EQ Bank Reverse Mortgages Reviews 147

Service Excellence – Equitable Bank
The process of obtaining funding from Banks is normally a harassing journey.
However, from my first contact with Stephanie Careo, applying for Equitable Bank’s Reverse Mortgage to funding Stephanie managed to make me feel that I was the only person she helping.
At this time my wife of 51 years was slipping away due to the ravage of pancreatic cancer.
Thank Stephanie for making the process so smooth.
Louis Meyer

From beginning to end my CES Stephanie Caero was very helpful, patient and professional, always answering all my questions promptly and thoroughly. She made what could have been a difficult time easy and I always felt respected as she guided my way through unchartered territory. I am happy overall with using Equitable Bank

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GLENDA gave
excellent and professional customer service and guided me through the process smoothly and answered all
My questions in a timely and easy to understand manner.
Very knowledgeable and easy to
Converse with.

Great Bank, perfect for me and my needs

Stephanie is exceptional all throughout the application. She knowlegeable and very patience in dealing some challenges that we encounter during the application process.

BEST BANK FOR ME!!

EQ Bank and Stephanie Caero were fantastic to work with, Stephanie answered all my questions promptly and everything was done quickly and with the utmost professionalism. I would 100% recommend this company and Stephanie Caero!!!

Review: After three years of responsible business with Equitable Bank’s reverse mortgage team, I was appalled by their recent conduct. They pressured and intimidated my guarantor—who had supported me throughout the process—causing her to withdraw from signing the renewal agreement. This was not just unethical, it was strategic: Equitable Bank used this tactic to justify raising my mortgage rate from 3.8% to 9%, nearly tripling my monthly payment from $3,461 to $5,363.29.

This is not customer service—it’s exploitation. Their actions reflect greed, dishonesty, and a complete disregard for the well-being of their clients. I strongly advise others to think twice before trusting this institution with their financial future.

We initially had a rough start with an advisor who didn't seem to care much. However, we then transferred to Stephanie, and she really helped us immensely throughout the process. There were many uphill battles, but she handled everything like a true professional—even when she was on vacation! We truly appreciate her help; we couldn't have done it without her. Just make sure your lawyer has your paperwork in order, or you'll end up waiting forever. done it without her help, just make sure your lawyer has your paperwork in order or you'll be waiting for ever

just advice...
With a regular mortgage, you borrow a lump sum of money and make monthly payments to your lender to pay it back. Part of your payment goes towards the principal (the amount you borrowed) and part goes to paying the interest. Your equity grows, and the balance of what you owe goes down over time.

With a reverse mortgage, you borrow money from the lender, based on the amount of equity you have in your home. The lender may send you the funds from the reverse mortgage in one lump sum payment, a series of monthly payments, or some combination of those. But no matter how the money gets distributed to you, the lender adds interest each month to the balance you owe (the principal). That means your balance goes up over time, increasing the amount you have to pay, and you have less and less equity in your home.

Working with Stephanie Caero was a pleasure from beginning to end. I knew that she came with long experience, and Stephanie lived up to that expectation. My application had some complexities, but she handled them with confidence. She answered my questions immediately, kept me posted, was friendly, accessible, professional and always on top of things. Knows her stuff front and back. Stephanie is way above the norm, in my own long experience. I enthusiastically recommend Stephanie.

She is very professional and pleasant to talk to. Very knowledgeable in answering questions about reverse mortgage. Always prompt in replying to emails and phone calls. We appreciate very much her assistance and guidance from start to finish of our mortgage application. Now, we surely can relax.

Stephanie is professional, answered all our questions, was easy to contact, and kept us updated throughout the application process. Overall very good experience, thank you Stephanie!

Glenda was very helpful to me. She was very pleasant in dealing with me and I felt comfortable to do the mortgage with her.

Glenda made this experience easy and stress free. She was prompt in her replies and guided us through the process. We will highly recommend Equitable to friends.
The hard part is getting this review sent off as the system won’t accept my email

I worked with Glenda at Equitable Bank was has an awesome experience! She is awesome and handled my case really well.

Working with Glenda at EB was a great experience. Very patient, kind, and pleasant. When a few glitches came up and took time to resolve, she handled them very skilfully and professionally, always keeping me informed along the way.

I would like to thank Glenda for her assistance in processing my reverse mortgae. I am a retired mortgage broker and as such familiar with the product. Glenda ensured the process went smoothly up to the underwriting. I would suggest that you advertise that this product is also available to purchase a home, something I had to confirm before starting the process. My only other concern is that there was further documentation requested from my lawyer by your underwriters after he was told the file was complete.

Dealing with Glenda Neill was an absolute pleasure! She took the time to explain how reverse mortgage works AND even if I thought I had a silly question she answered it for me. From the very start she was friendly, professional and knows her stuff. I would recommend her to anyone wanting a reverse mortgage.