EQ Bank Reverse MortgagesReviews 

My first experience with equitable bank went very well even though I was very nervous going into it but I had no other choice after my bank of many years turned me down. So I want to say thank you and to the very polite Glenda who walked me through it and also did all the follow up. Praying that everything will work out fine in the years ahead. Thank you.

Most notably. continuously gained respect for the professionalism demonstrated from start to finish. Everything was well documented, communicated and executed efficiently. Very fortunate we found Equitable Bank Reverse Mortgage Lending and Agnes.

Thanks to Genda, overall the process worked quite smoothly. The only negative comment I would have is that the amount of paperwork should be reduced. Our lawyer says it is a lot more than other reverse mortgage companies require. It would have taken days to read and understand it all, if we had the time to attempt to do so.

It can be scary when you reach your retirement age and you still have a mortgage to pay and with the interests rates now. Then comes Bloom with a way to not having to make mortgage payment. At first I thought this is too good to be true it must be a scam but it is not. It is just a different type of lender. It really didn't take that long to go through the process. If paying down your mortgage is stopping you from retirement talk with the people at Bloom.

I have Auto-deposit set up on all my accounts. An E-transfer was sent. He showed me it was sent, then EQ Bank returned the money to him. This exact same thing happened two weeks ago costing me $280. They blamed Interac, passing the buck and refusing to refund my loss.
I pointed out what I believed to be common sense that, if Interac is to blame, EQ Bank, who I deal with, should refund my money, then go after Interac for the issue. I don't deal with Interac, they're not my partner. I deal with EQ Bank.
If I can't pay a loan shark, he doesn't care if it's because someone else ripped me off. It's my knees that get broken, not whoever the guy is down the line who didn't pay me.
I've had a TD Bank account for over 11 years. Once, for half a day, e-transfers stopped working. I've never had any of rest of the numerous issues I've had with EQ Bank. EQ is great when it works, but EQ Bank fails often. EQ Bank is barely acceptable as a secondary bank. Never depend on EQ Bank as your primary bank. There are just too many problems.
Update: Even though the email I received from EQ Bank states "We," meaning EQ Bank, were unable to deposit the E-transfer from... They are now pretending the other bank cancelled it.
When an e-transfer is sent to someone with Autodeposit, it clearly states "this e-transfer cannot be cancelled once sent," and the guy showed me it was sent, EQ Bank is now lying because not paying me back makes no sense if they admit the fault is with them, and it clearly is.
- Side note: Today, once again, E-transfers cannot be performed using EQ bank. It's one issue after another with them. You NEED to keep an account at a REAL bank to get you through the numerous occasions where EQ Bank fails.

Patricia and Olivia were exceptional! From the submission stage to instructing the file, communication was top notch, underwriting practices were exceptional and the ease of usage of the portal was also a bonus.
Patty read my comments, touched base with me and issued a commitment in less than 48 hours on a file which required a few exceptions.
I do enjoy working with Equitable Bank as the support you receive from BDM to underwriter to mortgage officer is the best in the industry.

Our representative Agnes Letkeman was excellent. The process was somewhat slower as we progressed, but we found Equitable and Agnes Letkeman good to deal with.

It was a gear experience dealing with Glenn from the beginning of our discussions/ Intro then the detailed guided process.
Thank you Glenn for being so kind and patient in answering our various queries and clarifying them for our better understanding. Highly appreciate it and Thank you !

Glenda Neill provided a 5 Star Customer Experience! As a World Traveller and not always at my Principal Residence, Glenda ensured that we stayed on top of things and met all the support documents along the way. Yes, I am completely satisfied with the overall experience. Glenda is truly at the top of her profession!

It was such a pleasure working with Glenda Neil, she guided me through the whole process of obtaining my reverse mortgage. She was always available to assist me throughout the whole process . She Made the whole experience a lot easier for me. I do appreciate that she took the time to answer my questions in a respectful and timely manner . She made the whole process a positive experience for me. Thank you ever so much.

I can echo all the positive comments in these reviews about Glenda. We came to her with some understanding of Reverse Mortgages but a lot of doubts and questions. Her explanations clarified everything. She was available anytime we needed her and she saw the process through to our satisfaction. Bonus - she is very pleasant and friendly to deal with.

Very professional team for a financial product (reverse mortgage) relatively new in Montreal that few other banks offer. Equitable bank assigned one agent (J B) that guided me through out the process answering my many concerns in a very timely and friendly way,

Jason was quick to respond to our initial inquiry, and was thoroughly familiar with all Equitable Bank products and features. Once we decided to go forward, he went out of his way to liaise with the underwriters to quickly put together a package which fulfilled all of our needs, and addressed all of our concerns. Many thanks to Jason and his team!

Offer solid variety of mortgage products, including loans for people with poor credit

Equitable Bank is the most dishonest criminal bank to deal with. My Father was with them for over 8 years and ended up in the Hospital do to being sick. He was up to date on his Mortgage payments with them but because he missed a couple payments on his HELOC (Home Equity Line of Credit) they called in the HELOC to be paid. It wouldn't have been such a bad thing to do, but they also tried to charge my Father a couple additional fees on top of the HELOC that were not warranted. These very same fees where not being requested when they informed my Father that they where going to foreclose on his house, because they are not reasonable to begin with. EQ Bank paints itself as a company that cares about Seniors and is a Bank that gives back to the community. But all they are is nothing more then a bunch of thugs that will try and steal as much money as they can from you given a chance

The experience working with EQ Bank for a Reverse Mortgage was excellent! I had great communication, service and support from my underwriter, Max and my BDM, Shan. All questions were answered promptly and with detail. I was able to get them on the phone any time I needed to talk through details, which is a big help. The file funded on time and the team at EQ Bank was able to assist with a funding date that was sooner than I anticipated. Clients are very happy!

We found the experience to be simple and straight forward. We would like to thank Glenda for guiding us through each step in a very professional way.
We would recommend Equitable Bank to anyone who
wants a reverse mortgage

Lynn & Marty

Equitable Bank's customer representative, Glenda Niel inspired trust and confidence by answering all questions frankly and succinctly. The process went very smoothly, as if all the work was done behind the scenes. There were no stressful issues as I've experienced the past, e.g. the credit bureau Equifax had me in twice, with my birthday out by a day on one of them, so it became a stressful issue trying to get them to merge these files, taking about 4 weeks and numerous phone calls, and the bank wouldn't commit until this was done successfuly and it was left entirely to me to brow-beat Equifax into recognizing both records were for one and the same person - me - the bank didn't help at all and this caused me to miss a repayment on a second mortgage with consequent penalties. Nothing like that happended, it just went through smoothly and on the promised schedule. Well done!

Glenda Neill Customer Engagement Specialist was excellent Knowledgeable, available and efficient she rates a 5.
The Bank can do better in providing better estimates with reference to costs of house evaluation and cost of mortgage agreement preparation.

The experience of our Reverse Mortgage was a very positive one, from the first contact from our consultant Glenda Neill.
She explained everything very clearly and she guided us step by step.
Glenda was always available and she responded to our concerns in a clear and simple conversation.
We are very satisfied and we will refer the same to our friends.
Thank you for the experience.