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Recent reviews
Lesley Barker
Avoid Avoid Avoid. If there was an option to give less than 1 star I most certainly would. I initially left a 5-star review because, despite some problems with my order, the company appeared to resolve them. Unfortunately, everything that followed showed me that their after-sales service was nowhere near the standard I expected. My hot tub was advertised with next-day delivery, but the order arrived late and incomplete. I had spent over £700 on the hot tub and accessories, yet several items were missing. After chasing for updates and receiving little communication, I left a 1-star review and requested a return and refund. Shortly afterwards, I was contacted by the company and asked to remove my review while they put things right. I was offered a 20% refund if I kept the hot tub and allowed them the opportunity to resolve the issues. I agreed and removed the review in good faith. To be fair, the company did honour this agreement. I received the 20% refund, a refund for the tablet dispenser that was unavailable, and the remainder of my order eventually arrived. However, it took a total of seven weeks from placing the order before everything was finally resolved, with the exception of the tablet dispenser, which was never supplied. Once everything had finally arrived, the hot tub itself was lovely and I was very happy with it. However, after returning from holiday on 18 August, we filled the hot tub ready to use the following evening. When I went to get in, the water was stone cold. Initially, I thought it simply hadn't been switched on. After further testing, I discovered that the heater would heat the water but would not maintain the set temperature. Instead, once the target temperature was reached, it switched itself off. This then led to weeks of back-and-forth messages through Facebook Messenger. I was repeatedly asked to provide photographs of water levels, chemical readings, plugs, serial numbers and other information. I supplied everything requested. I was then instructed to remove and clean the heater myself. I refused because I was concerned about damaging the unit and potentially affecting my consumer rights. One of the most frustrating aspects of the whole experience was the lack of any telephone support. Customers can only communicate through Facebook Messenger or email. There is no option to speak to anyone directly, which made dealing with an ongoing fault unnecessarily difficult and prolonged. Instead of resolving the issue, I was offered £80 compensation. Given that I had spent over £700 on the hot tub and accessories, and the heater had failed after only a few months of ownership and relatively little use, I did not consider this to be a reasonable solution and declined the offer. After seeking advice from Citizens Advice, I stopped communicating through Facebook Messenger and switched to email so that I had a full written record. I sent formal letters, quoted the Consumer Rights Act 2015 and gave the company 14 days to resolve the matter. At the time the heater failed, I had owned the hot tub for only around three months. During that period, seven weeks had been spent waiting for the order to be completed and we had also been away for three separate one-week holidays. The heater therefore failed after relatively limited use, which in my view made the product not fit for purpose. Despite weeks of correspondence and my attempts to resolve matters properly, the company eventually closed my support request without providing a satisfactory resolution. In the end, I had no option but to pursue the matter through my credit card provider and exercise my Section 75 rights. The hot tub was enjoyable while it worked, but a company is judged on how it handles problems when things go wrong. The delivery issues were eventually resolved, but the heater failure, the lack of telephone support, the endless troubleshooting requests, the closure of my complaint and the need to involve my credit card provider made this one of the most frustrating consumer experiences I have had. Unfortunately, I would not purchase from this company again.
Jolanta Ziliukiene
I am extremely disappointed with my experience with Madamshape.eu. I ordered an UPSHAPE shaping garment order nr. 9919000195424 advertised as having a wire-free integrated bra and a specific colour. However, the product I received was different from what was advertised: it had metal underwires, and the colour did not match the product description. Despite several emails and formal complaints, the issue remains unresolved. What makes this experience even more concerning is the lack of transparency. The company does not provide a customer service telephone number, and the return address provided is a DPD parcel sorting terminal in Kaunas, Lithuania, rather than a clearly identifiable business address. Madamshape answer: Shenel Support Agent Staff - 28/10/2026 7:08 PM Siunta turi būti išsiųsta adresu DPD ( HS PLUS d.o.o. ), Terminalo g. 7, Biruliškės, LT-54469 Kauno r. Lithuania This raises serious concerns about the transparency of the return process and the company's willingness to resolve legitimate customer complaints. I expected professional customer service and respect for EU consumer rights. Unfortunately, my experience has been the opposite. I would not recommend Madamshape.eu. I advise potential customers to carefully check the return conditions and consider the difficulties they may face if the product does not match its description.
