Car Planet Reviews 

It was very fast, I had a very pleasant experience, all the staff were very nice

Stay away from Car Planet.

As soon as I contacted them through their website about buying a car, they kept calling and messaging me non-stop. However, once I paid a £1,000 deposit, their communication completely changed and they became almost impossible to reach.

For a whole week, I was unable to collect the car. I ended up spending two days at their Barnet dealership before I finally managed to take the car home. The whole process was extremely frustrating, and their communication was terrible.

A couple of days after buying the car, I went to a petrol station and filled the tank. When I walked back to the car, I discovered that petrol was leaking heavily from the fuel tank. This is an extremely serious and dangerous safety issue.

I immediately called Car Planet, but they simply told me to call back on a working day. I called again on Monday and was put on hold for 30 minutes with no result. I called back once more and was told that someone would contact me, but nobody ever did.

The car is leaking petrol, which is potentially extremely dangerous, yet they do not seem to care or treat the situation with any urgency.

This has been by far the worst car-buying experience of my life. Based on my experience, I would strongly recommend staying away from Car Planet.

Polite staff
No hard sell
Overall a good experience

The car was dirty inside and out, both front tyres were damaged and close to legal limit on the mot advisory, the salesmen tried for 3 hours to sell me warranty, I travelled from Leeds and was handed the car with no sat nav, I had to hook up to my phone.

Had a great experience with Hassan who helped me to get my car. It was a really busy week so calling into the centre was hard to get through at times but he kept me informed of updates by email and made calls to myself. On the day of completion everything was ready on time and I was happy with the outcome

Stay away from car planet

Bought a car from car planet Barnet in April 2026 and just after 2 months of buying, the car engine failed.
Since june 2026 till date, car planet has constantly revised their delivery dates. There has been no communication upfront from them. They provide a response only when you ask.
They provided a courtesy car which has all 4 tyres worn out. When asked to replace it as i have a long distance travel planned, they outrightly said no.

They are worst in post sale services as there is no accountability.
They dont even care that a customer is formally raising a dispute with motor ombudsman.
They are the worst and would request everyone to stay away from them.

The staff and service was amazing and was quick and easy with the delivery

Very good service. Had lovely 2 cups of coffee.

We paid cash for a second-hand car from Car Planet Barnet on 27 July 2026. Car Planet agreed a part-exchange of £500 for our old car. Car Planet provided us with a credit invoice and assured us the £500 would be with us within 3-4 working days. It has been more than 10 working days and we still haven’t been paid. We repeatedly phoned Car Planet but the after-care or customer services team is non-existent. We left messages and eventually got through to someone. They assured us the payment was being processed but after two weeks we still haven’t been paid.

Our buying experience was in itself stressful: Car Planet use high pressure selling techniques to sell add-ons such as bundled annual services, extended warranties and coatings and treatments. After paying for our new car, we were kept waiting over an hour to collect the key. They only had 1 staff member dealing with post-sales and 1 staff member dealing with finance. Everyone else we could see in the large open plan office was sales – maybe a dozen of them. We only hope there is nothing fundamentally wrong with our car because realistically, we will have no recourse unless we take court action. I accept we should have insisted on a deduction for the part-exchange amount given that we transferred V5C ownership. They took possession but have paid nothing and have no basis to refuse payment - this is tantamount to theft! There are loads of complaints about them on Trust Pilot and interestingly their response is for the complainant to get in contact with the email provided but it’s the same email address that doesn’t respond to complaints in the first place!

I was sold a faulty vehicle. I feel they’re only interested in making sales. The after-sales service has not been prompt either, and the problem has still not been resolved even after a month.

Poor customers service, an hour waiting on after sale and failed to get my car fixed.

Had plans to go to Watford to buy a car (Tesla) from Car Planet.
Thanks to God I read the review
Would never get a car from them, even if given free

Unfortunately, not a good experience but it may change.

I attended Car Planet and carried out a test drive on one of their cars. Thoroughly checked it over and was pleased. So, put down a deposit.

During the week from deposit to collection, I made arrangements to collect the car via the WhatsApp despite ringing them and getting no answer.

Yesterday, I collected the car. I had to wait over an hour as it was not ready, disappointing. I thoroughly inspected the car before driving off. During my journey home the engine management light activated. So, I am currently going through the rejection process.

