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Recent reviews

Samuel Lack

Samuel Lack

Rated 1 out of 5 stars

Extremely Frustrating Experience. Avoid Northwestern Mutual. I cannot express how disappointed and frustrated I am with Northwestern Mutual and its complete lack of accountability and customer service. Back in April 2026, my wife and I went through multiple rounds of phone calls and emails attempting to cancel ALL of our insurance policies. After repeated frustrations with our local representatives, Jessica Hogue and Lissette Venable, I ultimately contacted Northwestern Mutual’s corporate home office directly. I explicitly stated that we no longer wished to maintain any policies or do business with Northwestern Mutual in any capacity. I was assured everything had been canceled. Fast forward six months, and we received a letter outlining amendments and premium increases to my wife’s disability insurance policy. After reaching out yet again, Northwestern Mutual confirmed in writing that the policy was STILL ACTIVE. This is absolutely unacceptable. We spent considerable time resolving this exact issue back in April, only to discover six months later that our cancellation instructions were never fully carried out. We’re now left trying to determine whether we’ve continued paying premiums for a policy we explicitly requested to cancel. The lack of communication, accountability, and follow-through has been astonishing. Rather than taking ownership and immediately resolving the issue, we’ve been left waiting for their corporate office to investigate yet another mistake. I have completely lost confidence in Northwestern Mutual. No customer should have to spend this much time and energy simply trying to cancel an insurance policy. I would strongly caution anyone considering Northwestern Mutual. If they cannot properly handle something as straightforward as canceling an insurance policy, I would seriously question trusting them with more important financial matters.