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Recent reviews

Samran Awan

Samran Awan

Rated 1 out of 5 stars

Extremely Disappointing Experience with Deriv — Account Restricted Despite Approved Documents I have been a registered and verified Deriv customer since 2021, but my recent experience has been extremely disappointing. On October 14, I deposited $1,500 into my Deriv account. Just one day later, on October 15, Deriv locked my account and imposed restrictions that prevented me from trading. They requested additional verification documents, which I promptly submitted. I subsequently received written confirmation from their support representative, Amy, stating that my document had been reviewed, my address had been updated on my profile, and my proof of address had been approved. Despite my documents being approved, my account remains restricted, and I still cannot trade. What makes this situation even more frustrating is Deriv's customer support system. Every time I try to contact support, I am directed to an AI chatbot. There seems to be no effective way to speak directly with a human customer support representative who can actually investigate and resolve my issue. The chatbot keeps providing automated responses but fails to address my specific problem. It is extremely disappointing that a company serving customers worldwide relies so heavily on an automated system that cannot resolve important account-related issues. An AI chatbot may be useful for general questions, but it cannot replace human support when a customer's account is restricted and their trading activity is affected. I have been a Deriv customer since 2021. I completed the requested verification process, submitted the necessary documents, and received confirmation that my proof of address was approved. Yet my account remains restricted, with no clear explanation or effective resolution. To be absolutely clear, I am not asking to withdraw my money. I want Deriv to remove the restrictions on my account and restore my trading privileges so I can continue trading normally. I deposited $1,500 with the intention of trading. I should not have to spend days trying to resolve an account restriction through an ineffective chatbot, especially after complying with the verification requirements. I understand that security checks are important, but customers deserve transparency, timely assistance, and access to a real human support representative when serious account issues arise. I urge Deriv to review my case urgently, explain why my account remains restricted despite the approval of my documents, and restore my trading access as soon as possible. My experience has seriously damaged my confidence in Deriv. The lack of effective human customer support is particularly disappointing, and I hope the company takes this complaint seriously instead of continuing to direct customers to an AI chatbot that cannot resolve their problems.

Theresa

Theresa

Rated 1 out of 5 stars

Absolutely unacceptable service from DHL Express in Brașov! We paid a considerable amount of money to send a package from abroad using DHL Express, specifically because we needed it delivered to a particular address on a specific date. That is the whole point of paying extra for an EXPRESS delivery service! However, once the package arrived in Brașov, we were informed that DHL would hand it over to another courier and that delivery could take up to another week! And the excuse? Apparently, the delivery address is "too far" for them to drive to! Excuse me? The address is located right next to a regional road, not somewhere deep in a forest or on an inaccessible mountain track! It is a perfectly reachable location. If DHL Express is unwilling to deliver to certain addresses, why accept the shipment and charge customers for an express service in the first place? Customers pay a premium for DHL Express because they expect reliability, professionalism, and timely delivery not excuses, delays, and last-minute handovers to other couriers. The lack of effort and willingness to actually complete the delivery is astonishing. What makes this even more frustrating is that we paid specifically to avoid this kind of situation. If you cannot deliver to an address on the agreed date, be transparent about it BEFORE accepting the payment! Extremely disappointing, unprofessional, and certainly not the service you would expect from an international company like DHL. DHL Express Brașov needs to seriously reconsider what the word "Express" actually means.