Caker Street Reviews 

2,754
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process very easy, with a wide selection of cakes and often praised the prompt and reliable delivery service. Reviewers frequently highlighted the excellent taste and beautiful decoration of the cakes, often matching the online descriptions. Several people also appreciated the good value for money and the helpful customer service. However, some customers also noted significant issues with damaged cakes upon arrival, with icing and decorations being subpar or completely ruined. There were also complaints about cakes not matching the advertised images or descriptions, and some experienced problems with delivery, including late arrivals or non-delivery. A few other people also felt that the quality of the cake itself, including taste and texture, was disappointing.

What people talk about most

Product

Clients share ambiguous opinions on product quality and appearance, with many praising the delicious taste,... See more

Order

Consumers find the ordering process to be ambiguous, with many reviewers praising the ease and simplicity of... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the delicious taste, soft... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers expressing satisfaction with... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Caker Street was able to process my last minute order and get my cake delivered the following day, which was really good. The cake itself had a good finish with nice fondant icing and a consistent... See more

Rated 5 out of 5 stars

I ordered a cake for my nan's 100th birthday, the ordering process was very easy with plenty of choices, the cake came on the date specified and was exactly how I ordered it, it was also packaged very... See more

Rated 5 out of 5 stars

Amazing Service I recently ordered a large 18x18 cake for a corporate booking. The decoration and taste was 10/10. Communication was very easy via WhatsApp, the cake was delivered on time a... See more

Rated 5 out of 5 stars

Having spent ages looking for a plain cake on the internet - Caker Street were the only company I found that could provide the exact cake I was looking for. The website was easy to manage and choose... See more


Company details

  1. Bakery
  2. Cake Shop
  3. Cupcake Shop
  4. Dessert Shop
  5. Wedding Bakery

Written by the company

Caker Street is a one stop cake shop for all your occasions. You name it we cake it. We are an online cake shop delivering all kinds of cakes, cupcakes & party accessories the next day all over England.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(2,754)

457 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you the cake was for my son's…

Thank you the cake was for my son's 21st it was delivered on the day I requested and it was a good cake well packaged plenty to go around ☺️ thank you would definitely use again especially at very short notice thank you once again arrived in good shape given the temperature at the moment 😂

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

The cake was lovely

The cake was lovely. Turned up when they said it would and it arrived great. Thank you so much. Will deffo use you again and will recommend you to everyone I know :)

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a cake for my nan's 100th…

I ordered a cake for my nan's 100th birthday, the ordering process was very easy with plenty of choices, the cake came on the date specified and was exactly how I ordered it, it was also packaged very well will clear instructions that there was a cake inside. Would definitely use again.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Cake arrived damaged in the heat



I had my son’s 21st birthday cake delivered yesterday at 6.30pm and it had melted and collapsed in transit. Apparently this isn’t their problem and as per the returns policy I need to post it back within 12 hours (which would have been 6am this morning) despite sending photos. I’m sure when they get it right it’s fine but When they get it wrong they can’t even be bothered to talk to you and admit liability.

In addition there was no confirmation of delivery provided or text message on the days as promised. Even the original request for customisations was ignored.

Please don’t put your trust in this company to provide a cake for your special day.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Disney princess cake for my…

I ordered a Disney princess cake for my daughter. I chose it as it had the classic princesses and particularly Aurora who is her favourite and whom the party was themed around. The cake arrived with two duplicate Belle figurines, a Cinderella and random Anna. Not what is described or advertised on the site. Sent an email about it and was told it was my fault for not specifically stating I wanted the princesses advertised in the image. It’s like saying you ordered a Frozen Cake but because you didn’t specifically ask for Elsa we’ve sent you Ariel. Totally ridiculous. Please avoid.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Love the cake

Great communication.. My needs were met.. Very easy to agree with designs etc. Service was amazing from start to finish. Packaged really well.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time , all perfectly assembled
Cake was delicious
Got exactly what I ordered , this is the second time I used caker street and never had any problems

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

The easiest ordering process I’ve ever…

The easiest ordering process I’ve ever experienced with so many beautiful cakes to choose from. I honestly don’t know how they are able to offer so many fantastic cake options for next day delivery. The honest dilemma is not “How can I get something special in time?” It’s “Which amazing cake do I choose out of the countless fabulous cakes on offer?” I am looking forward to receiving this cake for my mother’s 90th birthday.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I honestly can't recommend Caker Street…

I honestly can't recommend Caker Street highly enough!

We ordered two celebration cakes for a joint birthday, and they completely exceeded our expectations.

The first was a stunning "snake in the grass" cake for my daughter. The attention to detail was absolutely incredible – it looked so lifelike and was created to perfection. She was absolutely over the moon with it and couldn't stop smiling. It really became the centrepiece of the celebration.

The second cake was for my husband's 60th birthday and featured a carp. Again, the craftsmanship was outstanding. The fish looked amazingly realistic, and everyone commented on how talented the team at Caker Street are.

But the best part wasn't just how beautiful the cakes looked – they tasted every bit as amazing as they appeared. The sponge was incredibly soft, light and moist, with the perfect texture. It literally melted in your mouth. The flavours were absolutely delicious without being overly sweet, which made them a real pleasure to eat. The portions were also very generous, and there was plenty to go around all of our guests.

From start to finish, the quality, creativity and care that went into both cakes were second to none. If you're looking for someone who can create breathtaking cakes that taste just as incredible as they look, then Caker Street is the place to go.

Thank you so much for helping make our celebrations so special. We wouldn't hesitate to order from you again and will be recommending you to everyone!

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

The absolute worst cake of my life.

My boyfriend ordered a birthday cake from here to surprise me, but the whole thing turned into a total disaster.

The cake arrived completely smashed and ruined. When we reached out, the shop just tried to dodge responsibility and blamed their delivery courier. On top of that, their refund policy is just ridiculous—they actually expected me to ship a ruined, melting cake back to them within 24 hours on a weekend (when post offices are closed!), or settle for a pathetic 20% refund.

To make it even worse, we tried a bit of the part that wasn't totally crushed, and it tasted awful. It was shockingly, aggressively sweet and had absolutely no flavor. Just tasted completely cheap.

They ruined my birthday surprise, gave terrible customer service, and bake horrible cakes. Honestly, save your money and go literally anywhere else. Absolutely unacceptable.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

I was after a slight variation of one of the existing designs, discussed over WhatsApp and got my order created. Very helpful :) if the cake tastes as good as the service I'll be over the moon 😂

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

It is my 5th order each cake perfect

It is my 5th order each cake perfect. Family tried many comps and even cake makers via Facebook. Either awful or awful and unreliable failure to deliver due to being lazy.
By far the best unanimously from my family.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Birthday cake

I would like caker street for doing my daughter and sons birthday cake and delivered straight to my door with no issues the cake was packed very well and delivered with care thank you the chocolate cake was beautiful everyone loved it the size of my 12 inch cake was so massive worth every penny cake was just how I saw it online I will continue to order cakes from them in future thank you for a good service I ordered 3 weeks in advance and they delivered on time with no delays

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I would use again and again, great service.

I ordered the snooker table cake for my husbands 50th birthday. I was sceptical as they are expensive cakes and ordered online worried I would be scammed. I called to confirm they received my order. They communicated with me on the day of delivery ( I made sure it was a few days before the special day) and it was delivered as expected with a time slot given beforehand. I could track the driver too. The cake was amazing and so well packaged. No damage at all and it was all perfection. Thank you so much :0)

June 22, 2026
Unprompted review

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