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Recent reviews

Andrew

Andrew

Rated 1 out of 5 stars

I've ordered from Factor for years out of necessity. Today, I've had enough to finally cancel, and will share my experience. If I can deter even a few people from supporting this awful company, I will be happy. Selling meals and things that people consume is not something that anybody should be careless about, when something as small as gas station sushi can ruin someone's life. Factor has consistently and unapologetically broken this trust on multiple occasions, in multiple ways. To make things worse, when you ask them to resolve the issue, their response is to try to hook you on extended discounts to keep milking more money out of you. They genuinely do not care about your health or wellbeing, just your money. Starting with health issues. Since switching to a 3rd party courier service in my area, they cannot guarantee any arrival times. They say that you should allow the box 2 days in transit before the meals go bad, but I would consistently get the box on the third day (one day for the box to get to the courier, 2 days for it to be delivered to me). Calling Factor support, it became apparent that they hand it off to the courier and literally do not care what happens afterwards. I became sick multiple times, and nowadays I throw entire meals out at the smallest odd smell/sight/liquid to be safe. The deliveries themselves are also consistently damaged. The packaging they use has been damaged and leaking more than twice in the past 3 months. The ice packs that they use have also been leaking or are entirely melted. Every single time this happens, I leave feedback for them to switch courier services or switch packaging, and none of it is acknowledged. Every single time this happens, I cannot get a refund, only credit/discounts that apply over the next TEN boxes. This is only a hint of how scummy their business model must be. When they give me damaged food that is inedible, their response is to literally offer me discounts spread over the next 3 months, instead of a full refund, like any other normal company. (A good company would probably give you both lmfao). The meals are mass produced and probably cost them a fraction of what they charge (15$??). Do you think they can really afford to give new customers 50% off so consistently, when their service is so poor and retention is probably terrible? Getting what you want from customer service is also a massive pain. They can barely understand English, and repeat lines from a script over and over again. I had to ask 6 times to cancel my subscription before the agent would finally stop talking about discounts. I'm not an idiot. I'm still spending money when I use this "discount," and the next box will probably be damaged as well. The meals themselves are on average 3/10. Like many others here have mentioned, the food is poor. I thought it should at least be edible, but I guess Factor doesn't agree. I've been a paying customer for years. Factor doesn't have the decency to give me a refund on damaged goods, and instead continues to try to take advantage of me by offering scummy discounts designed to keep me paying for the "service". When I ordered an AC unit from Amazon that didn't fit my window, they gave me the full refund + told me to keep the unit, when it was 100% my fault. This is how you treat your loyal customers. I've been treated like dirt. I should've cancelled my subscription a long time ago. Don't make the same mistake I did.