Car Planet Reviews 

I called and was able to come and see the car on the same day. I was assisted by Mo Eka who came on not only one but two test drives with me. He took time to explain the different options on how to buy the car +/- warranty and put me at ease. I’d buy from here again if I needed another car.

I came to the Barnet branch twice in the space of a week. On the first trip to view the cars, at the help desk it was pretty clear to me that the receptionist was not impressed that I was there to view the products. She wasnt remotely welcoming but I turned a blind eye and got on with my task at hand. On my second trip to test drive the cars that I personally booked in. I was greeted in the most lackluster fashion by Jordan. Who seemed to think it was more appropriate to maintain his road man image than be welcoming to someone who's planning to put commission into his pocket. As Jordan took me and my partner to another room and not to the cars that I had booked to test drive. He questions weather I'm there to purchase a car today, in turn making me feel like that I have to purchase a car to please him and make him friendly in this process. He takes me to his desk to then proceed to question weather I liked the cars I have booked in. I had done extensive work on the cars I wanted to purchase and knew very well why I had selected them. When passing this information onto Jordan he proceeding to question my decisions like I was insane and I was wasting his time. When he eventually gave in, he proceeded to give off an attitude of a man who felt like his time was wasted. Again lacking the knowledge and foresight to be polite to a customer. Am I not allowed to make my own decisions about the car I want to purchase? Is life easier for everyone if I buy the car Jordan prefers?

It's utter nonsense and not a method of salesmanshipin any shape or form.

I ask Car Planet how they expect people to part with thousands of pounds when they employ people like that. I have been to your shop twice and received no customer service.

Not to mention that Jordan has been mentioned in previous complaints before. Sort yourselves out and sort him out

I had a very good experience with Car planet, Jason was kind and helpful and gave me a great service. Thank you so much and I recommend this company.

Staff was helpful and courteous.
Car was delivered when promised.
Unfortunately there was no Basic Owners Manual, to explain basics like required tyre pressure, how to programm the radio etc.
This is usually the minimum a new owner would expect.

It was a thrilling service from Ish and was very helpful all. Going out if his way to make my experience memorable Well done, will spread your services

Appalling aftersales service – they would not even collect a rejected vehicle

My experience with Car Planet has been absolutely unacceptable.

I purchased a Volvo S90 from them via distance sale. The vehicle was delivered on 9 July 2026 and I exercised my right to reject it shortly afterwards.

From that point onward, what should have been a straightforward vehicle return became more than a month of unnecessary chasing.

I repeatedly contacted Car Planet by email and telephone asking them to arrange collection of the vehicle. Many of my calls and emails went unanswered. When I eventually received a response from their Aftersales Manager, I was simply told that they were still “reviewing the matter internally” and that they could not provide me with a firm collection date.

Meanwhile, the vehicle remained parked, unused and continuously available for them to collect.

My finance broker, CarMoney, investigated my complaint and formally upheld it, confirming that the finance agreement would be unwound.

Even after this decision, Car Planet still failed to arrange collection.

The situation reached the ridiculous point where CarMoney themselves emailed me on 19 August stating that, because they had received no response from the dealer, they were instructing an independent third-party company to collect the vehicle and take it to auction.

Think about that: the finance broker has effectively had to step in and arrange removal of a vehicle that Car Planet should have collected themselves.

Throughout this delay, my £3,100 deposit has remained tied up, the finance agreement has remained unresolved, and I have had to spend a completely unreasonable amount of time making calls and sending emails simply trying to get Car Planet to take their own vehicle back.

I have retained the full email correspondence and chronology, including:

* Car Planet acknowledging the issue but refusing to provide a collection date;
* repeated requests from me for the vehicle to be collected;
* CarMoney’s final response upholding my complaint; and
* CarMoney subsequently confirming that they were arranging third-party collection because of the lack of response from the dealer.

I am attaching relevant correspondence so potential customers can judge the level of aftersales service for themselves.

Buying a car is the easy part. The real test of a dealership is what happens when something goes wrong.

Based on my experience, Car Planet’s aftersales handling has been extremely poor, slow and unnecessarily stressful, and I would not purchase another vehicle from them.

The process was very smooth and i got my car within hours. Staff is very professional specially dominik who helped us understand everything easily.

My previous one star review has been removed, let’s see if this one remains.

