and the failed tyre had badly perished. I have photographs, video evidence and the replacement invoice. The vehicle’s MOT history also raised serious concerns for me. An earlier MOT recorded advisories relating to all four tyres, yet the MOT completed shortly before the sale recorded no tyre concerns. I had to pay approximately £460 to replace all four tyres almost immediately after buying the car. There were also delays in processing the change of keeper. It took around three weeks for the V5C to be issued and almost four weeks before I received it. The dealer has not dealt with my complaint professionally and has failed to provide a meaningful response or resolve the matter. I have therefore had to escalate the complaint to The Motor Ombudsman. This experience has been frightening, expensive and incredibly stressful. Based on my experience, I do not believe the vehicle was in a safe or satisfactory condition when it was sold to me, and I would not recommend this dealer.