Neil Pook
Definitely the best postal service in the country. It's the little things that stand out the most. Large letters and small bulky packages are properly and fully inserted into the mailbox. I never experience this with couriers and mail is either damaged or even stolen. The chances of parcels being damaged is much lower compared to the large courier services. Face to face service and delivery is always prompt, polite and friendly. I have a lot of parcels and small packages sent and/or delivered to me. I've had so many come late, get lost, stolen or damaged by other courier. So now I make a point of choosing sellers that will send orders by Royal Mail. I cannot trust anyone else to keep good standards like Royal Mail.
Thomas Kuehne
I love the key cover; it has a very nice appearance and construction, making it look like it was much more expensive than it actually was. I must also highlight that communication with the shop was nothing but exceptional. I originally had a problem where I'd be missing a sales discount and the shop was extremely accommodating. Furthermore, there were some delivery issues with the last mile courier and every step of the way, the shop had my back, from investigating delays and becoming proactive when there was a failure to deliver. What could have been a very stressful experience due to the courier was significantly more bearable because the shop always responded quickly and got actively involved. Highly recommended.
Alexander Hermesdorf
Unfortunately I could not give zero stars. Terrible service without any valid solution presented by the agent. In my case I landed with Gotogate after booking a flight with Booking.com. The return leg of a flight got cancelled and I requested to change the flight. I was told that this might take some time. Four days later, still no reply. According to Gotogate, they were waiting for the airline to reply. Bear in mind, the new flight was bookable online through various vendors including Gotogate themselves. I ended up cancelling the return leg and book a new one-way flight resulting in higher cost. Terrible, incapable service.
Peter Parker
am extremely disappointed with my experience with Partyin.co and wish I could give them zero stars. I placed an order for an important event well in advance, but the package arrived several days late, completely ruining my plans. To make matters worse, the items I received were of extremely poor quality and did not match the description on the website at all. It looked like cheap, damaged knock-offs. When I tried to contact their customer service to resolve the issue or get a refund, I was completely ignored. No one replied to my emails, and their chat support was useless.
Angelo
I was initially skeptical, as I imagine many people would be, but I eventually decided to give it a try. I purchased two Tissot Chemin des Tourelles watches at excellent prices (€350 and €265). Both watches arrived within three days, brand new, with the protective films and original tags still in place. I was also able to register both watches on the official Tissot website for warranty purposes without any issues. Overall, I’m very satisfied with the purchase and the entire experience.
Hanna
I would like to express my gratitude for the excellent installation of my solar panels and battery. The entire team showed great commitment and professionalism. I was particularly impressed by their communication — they kept me informed at every stage of the project and answered all my questions. I am very satisfied with their work and would highly recommend them to anyone looking to install solar energy.
Richard Fowler
Their customer service is the worst I've ever experienced, offered a refund with no clarity, when I asked for clarity, they said they weren't offering a refund. Will not speak to you on the phone and take forever to respond to emails. If they respond to this asking me to get in touch, they aren't interested and its to try and dismiss this review only. Shambles.
Doğancan İpek
Huge thanks to Jeany and Clarice for helping me get my UK company set up. Incorporating always feels like a headache with the paperwork, but Clarice walked me through what was needed right away, and Jeany kept everything moving fast with zero delays. Clear answers, super responsive, and no generic runaround. Couldn’t have asked for a smoother process.
Victor Wu
Paul G and Okan did an amazing job. They arrived on time, carefully protected everything in our home and carried all the boxes to our bedroom. Everything was done quickly, carefully and they did it all with a smile. We were really impressed with their work and couldn’t have asked for better service. Thank you both! (51587213)
Nicolas A DiDio
Best compression t-shirt on the market available in crewneck and V-neck. Fit is true size they use nice soft material that is also very durable wash after wash. I definitely recommend this brand if you want to minimize the look of difficult fat areas such as your love handles, belly fat, and man breasts.
