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Recent reviews

Ghost Rentals

Ghost Rentals

Rated 1 out of 5 stars

EXTREMELY DISAPPOINTING EXPERIENCE — BUYERS PLEASE BE CAREFUL I would strongly advise anyone considering ordering from TurboDiesel.cc to be extremely cautious based on our experience. We contacted them to purchase a turbocharger for our Land Rover Defender — **Turbocharger Part No. 18559700029**. Initially, everything seemed professional. For the first 3–4 days, they were extremely responsive and helpful, promptly answering our messages and emails and sending us an invoice. We placed the order on **25 August 2026** and, after receiving their invoice, made the **FULL ADVANCE PAYMENT the very next day** in good faith. Their last communication with us was on **1 September**, when they told us that the item was **on its way** and that they would share the tracking number with us. Since then — COMPLETE SILENCE. We have been trying to contact them **EVERY SINGLE DAY** asking for a simple update or tracking number. They are not answering our calls, not responding to our emails, and not replying to our messages. What makes this particularly frustrating is that they were perfectly responsive before and immediately after taking our money. Yet once we asked for proof that the supposedly dispatched item was actually shipped, communication stopped. Our Land Rover Defender has now been sitting in the garage for **more than two weeks waiting for this part**, causing us significant inconvenience and delay. At this stage, given the complete lack of communication, we are genuinely concerned about whether we will receive either the turbocharger or our money back. Until TurboDiesel.cc provides the promised tracking information, delivers the part, or refunds our payment, **I CANNOT RECOMMEND THIS COMPANY TO ANYONE.** Please be extremely careful before sending them advance payment. Our experience has raised serious concerns, and we sincerely hope this gets resolved immediately. **TurboDiesel.cc — we have paid you in full. Either provide the tracking details and deliver the part you promised, or refund our money. Ignoring a paying customer is completely unacceptable.**

Fakher Eddin Khashman

Fakher Eddin Khashman

Rated 1 out of 5 stars

Paid €178 for “Flexibility” but cannot change the booking! I paid €178 extra specifically for the “Flexible” option for a booking for three passengers. On top of that, I was charged another €133.26 for “Agenturleistungen und Gebühren”, which in my experience only became apparent at the final checkout stage when we were about to complete the payment. After paying all these additional charges, I expected at the very least to be able to manage and change my booking easily. Instead, when I go to Manage Trip → Change Flight, the option is disabled and I receive the message: “Changes are not possible because this booking includes a return flight. Please contact us via chat.” So what exactly did I pay €178 for flexibility for? And the chat experience made it even worse. I contacted support as instructed, and it took around 10 minutes just for the agent/chat system to tell me the details of my own trip — information I already knew — only to then ask me again: “How can I help you?” This is incredibly frustrating. I had already contacted the chat specifically because your website told me I could not change the flight online. The base flight price was €619.37, but after baggage, seats, flexibility and agency fees, the total became €1,224.99. After paying that amount, customers should not have to waste their time in a slow chat just to access a service they already paid extra for. If a “Flexible” booking cannot actually be changed directly online and requires lengthy contact with customer service, this should be clearly disclosed before the customer pays €178 for the option. The combination of high additional fees, lack of transparency, disabled online changes and extremely inefficient customer support makes the entire experience unacceptable. I would strongly advise other customers to carefully check what “Flexible” actually means and review every additional fee before completing a booking.