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Recent reviews
Steve Prew
The Yeovil branch of Santander consistently shocks and horrifies with its non-existent organisation, inaccurate advice, scruffy and unkempt appearance and perhaps most importantly complete disregard for the customers concerns and frustrations, When you enter the branch you are almost guaranteed to come across a huge queue for the one person working behind the counter, the only thing to do during the lengthy wait is to try not to listen to the only other visible staff member who is almost certainly going to be making a landline phone call from the ‘reception desk’ and discussing loudly private and personal customers data and financial information for all the people queuing to hear. When you finally get to the counter your sigh of relief is immediately countered by the staff member who will almost certainly deliver the most insincere ‘sorry for the wait’ you will ever hear often followed by a sigh themselves, oh the warmth of welcome is outstanding! So by this point your spirits are pretty low, well, it can still get worse, trust me, just ask to speak to one of the personal bankers who will give inaccurate and incorrect advice on all matters related to your account whilst telling you how sorry they are for the ‘shocking service’ the branch had provided so far, they then assure you that ‘this time the information they are providing is correct’, but brace yourself … you are almost guaranteed a phone call a couple of days later from the personal banker to say ‘sorry we got it wrong again … sorry’ … By this point, the continual use of the word ‘sorry’ becomes a little hollow and the staff do not exactly deliver the word with any intent, The branch itself is unkempt, rundown and poorly maintained inside and out but at least it aligns with the customer experience, Someone at a senior level within Santander needs to make an urgent visit to this location and make significant and sweeping changes as every aspect of the customer journey is unacceptable… Refurbish the property inside and out, properly staff the branch, respect customer privacy, RETRAIN THE STAFF !
Alejandro Arango Echeverri
Netcrawler have a great customer service. I chose them because they offer much higher speeds at a lower cost than other providers like Bell. Reviews online were also good. If you already have a coaxial port, you can get started very quickly with no need for technical visits. They send the equipment to your home and you can get started in 5min. If not, then Rogers have to install it through a technical visit. If you need a visit from Rogers, who are the owners of the physical network... it's not so great. This is not Netcrawler's fault but, being subject to the third party service was not the best, since I was in a rush to get internet set up as I depend on it for work. They missed the first appointment to set up my coaxial port, never even called to let me know. They made it to the second scheduled visit. As for Netcrawler thenselves, assistance and patience from Lee, Charisse, Zack, Ken, Anne and Angel, was great (I reached out to support a few times). Once Rogers set up a coaxial connection, getting started with Netcrawler was very easy. Customer service was the highlight. In an age of AI chats and bots with limited agency, having a human being at the other end is becoming priceless (assuming it was indeed a person I was talking to 😉)
Craig Parker
Had a slight delivery issue (one light missing from pkg.) With email correspondence and a photo of pkg., the issue was quickly resolved. I thank the company for that. I’ve only had the lights (two 9” and a 16”) just about a week now. Each night I use them to light counter. Even on the lowest setting it does it so nicely that no light is needed in the other room as I watch a movie or the game. I’d say the lights are on for 4 hours or more at a time. I charge them after the third day, so twice now in a week’s time. I don’t know how many hours straight the lights are designed to stay on continuously. For me it is fine. I may try one as a motion light to discover how long it will last before needing a charge. If it is a much longer time between charges then I’d consider an additional purchase to place on the lower cabinet of my bathroom. That should work fine as a necessary night light. I am very satisfied with the service and response from the company. Many times you don’t know how the company service is until there is an issue. They were quite responsive and cordial of the whole matter. Tried to ad picture - this platform doesn’t offer that option. 01
Karime Romero-Jungblut
I have been using AutoPayPlus to make my car payments and so far it has been ok, but last week I logged into my car’s account to check how much I still owe. When I opened the account it said that my payment was past due, so I scheduled a call to ask what happened, because my bank account shows that AutoPayPlus withdrew the money, but it’s not showing up. The system gave me time slots to choose and I selected 6:10 pm on the following Monday. The day of the appointment I got a reminder from Gustavo, asking me to confirm my attendance, I confirmed and waited for a call that never came. I tried to call and I got a recording telling me to call during business hours because they close at 6 PM!!! Why would you give me an appointment when you are close!! Not only that, I emailed Gustavo to let him know I was there for the call and to please follow up to have my issue taken care of and he had the nerve to thank me for attending the call and then sent a survey to ask how he did!! I mean, what call?!? Obviously he pretends to be working because that call never happened. Need better customer service.
