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Recent reviews

Riley Michelle

Riley Michelle

Rated 1 out of 5 stars

I purchased ~$400 CAD of product from PetLibro directly in July 2026. Despite shipping information never being updated, I unexpectedly received part of my order a week after ordering (one of two automatic feeders), so I reached out via email as well as their support page to inquire about the status of the rest of my order. It took several weeks to get a response from them, ultimately the other feeder I had ordered was not in stock and had no estimate for when it would restock, so they offered to refund the product for me or I could wait for it to be in stock. Why I was even able to purchase a product that was out of stock in the first place is beyond me. I requested a refund and also asked how I could return the feeder that had been shipped as I was so sorely disappointed with the customer service thus far. I did not receive a response to that email for another several weeks so I issued a chargeback with my bank. After the chargeback was issued Petlibro became incredibly responsive, told me they would issue my refund right away and also refund me 50% of the value of the product that had been delivered as there is no warehouse that can receive returns in Canada - the only catch was that they would not process the refund with an open chargeback. I cancelled the chargeback through my bank, elated that I was finally going to get my refund after months of dealing with Petlibro, and just wanting it to be over. They sent me an email indicating my refund had been processed and would be returned to my account between 3-6 business days. It has been 13 business days since that email was sent and my money still has not been refunded to my account. It has been almost 3 months of dealing with Petlibro for products I was charged for and never even received and I am sorely disappointed that this issue has not been resolved.