EQ Bank Reverse Mortgages Reviews 

Crappy bank wouldn’t recommend

Steve was just fantastic. He was with me every step of the way.

Steve is the best, I would recommend to anyone he is very very good. Keep me updated on everything. Tell's me what to do and who's coming do what. Steve He's top notch.
Thanks very much
Paulette Stewart

Stephanie was very helpful guiding me through the reverse mortgage process.

We are very impressed how Equitable Bank handled our business,answered all of our questions and made the whole process smoothly and promply. We really enjoyed working with Glenda Neill. She helped us in going through the whole process without any glitches. Thank you Glenda.

I had an appointment for a representative to call me, which was confirmed by email from EQ bank. When no one had called 15 minutes after the agreed time I called customer service and they put me on hold while they checked and when they returned they said that the representative was tied up on another call but would call me back shortly. I waited one hour and nothing happened and I never received an explanation. Left a bad feeling abut their customer service representatives.

I found it a little confusing learning about reverse mortgages. Glenda Neill was very helpful explaining the policies and procedures I would highly recommend her and this company.

Top Class Professional & Courteous.

Easy to setup an account and no issues using them.

I dealt with Glenda who was very professional, thoughtful and made sure I understood everything that was happening. Thank you Glenda!!

A huge decision, back & forth, to step into a Reverse Mortgage with Equitable Bank made all the easier with Mitch & Charlene who guided me along the way. Calls were always returned in quick time & I never felt rushed wading through the endless paperwork required.
I have no hesitation in saying this has been the right decision to work with Charlene at Equitable Bank.

Excellent customer service !! They follow you from the start and answers all questions very professional

It was a very positive experience working with Stephanie. Both my son’s and my research pointed to Stephanie, and I’m very pleased that it did.

Right from the start, it was easy to work with Stephanie, and she was very timely and professional in answering our questions and getting back to us.

Much appreciated was the fact that the whole process was handled without delay. I would not hesitate to recommend Stephanie and Equitable to others.

Stephanie Caero was very professional, knowledgeable, efficient and friendly during the whole process. All our questions were answered and everything went fairly smoothly although the process took longer than expected but only due to my previous bank. EQ Bank is great.

Addsi bank E Adisabeba

The entire process was efficient. The explanations were straightforward and complete and easy to understand.
My representative Charlene Moore was exceedingly friendly and helpful as well as knowledgeable. I will not hesitate to tell anyone interested in a reverse mortgage that they must deal with Equitable Bank .

Overall a positive experience: the staff is knowledgeable and helpful, especially when handling more complex cases like mortgages or reverse mortgages. The process is generally smooth and professional. There can be occasional issues with communication or support in more complicated situations, but overall the bank feels reliable and well-managed.

My first inquiry to EQbank was very positive, which made me very confident that I had made a good decision. The representative Steve was very helpful and responded to enquiries quickly. The process was handled quickly, and lots of information was provided. I encourage everyone to take the time and review the documentation very carefully.

When going through a crisis, there's no humanity. Only threats.