Me and my wife again visited the Abel World in Queensferry in Flintshire. Again, we were treated with kindness, understanding and respect. We purchased another couple of items to make life a bit easie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Deeside store on Monday to look at wheelchairs. The gentleman in store took the time to explain the pros and cons to the different chairs and how they worked. He set up the chairs for us... See more
Company replied
Allyson and Colin are FANTASTIC 💫. We were supported with excellent customer service from the first call we made. Allyson provided helpful advice & guidance. When visiting the store for new batter... See more
Company replied
My daughter and I visited Ableworld Queensferry earlier this week, looking for a walker. We were greeted with hellos and smiles from the staff and Allison asked how she could help me. I explained tha... See more
Company replied
Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Queensferry
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
87 Station Road, CH5 2TB, Queensferry, Flintshire, United Kingdom
- 01244 810676
4.6
Excellent
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wheelchair purchase
Visited the Deeside store on Monday to look at wheelchairs. The gentleman in store took the time to explain the pros and cons to the different chairs and how they worked. He set up the chairs for us to try. We didn’t have room in the car to purchase on the day so returned on Wednesday, saw a lovely lady whom again explained how the chair we were purchasing worked.
Excellent customer service
October 7, 2026
Reply from Ableworld - Queensferry
Hi Mr Eaton,
Thank you for your wonderful 5-star review! We're delighted to hear that both visits to our Queensferry store were such positive experiences and that our team took the time to explain the different wheelchair options, demonstrate how they worked and made sure you were comfortable with your choice.
We appreciate your kind comments about the customer service you received. If there's anything else we can help with in the future, please don't hesitate to get in touch- we're always happy to help.
Kind regards,
Ableworld
Always a relaxed visit.
Me and my wife again visited the Abel World in Queensferry in Flintshire. Again, we were treated with kindness, understanding and respect. We purchased another couple of items to make life a bit easier in our house. No pressure to buy at all. Another pleasant shopping experience. Fully recommended. This review is my honest opinion. I wasn't given any inducements or reductions in price to write this review. P. Edwards. Flintshire. N. Wales.
October 5, 2026
Reply from Ableworld - Queensferry
Hi Mr Edwards,
Thank you for your wonderful 5-star review and for choosing Ableworld Queensferry again! We're delighted to hear that you and your wife were once again treated with kindness, understanding and respect, and that you enjoyed another relaxed shopping experience without any pressure to buy.
It's lovely to know that the items you purchased are helping to make everyday life a little easier at home. We appreciate your continued support and recommendation.
If there's anything else we can help with in the future, please don't hesitate to get in touch- we're always happy to help.
Kind regards,
Ableworld
Service with a smile.
The staff in queensferry store are brilliant, very helpful and polite. The store itself is well laid out and clean.
September 25, 2026
Reply from Ableworld - Queensferry
Hi Mrs Ellis, thank you for your lovely review! We're delighted to hear you found the team at our Queensferry store helpful, polite, and brilliant. It’s also great to know the store layout and cleanliness stood out during your visit.
We’ll be sure to pass your lovely feedback on to the team—they’ll really appreciate it.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
JMW1
We found our visit to Ableworld very useful. Alison was very helpful and answered all our questions. We would definitely recommend Ableworld.
September 24, 2026
Reply from Ableworld - Queensferry
Hi Jean, thank you for your lovely review! We're delighted to hear you found your visit to our Queensferry store helpful and that Alison was able to answer all your questions. We appreciate your kind words and recommendation. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld - Queensferry
Hi Kathleen, thank you for your lovely review! We’re so pleased to hear that you found our team extremely helpful. We really appreciate your kind feedback. If you ever need any further assistance, we’re always here to help.
Kind rgerads,
Ableworld
A very pleasant and helpful staff.
September 5, 2026
Reply from Ableworld - Queensferry
Hi Robert, thank you for your lovely review! We're so pleased to hear that you found our staff pleasant and helpful.
