Amovens Reviews 

Amovens knowlingly (according to the car owner himself) listed a car that was not available and the owner only called us 5 days before the rental start to tell us this!! There were of course no other Amovens rentals available then, and commercial rentals were much more expensive. How can they run a business like this?!! AVOID!! (I wish I had).

I rent my car in Amovens, and it's usually good an the system works ok. But I find that the fees are excessive for this type of platform, considering that the renters pay 22% fee, why are you also charging 20% fees to the users on top of the insurance fees?
If I set a 44 euro daily fee, the customer ends up paying 57 euro which I find abusive. Similar platform range in a total 20-30%, but 42% take rate is simply too much.

The idea is great but my last renting with Amovens was a nightmare due to system failures and hostile customer service.

First, their Keyless system failed at pickup, forcing me to wait 30 minutes for support. Later, when I tried to extend my rental by a few minutes before it expired, the app threw an error and blocked the extension.

Because of their app error, they automatically charged me a late fee. When I contacted support with proof of the app error, they refused to refund it, claimed an app failure is "no excuse," and ultimately sent an email accusing me of being "irresponsible" instead of acknowledging their system bug. To make matters worse, they delete public feedback on social media to hide their terrible support.

A complete lack of accountability, low-level customer service, and broken technology. Avoid.

Amovens is actively enabling and covering up an extortion scheme by some of its owners. They have documentary evidence of systematic fraud on their own platform and choose to look the other way, hiding behind the fine print of their terms and conditions.

The modus operandi is a premeditated trap to steal your deposit:

The owner forces you to return the car in a specific green zone where parking availability is practically zero.

When you have been driving around for hours, wasting gas and trying to park, the owner deliberately ignores your calls and messages for help asking for an alternative.

When forced by pure force majeure to leave the car parked legally and safely slightly beyond the strict 500-meter radius, the owner automatically and immediately applies a 70 EUR penalty to your card (and in many cases, adds unjustified charges for "extra cleaning" on cars they already hand over dirty).

The trap is so calculated that the surcharge is applied AFTER you return the car and leave a 5-star review in good faith, thinking the rental went well. That is why this scammer maintains a high rating.

I have collected and sent to their Trust and Safety department dozens of screenshots of reviews from other renters reporting the exact same scam by this owner. Amovens' response? They validated the charge by arguing that I exceeded the 500 meters, completely ignoring the evidence of abusive behavior that explicitly violates their own policies.

I am currently filing an official complaint for deceptive commercial practices with the Agència Catalana de Consum and the OMIC in Barcelona, and I am preparing the relevant judicial procedure following their refusal to act.

Avoid Amovens at all costs. Their automated geolocation system is being weaponized by owners to extort drivers, and their customer support service will not protect you.

Worse service the owner of the car didt bring the car so we end up paying Ubers, service sucks and plus they don’t work Saturday and Sundays so if you have a problem you will need to wait until Monday.

Good company but -beware the debt scam

Used Amovens multiple times, love the concept, love the cars, regularly talk up how good the company is. However, when they struggled to process my credit card (payment went through, but they couldn´t seem to retrieve) for just 36 EUR, they sent debt collectors after us and locked our account without warning. Gutted. We didn´t even get the chance to fix it. I´m still talking to the debt collection agency, months later.

Pretty good experience. booking was easy. The car was as advertised.

Just complicated to take pictures of the car in a parking to open it.

Excellent service and aftersales support. Highly recommend Amovens if you would like a hassle free car rental experience

Very smooth and clear process to rent
Thanks

great app, and great experience with this app.

The automated system banned me from using the service for no apparent reason, even though I have all my documents in order and my spanish license with all points, no fines either. When I called, the customer service told me I'm banned by the automatic validation service and that they can't do nothing to help me. Zero professionalism from the Amovens team and customer service unexistent.

My account was not able to be verified by the online process, and after some automatic responses that didn't explain why, my frustration was growing. Eventually, I was phoned by a member of the team who explained the situation. It ultimately wasn't able to be resolved, but I really appreciate the effort. It took some time, and I wasn't even a paying customer. I hope this attitude of customer care continues for a long time, and overall even though I couldn't rent a car, it speaks volumes about them as a company, and I hope to use this company in the future. The response was very much appreciated and I wanted that to be acknowledged.

I rented three times with this company and it's been super easy, overall positive experience. One time I had to reach out to the team for a question and they replied within seconds. I think it was an actual person but if it wasn't, it was a very clever AI, not one of those that make you go round in circles. 👍

No transparency in pricing

Great service, it allowed me to easily have nice trips. Efficient Customer service.

The app and service work well until something goes wrong and you need support.

I’ve been a loyal customer for several years, including paying for their monthly subscription. I recently booked a car as usual and returned it to a designated parking spot. It was a keyless booking, so I left the keys in the glove compartment and locked the car via the app. However, something was clearly wrong: the car locked, but the interior lights and dashboard stayed on. I waited five minutes, and they were still on, so I immediately contacted the owner through the app, concerned the battery might drain. The owner replied with a simple “thank you” and a thumbs up.

The next day, I received an email from Amovens charging me €80 with no explanation. When I asked for details they said it was due to a drained battery. They had already charged my card despite me explaining the full situation and me asking them to check my messages with the owner. I received no meaningful response.

This feels very dishonest. both from the owner and from Amovens who charged me without properly investigating. This is especially disappointing given my long history, consistently good reviews, and paid subscription.

Support is very poor. Don’t expect better treatment just because you’re subscribed to Amovens+. It may be cheaper than traditional car rental companies, but if something goes wrong, you’re on your own.

Nice service with low deposit and flexible subscription model.

This is what happened to me: I returned the car Saturday at 19:04 and parked it exactly where the Amovens app told me to (green zone, area 19). I double-checked the street for any temporary signs: there were none. The car sat there safely all Saturday night and all Sunday.

On Monday at 12:17, 41 hours after my rental ended, the car was towed because of a film shoot that started that day. Amovens is now charging me 173€ for the tow plus 15€ admin fee, and is processing a "driver change" so a 90€ traffic fine arrives at my home for an infraction committed two days after I returned the car, when I had no keys, no access, and no way to know. The owner also hadn't warned me in any way.

Their reasoning: a 48-hour post-return rule. My car was incident-free for 41 of those 48 hours and only towed when filming began. Clearly the spot was legal at return, the illegality was created later by signs posted for the filming.

I tried to dispute it but got two dismissive one-line replies, the last saying their terms "don't allow for different interpretations."

Renters beware: with Amovens you're financially liable for anything that happens to a car you've already returned, for 48 hours, even when the cause is a third-party event you couldn't have predicted.

Well designed app, easy to use and great prices compared to big car rental companies. The insurance that comes with the rental (Omocom) also covers almost everything which gives you peace of mind while travelling.

Easy to use platform, very reliable. Great customer service as well - had an issue with a car and they rectified it immediately and very attentively.