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Recent reviews

Daniel Makovicky

Daniel Makovicky

Rated 1 out of 5 stars

I booked a car with Dryyve at Milan Bergamo Airport via Planet Rentalcars. What followed was an appalling experience and a series of predatory commercial practices: Safety issue after just 33 km: Less than one hour into our 5-day rental, traveling on dual carriageway SS671 with my wife and infant daughter, the front-right tyre suffered an immediate blowout. At no point did the TPMS sensor alert on the dashboard. Roadside recovery price hike & no invoice: Dryyve dispatched assistance and initially quoted €199, which abruptly jumped to €250 with a demand to pay the recovery driver in cash. I refused cash and paid €250 via instant bank transfer. Despite multiple written promises on WhatsApp, Dryyve has persistently failed to issue a legal fiscal invoice, blocking my insurance reimbursement. Breach of contract on deposit: Section 10 of my signed contract explicitly set the pre-authorisation cap at €990.00. Despite this, Dryyve executed a pre-auth capture of €1,400.00 on my card. Immediate damage charge without final invoice: They separately debited €663.74 from my card for wheel/tyre replacement at the desk based merely on an internal estimate (Preventivo), taking days to provide proper documentation. Hostility over third-party insurance & stranding a family: When staff realized I held excess cover through the booking platform rather than buying their costly desk waiver, they labeled it a "problem". They terminated my 5-day agreement after just 7 hours, refused any vehicle replacement, refused to refund the unused days, and tried to force me into an expensive new contract, leaving a young family stranded. This company engages in bait-and-switch pricing, breaches agreed contractual caps, and refuses basic invoicing. I have escalated this matter to the Italian Competition Authority (AGCM), the European Consumer Centre (ECC-Net), and my bank. Renters beware!

Inna Trandafir

Inna Trandafir

Rated 1 out of 5 stars

Avoid this company!!!! A nightmare from start to finish. I came across to them because of Soresi. Waist of my time, also losing money as they couldn’t signed me off until I sold my car (I had to sell it quick). After that I have been accepted getting the mortgage offer, when I was about to sign after I paid the solicitor and reserve fee, they rejected my application without any explanation. You have to contact them every day for the update, they say somebody will contact you back and this never happens. Difficult process but more frustrating is if you are not British they treat you like rubbish, just pretending that they wanted to help. I saw lots of negative review and the answer was that they couldn’t find the customer, reading the reviews reminded me of everything I went through, nothing changed, thus I am not surprised getting the same answer. However since March until now I have hundreds of phone calls and emails exchanged with them, that I can easily now work for them. Run away from this company. Being a first time buyer you expect more support and more explanation if somethings is wrong, what to improve but their answer is as saw already “ After reviewing all the information and documents provided, I’m sorry to inform you that my recommendation is no longer suitable for your circumstances, and I’m unable to assist you further on this occasion. This does not mean you won’t be able to obtain a mortgage elsewhere; it simply means we are unable to assist at this time. Sadly, I am unable to provide more information by phone. ” Even if I asked just for an assessment to buy cash a percentage I have got the same answer. I am waiting now for formal answer to make a complaint to FCA. This is unacceptable now.