Don’t ever buy from this company.

Rogue traders and in my case took my car in part exchange at an agreed price, took the V5 and car itself and haven’t paid me. It’s extraordinary and fraudulent. A bunch of rogue traders that needs to be closed down. Given the negative reviews, I have reported them to Trading Standards. I have issued proceedings but I can see from reading the reviews that they don’t care

Mo Eka was warm and welcoming to us, he provided us with a great service and showed us around everything in the vehicle, he was also open to answer any questions we had.

Very Good services by Mr Mo Eka
Thanks you carplanet

You'll get a car but expect nothing else, especially if there are problems after buying.
Would not recommend.

Bought a car, stopped working due to lack of fuel after 1 mile. No response to emails. Call centre complaints staff said "your fault, you should have checked fuel gauge". Subsequently they admitted they should have put at least 10-12 miles worth in the tank. No compensation for inconveience and time.

Wouldn't buy again from Car Planet (Barnet).

Poor poor customer service. Did not provide what I asked for (service history) multiple times when trying to purchase a car. They then sold it to someone else and ignored my messages. Do not recommend and will not be returning there.

The staff are friendly approachable and very easy to speak to, they are personal and courteous. And very helpful.

Excellent customer service
Friendly and professional staff.
Such is the dedication of Mehraz,he's sacrifices his day off to be there when we collected the van.
I applaud you young man
Keep up the good work

please never buy a car from this garage. they have sold me a car which is not safe to be driven. they did lots of work on the car which was not done very professional at all. after sales team were rude and every time it took them 45 minutes or more to answer the phone.

Where do I begin around how terrible the experience has been -

Firstly, a warning. Please check every feature claimed on the website. My car listed clearly in the title and in the description it had parking sensors, only for it to arrive without them. My car also arrived with a cracked wing mirror and additionally a list of issues I pointed out when viewing - missing dust caps, dirty, loose fittings in glove box, nothing was addressed.

The claims of the 150 point inspection are nonsense. They take no pride in their products and you are nothing to them. Do not be fooled by the professional website, when you visit the branch it's very much the stereotypical 'used car salesman' environment with telling you anything, even if its untrue to get you to commit.

The barnet branch is an absolute joke, its a giant boys club where there are just staff in big clusters just going in and out the building taking vape breaks rather than spending any time with the clients, they pull up the spec of the car in front of you and have no idea what they're actually selling.

As I was unconvinced I was promised (by the manager) that if I bought the car I would be given extras, Shuraguard, free tank of fuel, etc. Obviously, none of this happened....

Anyone who has been to the Barnet branch I'm sure will testify to this

The aftercare service is a joke and all solutions offered were at my expense (the repair centre only operates mon-fri, so I would have to take time off work to get the mirror replaced). Despite acknowledging that the car was advertised as having sensors (as I screenshotted evidence before they removed the listing...) they said all I could do was 'swap' the car, even though I've already paid tax and insurance on the car I purchased. When I asked them to give me a list of cars, they refused and said call the barnet branch and ask for the manager... haha

I'm laughing because it's been such a joke of a process, I am now taking legal action under consumer rights which is obviously not an ideal situation. Usually, I'm quite chill about these things but this company is beyond a joke.

If even one person reading this takes their custom elsewhere it will be worth it

To me the 150 cheques mean 12 and a half years stuck with the quality given.

Ignorance shown towards human interaction should be intervened by the Serious Fraud Office.

Once reported, a Group of collective Paragraphs, reference numbers would be presented to whatever Governmental department there are in Education.

Rayyan has been extremely helpful in helping us find our new car.
Super lovely experience thank you!

It felt a little like a customer conveyor belt at the Barnet showroom. There was a lot of upselling and quite a bit of pressure to take out finance. There was no flexibility at all on the price of the car, and even negotiating the cost of the extended warranty went on for far longer than it needed to.

I was also surprised that the car only came with a six-month warranty as standard, with an additional cost to extend it. The very loud music also made sitting down to discuss the car quite annoying. The whole place could do with a refresh (tidy old seats).

That said, the overall process was smooth and efficient - Ali Rahmati was friendly. The main disappointment was at collection; we were told the car had been washed and was ready to go, but this wasn’t actually the case. We ended up waiting around an hour for it to be prepared, which wasn’t ideal when we had a small baby with us.