Rented a stroller for our 6 month old after forgetting to bring our own! Saved our holiday! Great range available and able to select most appropriate option for our location with next day delivery av... See more
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Babonbo is a baby gear rental marketplace offering a variety of baby gear such as strollers, car seats, high chairs, and more through locals for traveling families in more than 300+ locations. With a complete understanding of what traveling families might be struggling with, the Babonbo baby gear rental marketplace was launched to connect traveling families with local parents. Since that day, we’ve been proud to be the platform where traveling families find a solution while local parents earn extra money by renting baby gear.
64 Southeìwark Bridge, Road London, EC1A 1AA, London, United Kingdom
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Excellent service, very organised and lovely people. 100% recommendable
Fast and uncomplicated; webpage could bei more intuitiv; intransparent priving: taxes, insurance, short term fee and Delivery costs doubled the price and where only comunicated at the end of order
This is amazing, we went on a trip and rented a car with the car seat, it was in terrible conditions but we were able to rent a car seat from this site and it was amazing, it was in better conditions and cheaper. This business idea was amazing, we could have also rented more baby essentials that would have made our trip even better
The provider did not know how to install the car seat correctly and adjusted it in a way that could have compromised the child’s safety.
In the afternoon, I asked whether I could return the car seat the following day, but she did not respond. Later, I messaged her to inform her that I was leaving to drop it off. Only then did she reply, saying that I could return it the following day because she was not available. By that time, I had already left home.
As I was driving, I did not see or acknowledge her message. I only read it when I arrived at her premises, which are approximately one hour away from my home. Despite receiving no acknowledgement from me, she assumed I had seen her message and left without calling me or checking whether I was already on my way.
I waited for approximately 30 minutes, but she did not return. Eventually, I had to find security personnel and leave the car seat with them so they could hand it over to her. The entire trip took approximately two and a half hours, yet she expected me to make another trip to return the seat.
This experience was extremely inconvenient and poorly managed. More importantly, the provider’s lack of knowledge regarding the correct installation of the car seat raised a serious concern about the child’s safety.
Communication was great. Stroller was in good condition, definitely used. BUT WORKED GREAT!
Such a seamless drop off , delivery and pickup. Valentina was incredible . Fantastic communication and she delivered the crib exactly when she said she would. I would definitely use this service again.
Great service! Delivered and picked up
Right from our hotel. Saved us so much time and energy by providing the baby gear so we could travel lightly. Will definitely use agin!
We rented 2 car seats, and service was excellent! Easy to book, seats were clean and good quality, communication was great, and pick-up and drop-off were super convenient and on-time!
The entire process went through smooth, efficient, and easy to follow. Delivery and pickup was both easy and clear.
Daniella was so communicative and made drop off/pick-up easy! The stroller was perfect for getting us around the city, and comfortable, clean!
The delivery and pick up was done amazing by Stella and Adam! I can 100% recommend!
Communication was good and she was flexible with drop off and pick up times.

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