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Recent reviews

Jordan Rosen

Jordan Rosen

Rated 1 out of 5 stars

Misleading money-back guarantee and questionable success rate I paid Off The Record $110 to fight a Florida speeding ticket, largely because of their advertised money-back guarantee and claimed 97–98% success rate. Before hiring them, I was already eligible to pay my ticket (a $399 fine), complete a standard 4-hour traffic-school course (which costs about $5 to enroll), receive withheld adjudication, and get zero points on my driving record. After their attorney handled my case, I still owed $399 in court costs (same cost as the ticket), received zero points and withheld adjudication, and was required to complete an 8-hour court-ordered traffic-school course , which is more expensive ($50 minimum to enroll) and time-consuming than the standard option. The only identifiable benefit was preserving one future elective traffic-school opportunity. However, I had used only one election and had 7/8 remaining, so this offered little practical value to me. Off The Record's guarantee describes a successful outcome as obtaining a better result. I requested a refund because I received no improvement to my fine or driving record, and the attorney's outcome actually left me with a more expensive and time-consuming traffic-school requirement. Customer support repeatedly denied my request. I escalated to their operations manager, who stated that I had reached the highest level of escalation and that their decision would not change. They did not substantively address my cost comparisons or explain how my outcome constituted an improvement over my original options. What concerns me most is their advertised 97–98% success rate. Off The Record considers my case a success despite the fact that I could have obtained essentially the same driving-record outcome independently, at a lower cost. If cases like mine are counted as wins, I seriously question how meaningful that advertised success rate is. It may reflect the percentage of cases achieving outcomes that Off The Record defines as favorable, rather than the percentage in which hiring an attorney actually improved the client's circumstances. I would be interested to know what their success rate would be if only cases with a demonstrable improvement over the client's preexisting options were counted. Based on my experience, I cannot recommend this service. Before paying Off The Record, I strongly encourage others to research what options are already available to them, compare the potential costs, and carefully examine how the company defines a successful outcome under its money-back guarantee.