Charged full price instead of the insurance
We had our window broken following a theft that happened in a car park in Milan
Although the onsite team was quick and responsive they charged us for the full amount of the window 450 euros whereas we had already paid the excess to the insurance of £115. When we collected our car we explained that we went through our insurance and already paid the excess, we should not have had to pay anything. Instead we were asked to pay the full amount for the repairs and they were still holding our car keys so we didn’t have a choice.
We are still now trying to g to recover our losses from our insurance but we are 450 euros short.
we also had our car sanitised for 25 euros but still found glass in the car floor. Disappointing experience.
Reply from Carglass® Italia - Bergamo - Via Pizzo Recastello
Dear customer, we are very sorry for your negative experience. Your reporting is important to us and we will work to improve our service. Thanks for letting us know. Team Assistenza Clienti Carglass®