Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent car... See more
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Location
Switch locationHeathgates Bank, Ditherington, SY1 4BB Shrewsbury, Shropshire, GB
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Went to the Shrewsbury Store initially to enquire about mobility scooters. Mark guided us around the various models clearly explaining pros and cons with expertise. After discussion of mobility needs... See more
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Visited the Shrewsbury store last week to find a lightweight Mobility Scooter. Mark was incredibly helpful, very informative and knowledgeable. No hard sell. Returned earlier today to pick it up.... See more
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My elderly parents use this store regularly & always comment on the helpfulness of the staff which puts them at ease.My sister & I went with them this week to purchase a wheelchair for our mum.Cathy s... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Shrewsbury
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Heathgates Bank, Ditherington, SY1 4BB, Shrewsbury, Shropshire, United Kingdom
- 01743 369427
4.5
Excellent
69 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent customer service
Really helpful service in the Shrewsbury branch with a promise of a demonstration of the bath aid at our home. Despite the limitations of the Christmas period we were contacted promptly. Two men (apologies, can’t remember their names) came and demonstrated the appliance - no pressure, just helpful, clear and courteous advice. We decided to buy but unfortunately the charger was missing. This was delivered to us later the same day. It’s a difficult moment in life when we have to acknowledge that we need any of the products stocked by Ableworld but the professionalism and pleasant demeanour of those who dealt with us made it much easier. Thank you!
January 2, 2025
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Sue,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Shrewsbury team was able to assist you on your visit to the store and help you with your Bathlift at home! We hope to see you again soon.
Take care,
Ableworld
Excellent Service
I contacted Ableworld by phone to ensure they stocked the product I wanted. Kathy was very helpful and put aside the product for me to collect. An hour later I arrived to collect it. Kathy was friendly and professional and explained the various parts to me. I could have not wished for better service.
Thoroughly recommend this store.
January 2, 2025
Unprompted review
Reply from Ableworld - Shrewsbury
Hi Bill,
Thank you for taking the time to leave us this review. We are thrilled to hear our Shrewsbury team (especially Kathy) was able to assist you on your visit to the store. We hope to see you again soon.
Take care,
Ableworld
I had a great guy help me choose my 4…
I had a great guy help me choose my 4 wheel walker. Very helpful very friendly and gave loads of advice. His name was Mark. Thank you Mark. Brilliant service.
October 15, 2024
Unprompted review
Reply from Ableworld - Shrewsbury
Hi Pauline,
Thank you for taking the time to leave us this feedback. We are thrilled to hear our Shrewsbury team were able to help you on your visit to the store, especially Mark. We hope to see you again soon.
Take care,
Ableworld
Order
Although I had a bit of a problem when ordering my products online I still feel 5 stars are worth giving as the service I received was very good.
September 1, 2024
Reply from Ableworld - Shrewsbury
Hello,
We are thrilled to hear that you had a great experience with our service and found our staff friendly. Your feedback means a lot to us and motivates us to continue providing excellent service.
We look forward to seeing you again soon!
Take care,
Ableworld
Excellent service
Excellent service. My mobility buggy was serviced. I had first class interaction with both the engineer at the Shrewsbury store and oswestry store where i had arranged to have it picked up and returned too. Many thanks.
August 8, 2024
Unprompted review
Reply from Ableworld - Shrewsbury
Hi Ida,
Thank you for your kind review! We’re thrilled to hear that you received excellent service for your mobility scooter and that your experience with both our Shrewsbury and Oswestry stores was first class.
Your appreciation means a lot to us. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Many thanks for choosing us!
Take care, Ableworld
buying a mobility scooter
I feel very confident that I have been sold my scooter from a competent and reliable company. My especial thanks go to Emma. Her knowledge and personality have been exemplary,. Made everything was fully explained and all the questions I had were fully answered. All done without any pressure and with the greatest respect for the customer. Made this a great shopping experience. Thank you Emma!
June 18, 2024
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Philip,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Shrewsbury team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Genuine, thoughtful and helpful advice
Fantastic, friendly service from the Shrewsbury team. Third time using this company (on this occasion I bought a mobility scooter) Gavin and James delivered two models for me to try at home (I live in a difficult rural area), they carefully demonstrated each and ensured I was completely comfortable with their use. One of things I like and appreciate about about Abelworld is there is absolutely no pressure to buy, just genuine, thoughtful and helpful advice. Thoroughly recommend.
April 10, 2024
Unprompted review
Reply from Ableworld - Shrewsbury
Hello,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Shrewsbury team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
I went to Shrewsbury store on 23rd march
I went to Shrewsbury store on 23rd march pete & Emma were so helpful guided me in every detail about the best mobility scooter for me, no pressure, made sure I could use it myself - taking apart to fit in the car, driving around car park, brought it home same day. Very happy with my experience.
March 23, 2024
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Cath,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Shrewsbury team provided great service and were able to help you with your visit We hope to see you again.
Take care,
Ableworld
Bad service all round
My mother bought a walker and had it less than 3 weeks before a wheel buckled. Ableworld refused to fix it, or replace it or offer the refund that was asked for. They were rude and belligerent and made up lies about the damage so they could avoid paying a pensioner her money back. Avoid at all costs.
