Very poor customer service. I received the wrong item, but they kept insisting that it was the correct one, despite me explaining that it clearly wasn’t. My request for the correct item was ignore... See more
Company replied
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See what reviewers are saying
When two other companies had already let me down, this company came up trumps with excellent customer service and a speedy delivery...all at a cheaper price. Highly recommended, i will use again!
I was given no choice on the website how I wanted to pay. I was at the checkout and then saw my order had gone through. I don't know how it got paid as I didn't recognise the last 4 digits of the Mast... See more
Company replied
Nicely packed . Delivery by Post Office services which is a better service that others . Also arrived quickly . Item cost was competitive.
Company details
Written by the company
Vytalise is a UK-based, family-run wellbeing company providing high-quality vitamins, supplements, and health products across the UK and Europe. Trusted by over 500,000 customers since 2009, we stock leading brands including Nordic Naturals, MaryRuth’s, NOW Foods, Life Extension, Jarrow Formulas, Doctor’s Best, and more. We specialise in trusted vitamins, supplements and minerals, including vitamin D, vitamin D3, immune support, and everyday health essentials. Orders are dispatched daily from our UK distribution centre for fast, reliable delivery
Contact info
3 Maclaren House, YO25 6PN, Driffield, United Kingdom
- contact@vytalise.co.uk
- vytalise.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 48 hours
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Great company
Great company, I have been ordering from them for more than a year. Prices are great, their delivery processing is on par with the best, always very quick and accurate (no incorrect/missing items). Highly recommended.
June 24, 2024
Unprompted review
Reply from Vytalise
Thanks for sharing your 5* feedback, it's great to hear you are happy with our service, products and delivery and we look forward to welcoming you back in the future.
Terrible time from order to delivery
I ordered some vitamins May 15th for delivery in Ireland. I received the order today June 11th
Had to query order / delivery a number of days after expected delivery time and then was offered refund.
I chose to continue with order and it took another 2 weeks to be delivered.
I was not informed of any delay to delivery - I had to pursue BigVits for an update each time.
June 11, 2024
Unprompted review
Reply from Vytalise
Thank you for your feedback. I am sorry that there was an issue with the delivery of your order and as soon as you had contacted us about this a resend was issued and dispatched, with the new tracking information forwarded to you. Sorry for the delay.
Another big pharma
Do I really care about delivery times, when the product it self has very poor quality? Of course not. it’s a lesson learned. Always read ingredients before you buy! Why supplements have to have so many nasties inside them? For our own good health? Normally I buy my supplements from one British company, which never use any chemicals, however the specific supplement I was looking for they don’t have, so I ended up buying some supplements from here.
And I can’t even return the bottles because they have already been opened.
Very disappointing
May 7, 2024
Unprompted review
Reply from Vytalise
Thank you for your feedback. Following our previous correspondence, as both of these products are correctly advertised and show the ingredients that we have spoken about and they have both been opened, on this occasion we are unable to refund these for you.
Excellent products, excellent service
Good products (I used to order this particular brand via Amazon, as a US import...expensive and time consuming). Now available from Bigvits. Outstanding service. Delivery ALWAYS fast and reliable. Will be using them regularly. :)
January 26, 2024
Unprompted review
Reply from Vytalise
Thanks for sharing your 5* feedback, we're really pleased we had the product that you required and we look forward to welcoming you back again in the future.
I have found Bigvits absolutely great!
I have found Bigvits absolutely great!
A one stop shop for all my current supplemental needs.
Super happy I have come across them.
January 23, 2024
Unprompted review
Reply from Vytalise
We're really pleased to hear you're happy with the Bigvits service, thanks for letting us know and we hope to welcome you back soon!
Outstanding service
I tried Bigvits as their prices for the multivitamins were very good. I ordered and they arrived the very next day, and I didn't pay extra for this as postage was free due to the amount spent. Not only that I had regular emails on the status of my Royal mail delivery. That is exceptional service. I shall certainly be using them again. 11/10
January 11, 2024
Unprompted review
Reply from Vytalise
Fabulous, thanks for sharing your 5* feedback, it's great to hear you are happy with our service, products, prices and delivery and we look forward to welcoming you back in the future.
Top Quality
I have been using BigVits for over 2 months now, and i had to write this review, because it has made my health so much better. i love you guys. Top quality supplements, delivery times are great, prices are okay, its worth it. instead of buying fake supplements from amazon all time, now im using this company and will be forever. thanks BigVits, love you.
January 19, 2024
Unprompted review
Reply from Vytalise
Thanks for sharing your 5* feedback, it's great to hear you are happy with our service. We want all customers to feel valued and happy to deal with us. Thanks for the review we really do appreciate them!
The my order is schipped on 21/12/2023…
The my order is schipped on 21/12/2023 and is not arrived
January 12, 2024
Unprompted review
Reply from Vytalise
Thank you for your feedback, I am pleased to say this this issue has since been resolved following our communication and sorry for the delay.
Really excellent service
Really excellent service, will definitely use again!
December 8, 2023
Unprompted review
Reply from Vytalise
We're delighted to hear that you're happy with our service, thank you for the 5-star review. We look forward to welcoming you back in the future.
No information about tracking…
No information about tracking available, it’s been 10 days since the dispatch - no parcel and no feedback when it will arrive.
December 6, 2023
Unprompted review
Reply from Vytalise
Thank you for you feedback, please feel free to email info@vytahealth.com and we can try to resolve your issue.
Reply from Vytalise
Thank you for the 5-star review, we appreciate the feedback and look forward to welcoming you back again in the future.
Reply from Vytalise
Thanks for your 5* feedback, we're pleased to hear your delivery arrived quickly.
Good experience busy time but delivery…
Good experience busy time but delivery Good time excellent thanks
November 27, 2023
Reply from Vytalise
We're pleased to hear you're happy with the Bigvits service, thanks for letting us know and we hope to welcome you back soon!
Reply from Vytalise
We're delighted to hear that you're happy with our service, thank you for the 5-star review. We look forward to welcoming you back in the future.
Reply from Vytalise
Thanks for sharing your 5* feedback, we're really pleased that you had a good experience and that you've found a product that works for you.
Reply from Vytalise
Thanks for sharing your 5* feedback, we're really pleased that you had a good experience and we look forward to welcoming you back again in the future.
Reply from Vytalise
Thanks for sharing your 5* feedback, it's great to hear you are happy with our service and
products and we look forward to welcoming you back in the future.
Reply from Vytalise
Thank you for the 5-star review, we appreciate the feedback and look forward to welcoming you back again in the future.
Reply from Vytalise
Thanks for sharing your 5* feedback, it's great to hear you are happy with our service. We want all customers to feel valued and happy to deal with us. Thanks for the review we really do appreciate them!
High quality EVOO
Always order off bigvits for my EVOO. Great quality and polyphenol count. Delivery is always fast and customer service is great. Never had an issue with this company ☺️
November 24, 2023
Reply from Vytalise
Thanks for sharing your 5* feedback, it's great to hear you are happy with our service. We want all customers to feel valued and happy to deal with us. Thanks for the review we really do appreciate them!
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