We really appreciate your feedback, and if you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
My visit to Ableworld Queensferry
My daughter and I visited Ableworld Queensferry earlier this week, looking for a walker. We were greeted with hellos and smiles from the staff and Allison asked how she could help me. I explained that this would be my first walker so I would appreciate some help. Allison brought out a few walkers so that I could see how they felt, adjusted them for me and explained the features of each one. I had a walk round the store with each one and asked to try a couple more I liked the look of, all of this with no pressure whatsoever. There were lots to look at and once I had chosen one, Alison went over all the safety features again and finely adjusted it to suit me. She even took it outside with my daughter to check it would fit in the car! Fabulous customer service, thank you. I would definitely recommend a visit to this store.
August 18, 2026
Reply from Ableworld - Queensferry
Hello Christine, thank you for taking the time to share your lovely feedback. We’re delighted to hear that Allison provided such helpful and patient assistance during your visit to Ableworld Queensferry. It’s wonderful to know she took the time to explain the features, adjust the walker for you, and ensure everything was just right all with no pressure.
Your kind words about our customer service mean a lot to us. We’re pleased that you and your daughter had a positive experience, and we truly appreciate your recommendation. If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Ableworld
grab rails
bought grab rails for front door ,good value, very friendly and efficient staff.
August 18, 2026
Reply from Ableworld - Queensferry
Hello Ron, thank you for your kind words. We’re glad you’re happy with the grab rails for your front door and that you found our staff friendly and efficient. Your feedback is much appreciated.
If you need any further assistance, please feel free to get in touch.
Kind regards.
Ableworld
Helpful
I received my voyager swift from Queensferry Deeside. the young lady that dealt with me was Allyson. You can never meet enough nice people and staff. They helped me out no end I can’t say anything bad about the service and help both choosing the right scooter for me and delivery.
August 15, 2026
Unprompted review
Reply from Ableworld - Queensferry
Hello Anthony, thank you for your kind review. We’re delighted to hear that you had a positive experience with Allyson at Queensferry Deeside. We believe that friendly and helpful staff make all the difference, and it’s wonderful to know she was able to assist you so well.
Your kind words mean a lot to us, and we’re pleased that you are happy with your Voyager Swift and the service you received. If you ever need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Ableworld
, helpful service and pleasant.
Lovely and helpful service from the lady in the Queensferry Deeside store. Pleasant to speak with. Helpful in showing me how products would work.
August 12, 2026
Reply from Ableworld - Queensferry
Hi Jane, thank you for your lovely review! We're so pleased to hear you received friendly and helpful service at our Queensferry store. It's wonderful to know our team could take the time to demonstrate the products and help you understand how they work. We appreciate your feedback and if you ever need any further assistance, we're always here to help. Kind regards,
Ableworld
Reply from Ableworld - Queensferry
Hi Duane, thank you for your kind review! We’re delighted to hear that you found our team helpful, friendly and polite, and if you need any further assistance, we’re always here to help.
Kind regards,
Ableworld
I have Stage 4 cancer which is…
I have Stage 4 cancer which is affecting my mobility and so I’m not able to get around as well as I used to. I set up a GoFundMe fundraiser last year. Thanks to the very generous donations received from family and Facebook friends I was today able to buy a mobility scooter. Many thanks to Allyson and Roy ❤️
January 26, 2026
Unprompted review
Reply from Ableworld - Queensferry
Hi Fran,
Thank you for sharing your story. We're so glad to hear that, with the help of your GoFundMe and the support from your family and friends, you were able to get your mobility scooter.
Allyson and Roy will be thrilled to hear your kind words - it's wonderful to know they could help make things a little easier for you. Wishing you all the best with your new scooter!
Take care,
Ableworld
Queensferry branch
Queensferry branch - an absolute s*** show. We visited with a view to buying a rollator for a friend. Nobody was in the shop though we saw one person doing something outside. We walked round, looked at a few things and finally found the rollators, looked and decided we didn't want to buy when we hadn't even had the courtesy of an assistant. As we decided to leave the male assistant showed up but it was too late. Certainly won't go there again and would be dubious about any other branch now. We ended up at Careco and had an amazing experience.
