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Ableworld - Hanley Reviews 

109
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TrustScore 4.5 out of 5

4.7

430 Leek Road, Hanley, ST1 3HU Stoke-on-Trent, Staffordshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The man that showed us all the beds ,chairs ,mobility scooters to day was brilliant took his time with my 81 year old dad ,gave loads of different options ,very patient with me dad ,didn't feel rushed... See more

Company replied

Rated 5 out of 5 stars

Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more

Company replied

Rated 5 out of 5 stars

Looking for a bath board, l had a choice of 3. Assistant was helpful enabling me to make my choice. Also the price was reasonable. I would definitely use Able world again if l needed anything to help... See more

Company replied

Rated 5 out of 5 stars

Impressed from start to finish. Staff in the Hanley shop were very friendly, helpful and knowledgeable. Surveyor/ fitter worked tirelessly to overcome a problem with the surface of the stairs and he... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. also in
  3. Disability Equipment Supplier
  4. Hospital Equipment and Supplies Store
  5. Wheelchair Store

About Ableworld - Hanley

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 430 Leek Road, Hanley, ST1 3HU, Stoke-on-Trent, Staffordshire, United Kingdom

  • 01782 205901

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.7

All reviews

(109)

769 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly & helpful sales people

Very friendly & helpful sales people. Knowledgeable & very pleasant.
Pleasure to deal with. I was served by Russel, who listened & advised accordingly.
Very pleased with my purchase & the price paid. Hopefully the aftersales service will be just as good

Thanks you guys

September 4, 2021
Unprompted review
Ableworld - Hanley logo

Reply from Ableworld - Hanley

Hello Dawn,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Russel was knowledgeable, pleasant and listened to your needs. We hope to see you again.

Kind Regards,
Ableworld

Rated 5 out of 5 stars

Purchase of mobility scooter

Visited the store yesterday in Hanley with my 91 year old father in law to purchase a mobility scooter. The service was excellent, the staff could not have been more helpful, explaining all the various scooters available ensuring that we chose the correct one. The whole process was a very pleasant experience and on the way home my father in law commented on how much he had enjoyed his visit to the store. Well done to all the staff in store

August 27, 2021
Unprompted review
Ableworld - Hanley logo

Reply from Ableworld - Hanley

Hello Dave,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that team in store were helpful and explained all of the various parts of the scooter. It's great to hear that your father in law enjoyed his visit in store. We hope to see you again.

Kind Regards,
Ableworld

Rated 5 out of 5 stars

I went looking for a walking aid for my…

I went looking for a walking aid for my 79 year old father at AbleWorld in Stoke- On-Trent. The level of advice and service from a guy called Mark was excellent.

August 25, 2021
Unprompted review
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Reply from Ableworld - Hanley

Hello Paul,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Mark from our Hanley store delivered excellent customer service. We hope to see you again.

Kind Regards,
Ableworld

Rated 5 out of 5 stars

Exceptional service

Came into the shop to get my arm from my Mobility scooter repaired. Mark who served me went out of his way to repair it.Thank you so much

August 23, 2021
Unprompted review
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Reply from Ableworld - Hanley

Hello Mrs Harrison,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Mark went out of his way to help you repair your mobility scooter recently. We hope to see you again.

Kind Regards,
Ableworld

Rated 5 out of 5 stars

Good afternoon visited ableworld again…

Good afternoon visited ableworld again today to purchase a new mobility scooter which we viewed few week ago,as there was a delay in my new car being delivered I needed my new scooter so went to shop again in Hanely stoke on trent to se if new one would go into the car I have, mark sales manger was excellent showed me how to strip it down, it went into boot of my car with ease great I was able to remove it and refit it together, so I have purchased it ready for my hols I would like to thank Mark + dawn for there cooperation and help and members of staff first time around.

August 14, 2021
Unprompted review
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Reply from Ableworld - Hanley

Hello Mr Carr,

Thank you for taking the time to leave us an amazing review. We are thrilled to hear that Mark and Dawn from our Ableworld Hanley store were able to help you find the perfect scooter for your needs. We hope you enjoy your holiday! Hopefully see you again.

Kind Regards,
Ableworld

Rated 5 out of 5 stars

Ableworld, Stoke on Trent.

We visited the Stoke on Trent store today to purchase a Mobility scooter for my Wife. We pre ordered the scooter so it was ready for when we arrived. The Staff as always were really professional and helpful but the best part of the visit were the lovely cakes, made for us by the wonderful Dawn, the lady who served us. Thank you Dawn. My wife loves her new scooter, so a huge thank you to Ableworld.

August 13, 2021
Unprompted review
Ableworld - Hanley logo

Reply from Ableworld - Hanley

Hello Mark,

Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Dawn from our Ableworld Hanley store is always professional and helpful when you visit. We are glad you love Dawn's homemade cakes. We hope to see you again.

Kind Regards,
Ableworld

Rated 5 out of 5 stars

I was in the Stoke on Trent Hanley…

I was in the Stoke on Trent Hanley store and bought a mobility scooter I was served by Dawn who was thorough in explaining how to use scooter I bought and was extremely attentive to all my queries I recommend Ableworld to anyone who need help with mobility

August 12, 2021
Unprompted review
Ableworld - Hanley logo

Reply from Ableworld - Hanley

Hello Curtis,

Thank you for taking the time to leave us a fantastic review. We are thrilled to hear that Dawn from our Ableworld Hanley store was extremely attentive to all of your queries. We hope to see you again soon.

Kind Regards,
Ableworld

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