Ableworld - Crewe Reviews 

I would like to thank everyone for their support, we needed a riser recliner for my mum who is housebound with mobility issues, the staff in the Crewe store using my mums measurements helped us to source the best chair options, the team at Head office organised a delivery demo of two chairs to be done at our convenience, the drivers who brought them were so helpful and patient with mum and they gave us great guidance to help us make the right choice. From ordering to arrival the leadtime was amazing and the Deliveries team organised a next day delivery to my parents, mum is extremely pleased with her purchase of the Wrenbury Ultra Riser Recliner and she is now sitting comfortably. Thank you to everyone at Ableworld who helped make this whole process a happy experience

Visited Ableworld Crewe yesterday afternoon. My Dad was looking for his first mobility scooter after having given up driving after over 70 yrs. We had a good look around and were approached by Amy. She was very friendly and super helpful. After a few demos and trials it was pretty clear Dad was ready to get one. The staff went above and beyond expectations. Explaining everything we needed to know about the scooter and more. Needless to say Dad was very impressed with the service as came away with his first mobility scooter. We even had it delivered to the door almost immediately thanks to the delivery guys Alex &Allison who were in store at the time and again super helpful!
Big shout out to all the team including Jonathan (think that was his name) who were all very helpful and considerate to our needs. We would highly recommend you, and Thank you so much 😊 John & Mandy

Made 3 visits to Ableworld Crewe whilst trying to decide on mobility scooter. Dealt with both Jonathon and Nigel who were so helpful and answered all questions, they were courteous every time and never pressured me to buy. I was glad the last time I went to actually buy a scooter they were both in store. Both a credit to the company.

Ableworld mobility at the Crewe store
I need to highlight and thank their knowledgeable staff, and helpfulness in addressing individual needs and concerns. Their team's efficiency and commitment to providing ongoing support and crystal clear communication, in particular their store manager,(Jonathan) for his patients and his willingness to go that extra mile to assist my custom,
I am now the proud owner of their new model mobility scooter, Apollo Life,
Their clear and concise information about their mobility scooters, maintenance, safety, technologies, allowing there customers to make the right decision based on their needs and life style;
I write this review with my pleasure and honesty
Mr s.shaw - Newcastle under lyme

I wish to wholeheartedly praise Ableworld's Crewe store for their high level of after-sales service that I experienced recently. A minor problem with my 'A Fold Walker' was taken on by Johnathon with such enthusiasm to give a level of service rarely seen today. He showed commitment in acquiring the part required, practiced his own skill to fit it and finally to resolve the problem for me. I was very impressed.

5 star, been in today to look at scooters for my mother, dealt with Nigel and he was great from start to finished. Went away buying a scooter well recommended.

Spoke to a member of staff about a mobility scooter he was so so helpful full of experience and know how took one for a test drive and ended up buying it my experience was wonderful couldn't be happier and would recommend the crewe branch in mill st to anybody they are a happy and knowledgeable bunch would gladly use them again .

We recently visited Ableworld Crewe. We were advised in a knowledgeable and friendly way by Jonathan. He gave great advice and options and as our need was quite urgent he and his colleague Nigel arranged speedy delivery of some much needed equipment. They also undertook to deliver it at very short notice. Outstanding service from start to finish

The most disorganised company I've dealt with. The Terms and Conditions they try to wriggle out of the legalization to protect customers .
Was sold a product that was not as described!.
A mobility scooter that top speed was 4mph. Sadly that's untrue . A quick circle round your car park with a member of staff using Google maps to test the speed is a joke.
As the scooter on a daily journey for example into town gives a truer picture of the actual speed not a Google maps!.
Was told by customer service that I could take it back to store and they'd exchange it for a more expensive model and pay the difference (since been denied).
Also told I've got to make sure I'm at least two scooter lengths while out on it as that's the "stopping distance" . God help anyone who stops in front of me or emerges to cross my path while out on a journey round town.

I'm now told you don't resell scooters which is NOT what your masse of paperwork says or your website.
Your paperwork online says clearly "if the items resellable".

Big THANKYOU to Nigel at Ableworld Crewe today.We went in this morning to look at and try out some mobility scooters for myself.I have never used one before,and Nigel explained everything to us and was able to answer all our questions.Nothing was too much trouble at all and his customer service was excellent.My husband went back this afternoon to purchase the scooter I decided on.Thankyou so much for a pleasant experience and making me feel relaxed when I was a little nervous to start with.Would definitely recommend ☺️

To Ableworld, Crewe
What a wonderful surprise it was to win the cost of my purchase back (my bed). It will make my new bed even more relaxing!
With many thanks
Margaret.