December 31, 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi Gillian,
Thank you for sharing your feedback. We’re very sorry to hear that your visit didn’t meet your expectations. Creating a positive, welcoming experience for all our customers is really important to us, and we appreciate you raising this. We’ve shared your comments with the team so we can continue to improve, and we hope you might consider giving us another chance in the future.
Take care,
Ableworld
I bought my first car seat 2 years ago…
I bought my first car seat 2 years ago while suffering with sciatic, very painful. extremely helpful whilst driving. As they mentioned it was low in stock I ordered another one last week to keep until needed. I ordered the first car seat on line from the Queensferry shop and collected it the next day. A very helpful lady served me and I will have no hesitation going back to that shop again when I require further help, I am now in my 70s and starting to require extra help!!! I had a good look around whilst I was in the shop and took notice of all there stock. This time when ordering my carseat I had to go on line and order from there head office as there was no stock of that particular item at the moment. All was well and received my order promptly and efficiently, thankyou Ableworld
October 23, 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi E M Griffiths,
Thank you for such a thoughtful and detailed review — it really means a lot to us. We’re so glad the seat has helped make driving more comfortable, and that both our Queensferry team and the Internet team provided a smooth experience. It’s lovely to hear that our staff were helpful and welcoming, and we’re so grateful for your continued support over the years.
Take care, and we look forward to seeing you again soon!
Allyson and Colin are FANTASTIC 💫
Allyson and Colin are FANTASTIC 💫.
We were supported with excellent customer service from the first call we made. Allyson provided helpful advice & guidance.
When visiting the store for new batteries for a wheelchair, Colin went above and beyond in helping us to fit them. You were both patient and kind, and we are extremely grateful. Thank you both very much. You are a credit to Ableworld.
June 17, 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi Mandy,
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that Allyson and Colin provided such excellent service and made your experience with Ableworld a positive one. Your kind words mean the world to us — we pride ourselves on offering support, guidance, and care to all our customers. We’ll be sure to pass on your lovely comments to Allyson and Colin; they truly are valued members of our team.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing Ableworld!
Take care,
Ableworld
Deeside Branch -Jolly Boot Scooter
Purchased a jolly boot scooter for my wife from the Queensferry branch.
Allyson was incredibly helpful, knowledgeable and attentive. A real credit to your company.
May 3, 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi Julian,
Thank you for your kind feedback! We're thrilled to hear that Allyson provided such excellent service. We’ll be sure to pass on your compliments to her. We hope your wife enjoys her new Jolly Boot Scooter, and if you need anything else, don’t hesitate to reach out!
Take care,
Ableworld
Allyson was fabulous
I went to purchase a new scooter and Allyson couldn't be more helpful. She was professional and diplomatic. A real credit to ableworld.
All the products such value for money and reliable 👏 couldn't be happier with the service received. Thank you
May 3, 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi,
Thank you so much for your kind words! We’re delighted to hear Allyson was so helpful and that you’re happy with both the service and your new Scooter. She’s a valued member of our team, and we’ll be sure to pass along your lovely feedback. Enjoy your new Scooter, and don’t hesitate to reach out if you need anything else!
Take care,
Ableworld
Super helpful friendly staff
Super helpful friendly staff. Very knowledgeable and considerate about things like me standing for too long. Very good deals on products and staff take excellent care to make sure they are in good condition. Special thanks to alison and the area manager who helped me with my purchase.
April 17, 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi Rachel,
Thank you so much for your review! It's great to hear that our Ableworld Quensferry store provided excellent service on your visit and we hope to see you again soon:)
Take care,
Ableworld
Purchased from Ableworld twice this…
Purchased from Ableworld twice this year and both items delivered next day.
Both products good quality too and not overpriced.
November 12, 2024
Unprompted review
Reply from Ableworld - Queensferry
Hi!
Thank you for taking the time to leave us this review. We are thrilled to hear our Queensferry store was able to assist you quickly and efficiently and we hope to see you again soon!
Take care,
Ableworld
Supportive when ordering on line with…
Supportive when ordering on line with difficult forms
May 10, 2024
Reply from Ableworld - Queensferry
Hello Karen,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Queensferry team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.