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Recent reviews

Elyse Josephs

Elyse Josephs

Rated 1 out of 5 stars

One of the most stressful and disappointing travel experiences I’ve ever had—never again I’m a seasoned traveler, so I contacted Exoticca for a last-minute trip to Chile, with Easter Island as the main highlight. Unfortunately, the experience was deeply disappointing from the beginning, and became more and more stressful as the vacation unfolded. During my initial call, the sales representative could not answer my questions clearly or honestly. I called back and spoke with someone named Tako, who seemed more knowledgeable. However, important details about the itinerary and trip arrangements were either glossed over or misrepresented. I specifically asked whether this was a group tour because I was traveling alone and wanted to be part of a group. Tako could not tell me the average or expected group size. I later discovered why: this was not a group tour at all. It was essentially an independent itinerary consisting of prebooked hotels, flights, transfers, and a few scheduled excursions. Once I arrived in Santiago, I was completely on my own—there was no group, tour leader, or guide accompanying me. The itinerary was also unclear and included several destinations I had not expected. I was told to pack for a wide range of weather conditions, and I even paid extra to upgrade to a four-star hotel. I was also offered two complimentary excursions as part of a discount. Unfortunately, the hotel in San Pedro de Atacama was, in my opinion, closer to a three-star property, and there was an argument over whether the promised “free” tour would actually be honored. I also experienced serious communication and support problems. I had difficulty arranging tickets for the Easter Island national parks, and contacting Exoticca by text was a tedious and ineffective process. I repeatedly had to complete identification forms, yet still received little or no assistance. The worst incident occurred when my flight back from San Pedro to Santiago was canceled. There was no tour leader, no group, and no reliable emergency support. I could not reach Exoticca, and the local agency eventually told me they could not help and could not get hold of anyone at Exoticca either. I was left to deal with the situation alone. Throughout the trip, I felt stressed by the constant flights, confusing arrangements, lack of support, and unexpected destination details. The experience was not what I understood I was purchasing, and the service did not justify the price. If you are expecting an organized group tour with a guide and dependable assistance, make sure you carefully verify exactly what is included before booking. Based on my experience, Exoticca was overpriced, poorly communicated, and unreliable when problems arose. I got no relief from stress during this “vacation” In fact, I was considerably more stressed out during this trip than I had been before I stepped on the plane Needless to say, with an experience of stress that was induced by the lack of service and concern by this company who is only interested in making as much money as possible, and offering little to their clients as possible. HORRIBLE EXPERIENCE! I would not book with Exoticca again.