Initial purchase went very well and my mother and father were pleased with their new stairlift. Installation was great, no mess at all. We took out the extended warranty that includes an annual service. It is now just my mother at home and she has Alzheimer’s so we have to travel over 50 miles to be with her for appointments (and always say this when arranging service calls). The after sales is not brilliant though, they never call you to book a service, you have to call them, the last two years (first two years of warranty extension) they have tried to re-arrange service on the actual day causing cost to us having to travel to be with my mother. Once can be forgiven, there are always emergencies, however, it seems to be a habit and has a knock on effect with other arrangements made. We go to all the trouble of explaining about my mother when booking the appointment and they deny they knew, I have asked them to review their call recordings and keep proper notes on their system. They just want to carry out service calls at their convenience - no wonder they get so many emergency breakdowns as it’s so hard to organise a service.

What a very pleasing and pleasant experience, we spent nearly 2 hours with Nige, so courteous, polite, knowledgeable and patient. He showed us the range of foldable mobility scooters, explained the differences, allowed us to try out the ones fancied. Suggested we spent some time thinking over our options - very little thought needed we had decided on the best choice for our needs and we bought it.

This afternoon my husband and I visited the Crewe able world
We were greeted straightaway by a lovely lady called Karen
We had an issue with the leg of my mums wheelchair which she sorted out
The main reason was I need a mobility scooter for myself
She showed us a couple but we found the right one for my needs
She explained fully how to use it and how it folds up and back down
The service Karen gave was excellent and I’m more than happy with what I’ve purchased for my needs
So a very big Thankyou Karen you were wonderful xx

My Journey with AbleWorld began in 2020 when I was Looking for a Active Wheelchair, I live in Southampton and I drove up to Crewe because of the positive reviews and seeing they had the chair I was interested in. From the sales to aftercare, I’ve had nothing but kindness and service has been fantastic. When I looked at the chair Louise was so helpful she listened to my needs gave me advise and between us the end product was way above what I expect.Lou and I spoke over the phone a fair bit and I never had to wait long for a call back. Iv had dealings with sale's the team in the head office and I’ve dealt with the work shop team,I can’t thank them enough I really can’t they’ve gone the extra mile to help. If your looking for a new wheelchair or anything else and you want honest advice, people who know there products with the best aftercare then I can’t recommend AbleWorld in Crewe enough. Thank you Lou, Don, Richard Paul and anyone else behind the scenes you’ve all made a huge difference, more than you know. I highly recommend.

A stairlift was removed as the user was deceased. We were told there would be a buy back fee of £125.
The person who removed the stairlift confirmed this as did a lady on the phone a few days later. However the amount paid was £100. When i phoned to ask why i was told that the person who took it out said there was a mark on it. I was there when he took it out and he said nothing. I phoned Ableworld on the Crewe number we had used for all dealings and a lady said she would ring back in 2 hours, 3 days later i am still waiting.
Very poor afterservice so be aware if thinking of using them

I attended crewe ableworld to purchase a boot scooter. The staff were very pleasant and helpful. I explained my needs and they helped me select the right scooter and take it for a test run. They also showed me how to assemble/disassemble the scooter. Throughout, the visit was informative and pleasant.

I have just dropped off a jiffy M4 manual fold scooter which was purchased on the 4th of December for £1299. I’ve just been into the Crewe store to return said scooter of which I am aware is over the two weeks, but the battery is not holding charge as advertised therefore I am protected under warranty for 28days. We have only been round our local towns which wouldn’t even amount to 2 miles on a full charge and it quickly drops to the red giving my husband anxiety as he is unable to walk long distances. Due to this he and myself have lost all faith and trust in the scooter moving forward, It is not fit for purpose.

As soon as Crewe staff saw me come in with a scooter I have to say they were extremely abrasive, rude and unhelpful stating all they can do is send it off to an engineer. I’m not happy with this because I don’t want it back as it’s not fit for purpose. I’ve got a husband that could get stranded and he’s unable to walk if the battery runs out on me, your website says you will take a return up to 28 days if still under warranty.

Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described

The Act also states that if there is a problem with a product or service within 30 days of purchase, you can ask for a full refund.

It also clearly states how it is illegal to display any signage which was shown to us both stating refunds or returns were not accepted, quite proudly by your staff, at the Crewe Store.

The whole experience, from start to finish went as smoothly as anyone could ask for. The staff were fantastic and extremely well informed and made us feel both welcome and valued. Thanks Karen.

Been served by Jake B from Crewe branch & was so helpful & calming under a stressful circumstance! Highly reccomend him! Thank you.