February 1, 2024
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Darren,
Thank you for taking the time to submit your review. We are sorry if you have felt the need to post a review of this nature.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would be happy to respond back to you.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customer's experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review
Yours sinserly
Ableworld
Very knowledgeable and helpful staff
December 8, 2023
Reply from Ableworld - Shrewsbury
Hello Eddie,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at our Ableworld Shrewsbury where very knowledgeable and able to help you find the right product to meet your needs. We hope to see you again.
Take care
Ableworld
Shrewsbury, RJAH & Llandudno
Had an excellent experience with Ableworld Shrewsbury, a lady called Sarah and the crew. Made my visit and enquiries very easy. Then great assistance from the Llandudno & RJAH branches. Thanks all.
December 11, 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Richard,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that you had an excellent experience when visiting us in-store. We hope to see you again.
Take care
Ableworld
Heathgate Excellent Customer Service
Called in at the Heathgate store and was served by Peter. He was attentive, courteous and knowledgeable. Although on this occasion he was not able to help as my husbands needs are very precise and our budget didn’t allow us to purchase a new power chair. He together with a young lady from the store spent almost two hours with us and at no time were we made to feel anything but important. Excellent customer service.
August 21, 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Pam,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team from our Ableword Shrewsbury store was able to provide excellent customer service. We hope to see you again.
Take care
Ableworld
thinking of buying a riser/recliner?
My advice to anyone thinking of buying a riser recliner chair is to order it well before you need it. I wanted a chair for my 96 yr old mother who needed to elevate her legs after a fall, and over a month later still no chair. Despite giving them her weight and height, chairs of entirely the wrong size were sent out on demo, and then a 'petite' could not be found in any of their other stores. It was another week before one was ordered from the manufacturer. My mother died still waiting for the chair.
July 31, 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Sarah,
Firstly we would like to pass on our deepest condolences and thank you for taking the time to submit a review. We are sorry that you have felt that you have needed to report this to us with regards to the purchase of the riser recliner chair.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would be happy to respond back to you.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Yours Sincerely
Ableworld
Great staff very friendly and helpful…
Great staff very friendly and helpful showed a depth of knowledge in the products and gave accurate recommendations
July 9, 2023
Reply from Ableworld - Shrewsbury
Hello Neil,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Shrewsbury was able to provide accurate advice and show great knowledge on our product range. We hope to welocme you back in-store again.
Take care
Ableworld
Cathy was so helpful and knowledgeable
Cathy was so helpful and knowledgeable. All staff were friendly and welcoming. Thank you!
July 6, 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Becky,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that all the staff at our Ableworld Shrewsbury were friendly and welcoming. It's also great to hear that Cathy was able to help you and offer advice on any query you had. We hope to welcome you back again.
Take care
Ableworld
Reply from Ableworld - Shrewsbury
Hello Richard,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Shrewsbury provided great service and nothing as to much trouble. We hope to welcome you back again in-store.
Take care
Ableworld
Visited the Shrewsbury store served by…
Visited the Shrewsbury store served by Sarah very helpful purchased my little scooter very pleased
February 13, 2023
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Sheila,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Sarah at Ableworld Shrewsbury was able to help you find the perfect mobility scooter to meet your needs. We hope to welcome you back again.
Take care
Ableworld
Great service
Just had a call from the engineer in Shrewsbury my recliner chair stopped working, it turned out it was the remote control, ordered new one and came and fixed today, very nice person, came on time when they said they would, also my scooter would not open or close he fixed that for me as well, very helpful and professional
December 20, 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Wendy,
Thank you for taking the time to leave us this feedback. We are pleased to hear that the team at Shrewsbury provided good service when delivering your new remote for your riser recliner. It's also great to hear that they were able to fix your scooter also. We hope to see you again.
Take care
Ableworld
Search for a mobility scooter
I went into Ableworld ,Shrewsbury not knowing what to do. I was met by a lovely lady called Sarah who put me at my ease and helped me and imparted knowledge of her job.
She was kind but very efficient and had patience with me. I came out very satisfied with a mobility scooter.
November 25, 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello Sheila,
Thank you for taking the time to leave us this excellent review. We are so pleased to hear that Sarah from Ablewold Shrewsbury was able to help you find the correct Mobility Scooter to meet your needs. We hope to welcome you back in-store soon and hope you are happy with your new Ableworld Product.
Take care
Ableworld
Don’t bother shopping at able world
Don’t bother shopping at able world
They sell sub standards equipment
My mother brought a bath lift from there and when we got it home noticed a piece of the plastic was broken took it back to the store and they refused to refund it or replace it saying someone must have lent of the box to break it
What is this bath lift made of if it can break if a person can lean on it and break a piece of plastic it’s suppose to be able to lift a person out of the bath !!!! We hadn't even had chance too use it only took it out of the box when we noticed the the piece of plastic was broken off Won’t be shopping there again terrible service
September 10, 2022
Unprompted review
Reply from Ableworld - Shrewsbury
Hello,
Thank you for your review. We can confirm that our bath lift range is very popular and do not encounter any complaints from this product. Due to the nature of the product falling under the category of a hygiene product, we unfortunately are not able to offer a refund.
We would though be very happy to investigate the issue for you. If this is something you would like to proceed with, then please call our engineering department on 01270 619563 and select option 2. Alternatively, please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions and we will be happy to respond back to you.
I would like to assure you that we do consider every request from our customers individually and in detail.
Yours sincerely
Ableworld
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