natty bowler
Harry the driving instructor I have now is great. He has been persistent with me getting me to get on with it. Which I needed as I have adhd and am dyslexic . After doing some hours with him I’m feeling confident to pass!! He is very good at understanding my ways of retaining information. I felt comfortable and happy with him in his car to drive. Positive feelings! He gave me clear good instructions, and helpful tips to help me along my driving way. I’ve had other instructors before , not with intensive, and he defiantly is the best so far. And I’m not just saying that, he understands my needs and works and helps me to work with it.
Eralda Rexha
We are so grateful to Francesca at FDR Law for helping us with the purchase of our first home. From start to finish, she made the whole process feel so much easier and less stressful. Francesca was always incredibly quick to respond whenever we had a question, and she was always helpful, professional, and reassuring. As first-time buyers, having someone so supportive and responsive made such a big difference. Thank you, Francesca, for all your hard work and for making such an important experience a smooth and positive one for us. Highly recommend!!!
ARCHWAY CARS
Spoke with a very rude and incompetent receptionist at the Park, Glenfield today, when I finally got through, called Caitlin. Her attitude was both flippant and patronising! Was ringing as a result of a text that I’d had from them and after 3 requests, I still haven’t had a call back from a vet. Apparently they are too busy!!! My third absolutely awful experience with them in the past 18 months, all involving abandoned/rescue cats, with bills in excess of £800 which I’ve funded myself. Never again Park Glenfield, you are appalling!
Denise Crane
So I submitted everything and my cc was charged and I was approved all w.i 2 mins. Went perfectly. The second my card was charged they told me there is a backup in pharmacy and now this won't go out until possibly the 16 and I ordered on 5th. I reached out less than 18 hrs after I ordered it and they said NO REFUNDS. Why didn't they tell me there is a shipping delay B4 they charged my card? That's not good when people travel. Not off to a good start here. Let's hope it improves? I will update once recd.
Nutella Pancakes
Recommended by a friend which gave me confidence and was not disappointed. May seem too good to be true but completely legit you will not be ripped off. Generous with free samples on first time orders (even gave me extra then what I asked for.) Range of stuff top tier vs comparable sites. WhatsApp support was thoroughly helpful, friendly and fast. The team have a good vibe and treat customers as individuals, looking after them for loyalty. Top of my list :)
David Elliott
The service we received from Butlers was 5* from start to finish. Sofia was very prompt to respond to my enquiry and confirmation was sent by email and text. Amendments to the booking were dealt with efficiently and without hassle. On the day of our journeys the driver was on time, polite and friendly, and the minibus was clean and in very good condition. I would not hesitate to recommend Butlers and we will definitely use again
Benn Hann
Paíd £2.99 for “immediate despatch” with 2-5 days for delivery. Goods arrived 13 days later, after I left on a 3 wk holiday. I returned home. Shoes didn’t fit, so I tried to return them, they refused to honour their 14 day return policy, even though they delivered late, and when I was out the country. I contacted them a few days late. The shoes don’t fit, so I still have my consumer rights. They are ignoring my last email.
Lorenzo Pacitti
Excellent service by Daniel at Direct Fitness Gear. Daniel was very responsive and answered all of my queries promptly, and gave me updates along the way. Daniel managed purchase to delivery and Nav and the team from Dynamo fitness took over to finish the installation quickly and efficiently. Product works very well and I think excellent value for money.
Ana Dominguez
