5 star team...would give them 10 Knowlegeable Industry leaders New services and tech development (swaps, deposits, bill payment) Faith ;)
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Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then... See more
Company replied
I was looking for some sort of constructive criticism to help out, and I am sure there must be a way for you to get better, and the only thing I could think of is the wishing well sats expiring. It... See more
Company replied
I tried opening an account with Bitcoin Well to support them because I liked the idea that they send Bitcoin directly to your wallet, even though their fees are already high. After going through the p... See more
Company replied
Company details
- #3 of 7 best companies in Cryptocurrency Service
- #19 of 26 best companies in Alternative Financial Service
- #4 of 5 best companies in Currency Exchange Service
- #17 of 22 best companies in Non-Bank Financial Service
- #6 of 16 best companies in Payment Service
Written by the company
Bitcoin Well is a non-custodial bitcoin platform available in Canada and the United States. When users buy bitcoin through Bitcoin Well, the bitcoin is delivered directly to a wallet they control rather than being held on-platform. Bitcoin Well supports online purchases and also has a concierge service (Bitcoin Well Infinite) for larger purchases. Bitcoin Well is publicly traded company (TSX.V: BTCW) as well as a regulated Money Services Business in both Canada (FINTRAC #M19811620) and the United States (FinCEN #31000308454032).
Contact info
10142 82 Avenue NW, T6E 1Z4, Edmonton, Canada
- 1-888-711-3866
- help@bitcoinwell.com
- bitcoinwell.com
You should know
4.5
Excellent
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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Trade was done in short order
July 9, 2026
5 star team...would give them 10
5 star team...would give them 10
Knowlegeable
Industry leaders
New services and tech development (swaps, deposits, bill payment)
Faith ;)
July 9, 2026
the best way to buy btc
The most simple way to buy Bitcoin direct to your cold storage. Always smooth.
June 13, 2026
Reply from Bitcoin Well
Thanks for the feedback Kevin, keep stacking!
Reply from Bitcoin Well
Happy to have you onboard the freedom money train. Happy Stacking!
Works well easy set up
June 5, 2026
Reply from Bitcoin Well
We're always looking to improve our service and user interface. Thanks for the feedback.
Fast easy quick and just amazing I love…
Fast easy quick and just amazing I love this app it's so much better then any other app to purchase Bitcoin with interac e-transfer thank you
June 15, 2026
Reply from Bitcoin Well
Thanks for your feedback. Bitcoin Well, buying bitcoin directly into self-custody! There is no better way! Happy Stacking
Great UI
Great UI, easy to use, fast etransfers for a Canadian. Fee is slightly expensive, but worth the reliability and ease of use.
June 7, 2026
Good place to buy or sell your bitcoins.
So, it is the cheapest place I know for buying bitcoins, and it works.
June 9, 2026
Very simple and easy to use platform…
Very simple and easy to use platform with excellent customer service when needed!
June 6, 2026
Reply from Bitcoin Well
Thanks for the feedback Davis, no time like the present to stack freedom money! 🚀
Company was professional, helped implement our company plan
Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then helped me implement it. He gets 5 golden tickets :). Company provided a receipt to use as a business ledger for our books. Would recommend the White Glove service for small businesses looking to add Bitcoin to their balance sheet.
June 5, 2026
Reply from Bitcoin Well
Hey Alyson, thanks for your feedback especially with regards to onboarding your company. No time like the present to stack freedom money on the balance sheet! 🚀
Great service
Great service , btc delivered to my own wallet from interac transfer. Prompt and clear answers from customer service . Totally satisfied. I'll keep stacking . thank you .
May 25, 2026
Reply from Bitcoin Well
Hey Nimkii, thanks for the review. Happy Stacking! The only way to buy bitcoin is directly into Self-Custody!
A little nit-picky but....
I was looking for some sort of constructive criticism to help out, and I am sure there must be a way for you to get better, and the only thing I could think of is the wishing well sats expiring. It takes too long to build enough to make the transaction worth while. I recognize that I am complaining about free money, and that is ridiculous.
95% of my use case for Bitcoin well is the automated purchase from e-transfer off every paycheck. It works great
Thank you.
May 23, 2026
Reply from Bitcoin Well
Hey Brian, thanks for the feedback. Best thing with the Wishing Well sats, is to claim them directly into your Lightning wallet and not leave them to accumulate. The Lightning wallets that work really well for these micro payments is Blink and Wallet of Satoshi. Happy stacking!
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