Yesterday, same day that I collected car, I spoke with a manager in aftersales. Polite, apologetic and professional. She accepted the rejection and told me car would be collected that day. I then received a slightly contradicting email to what was agreed from their aftersales email address and to top it off the car was not collected, not good.

Today, I have rang 3 times, asking for collection to be messed around. So, supposedly the car is to be collected today, we shall see.

Unfortunately not a great experience to date. If the rejection process, communication, their timescale improves and is prompter than what Im experiencing and I receive better service then I am currently, I will, of course, update this review.

Allan was professional and knowledgeable.
A Portuguese administrator that sorted paperwork after sale was excellent

I purchased this 2017 BMW 330e M Sport Plug-in Hybrid yesterday from watford and, unfortunately, it has been one of the worst car-buying experiences I’ve had. Before I paid my deposit, the customer service was excellent. However, once the deposit was paid, everything changed. The communication, attitude, and overall customer care dropped significantly. I was encouraged to take both the finance and the extended warranty through the dealership. When I arranged finance elsewhere because their APR was much higher, I was told they could no longer offer a discounted warranty and that I would have to pay full price. I decided not to take their warranty as I found a more competitively priced option elsewhere. While I understand that pricing is their decision, I was disappointed by how noticeably their attitude changed once I chose not to purchase their finance and warranty products. My sales representative also became very difficult to contact after I paid the deposit. Messages that were answered quickly before the sale suddenly took many hours, and sometimes until the following day, to receive a response. It genuinely felt as though, once my deposit was secured, I was no longer a priority. Before the sale, I was told that the worn tyre would be replaced if necessary. However, when I later raised the issue, I was told that because the MOT did not identify the tyre as defective, they would not replace it. This was very disappointing, especially as a replacement had been discussed before I committed to buying the car. I requested that the wheel alignment be carried out before collection and was told that it would be done. However, when I collected the vehicle, there was no wheel alignment certificate available. I was simply told it had been checked, with no evidence provided. The car is a plug-in hybrid, yet it was handed over without a charging cable, which caused unnecessary inconvenience from day one. One of my biggest concerns is that the plug-in hybrid system was never demonstrated to me before delivery. The vehicle was not charged, so I was unable to verify that the hybrid system was functioning. I was simply told to buy a charging cable myself, charge the vehicle at home, and if there was a problem, I had six months to bring it back for inspection. I was also promised that this would be confirmed in writing by email, but I never received that email. The handover itself was also poor. I was just given the keys and told to pick up the car. No one came outside with me, explained anything, or ensured I was satisfied. For a dealership selling premium vehicles, I expected a far more professional level of service. Overall, the enthusiasm and promises made before the deposit disappeared afterwards. If I hadn’t already paid the deposit, I would have seriously considered walking away and buying my car elsewhere. I would strongly advise future buyers to get every promise in writing, inspect everything carefully before completing the purchase. Based on my experience, I cannot recommend this dealership.”

Caglar gave great aftersales service which I really appreciated.

Their customer service is 100%. Would definitely recommend them to friends and family… love love love itttt….

Second 1 star review - AVOID. CUSTOMER SERVICE IS SHOCKING. My door handle fell off the car.

I bought a lexus from this company 2 months ago. After issues with the tyres in which i had to pay out of my own pocket due to safety concerns, they decided not to refund me.. but that was all in my first review. This review is about the fact that randomly after opening my car door, the door handle came off in my hand. Yes, you read that right. The driver door handle came off the door. After checking it with a mechanic, we noticed a bit of glue in the hole. Now, im not blaming them for that. It may have been previous owner, however, i bought the car from them and so i called to see what they could do to help. I was authorised £80 for a diagnosis, and they asked me to email them an invoice which i did...i paid from my own pocket. Then when i get a further invoice for the repair that would be covered.."As long as its not that much". I was asked to email them for the person to get authorisation from management. I emailed 8th august and asked for the £80 to which ive had no response (14th today). I am having to climb through my passenger door to get to my seat. They are not swift in response to anything i email...but watch them respond to this within a day or 2. Clowns.

Bought a car for £15k, asked the salesperson if there was any damage to the leather, they said no. Spotted considerable damage concealed to the driver on the way home- all my emails have been ignored since by both support@ and aftersales@

Terrible customer support, terrible after-sales, terrible experience. Avoid at all costs.

Reply to their reply:
An absolute lie, my first email was sent almost a month ago. Not a single reply was made.

Good experience
Good knowledge
Good service and plenty of opportunity to select your dream car
God Bless them