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Recent reviews

Joe Todaro

Joe Todaro

Rated 1 out of 5 stars

‘Disorganized Service Ruined an Otherwise Promising Meal’ Yesterday, May 26, 2026, between 3:00 and 4:00 PM, my wife and I visited the Texas Roadhouse at 186 Hanes Mall Circle in Winston-Salem for the second time this year. We are longtime retirees who relocated from New York four years ago to be closer to our grandchildren, and we had hoped for a pleasant and relaxing afternoon out. My wife ordered the crispy salmon, which was cooked beautifully-perfectly crisp on the outside and tender inside-and served with rice and vegetables. She thoroughly enjoyed her meal, and it arrived promptly and all at once. Unfortunately, my experience was quite the opposite. I ordered my usual 20 oz bone-in ribeye, along with mashed potatoes (with sour cream on the side) and broccoli. While the steak itself was flavorful and well-prepared, the rest of the meal service was frustratingly disorganized. Instead of being served together, my food arrived in stages over roughly 15 minutes. First came the steak, then several min later the broccoli-which was undercooked to the point of being difficult to eat-and finally the mashed potatoes, topped with an unappetizingly cold spoonful of sour cream. This staggered delivery significantly diminished the overall dining experience. A meal like this should be served cohesively so it can be enjoyed as intended, not pieced together over time. Our server, Brittany (Table No: 335), appeared pleasant but inexperienced, and the service reflected a lack of coordination and attention to detail. While I still left a $15 tip out of courtesy, I regret doing so given the quality of service we received. To make matters more uncomfortable, our visit ended on an awkward note when my wife-who rarely drinks-attempted to take her unfinished mango margarita to go, which led to an embarrassing situation. Overall, while the food showed some promise, the service issues were significant enough that I do not plan to return to this location. In the future, we will be taking our business elsewhere.