B.Different Clothing Reviews 104

Reply from B.Different Clothing

Oct 27, 2025

Hi Chance,

We’re sorry if the split shipment caught you by surprise — we completely understand that it can be confusing when an order arrives in two separate packages.

Just to clarify a few key points for transparency:

- Our shipping policy states that delivery times begin once the order leaves the warehouse, and fulfillment can take a few business days before that.

- As noted in our policy, we have multiple fulfillment centers worldwide and always ship from the closest location whenever possible. In your case, one of the shirts was only available in Europe, which is why your order arrived in two parcels.

- Occasionally, if an item ships from a different continent, delivery may take a few extra days due to distance and customs checks — as noted in our policy.

- The first package also included a packing slip informing you that the second item was on its way.

You can read our full shipping policy here:
https://bdifferent.clothing/policies/shipping-policy

When you reached out, our support team responded quickly and shared all available information. That’s why it was disappointing to see a 1-star review, especially since everything was handled and communicated clearly from our side.

We also followed up multiple times afterward, but unfortunately did not receive a reply.

If you would like to continue the conversation or need any further assistance, simply reply to our email.

B.Different Clothing

Reply from B.Different Clothing

Oct 8, 2025

Appreciate the nice review, Javier! Happy we could help with the size check, now we just need to figure out how to unlock that fifth star 😁

Reply from B.Different Clothing

Oct 7, 2025

Hello Rafel,

It’s really sad to see a 1-star review for something we had no control over. Your order was delivered successfully to the address you provided, and as mentioned in our policy, we’re not responsible for what happens once a package is marked as delivered.

If you think it was stolen or misplaced, the best thing to do is contact USPS or file a report with the police so they can look into it.

We totally get how frustrating this situation can be, but it’s unfair to blame our customer service for something outside our hands.

— B.Different Clothing

Reply from B.Different Clothing

Sep 11, 2025

Thanks, Andrew. We love you back! 😁❄️

Reply from B.Different Clothing

Aug 15, 2025

Hi Adam,

We’re sorry to hear that you feel this way, but we’d like to clarify a couple of points.

As stated in our shipping policy (https://bdifferent.clothing/policies/shipping-policy) and on every product page, the delivery timeframe of 3–5 business days starts after the order has been shipped, and we require 1–5 business days to fulfill the order. Your order was placed on Saturday, July 19, and was delivered on Wednesday, July 30. Counting business days, that’s 8 days from fulfillment to delivery, which is within the timeframe we indicate.

Regarding the hoodie, the thickness is exactly as specified in the product description: 8.5 oz/yd² (288.2 g/m²), which is a medium-weight fabric. We use high-quality fabrics. Fabric quality isn’t determined by thickness — a thick garment can still be low quality, and a lighter one can be made from premium materials.

We understand it can be disappointing if the product didn’t meet your expectations, and we appreciate your feedback. Please feel free to contact our customer service if we can assist with anything else.

The B.Different Clothing Team

Reply from B.Different Clothing

Sep 11, 2025

Hi,

We have checked our records and found no order under the name “Arnold.” Since we only sell through our online store, there is no other way a purchase could have been made. We also used Trustpilot’s official “request information” tool to ask the reviewer for order details, but no reply was provided. Because of this, we believe this review does not reflect a genuine customer experience.

B.Different Clothing