There are a lot of options of cases, including some old models that are available. I am very happy to have Anson Lo’s brand to collaborate with Casetify, which is the reason for me to be one of your c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customization case page is difficult to use and very laggy. Finished edit the photo using the given frame, looks fine. But when return to the case page, photo often out of frame.
I do plenty of online ordering, photo editing and tech stuff. I had a hard time navigating your site compared to others, skinit and case24 to be specific. Finding the card icon was impossible except... See more
Company replied
Your products is very good and I am your customer loyalty to the design over8years. Normally You use Kerry as Courier (very fast shipment,only7-8days) But Last order I am very disappointed about you... See more
Company replied
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
156K reviews
Asks customers to review
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Image came off less than 30 days
The image rubbed off in some areas less than 30 days after purchase. Asked for a replacement due to the product image coming off and was denied. No longer using casetify. I’ve been using for years but the price is not worth it anymore.
June 19, 2026
thx for the prompt action for assistant~
July 16, 2026
Enjoy your case — maybe for a few months
After only a few months of owning my case, the art printing is peeling off. I’ve not done anything abrasive, just used my phone as normal. When I reached out with a warranty claim, they said that peeling wasn’t covered by their warranty. Absolutely crazy — they expect their cases to become trash in only a few months. So embarrassing, clearly fast fashion. Shop somewhere else.
July 16, 2026
Unprompted review
Great customer service
I had an issue with one of my cases, but after a few quick and efficient exchanges with the support team, I received a replacement. Great customer service and a smooth experience. Thanks, Casetify!
June 29, 2026
Unprompted review
I LOVE CASETIFY
I LOVE CASETIFY. I own a few a cases. The quality is amazing. I always get compliments. The transactions are smooth and my cases come in as expected!! LOVE CASETIFY❤️
July 17, 2026
Excellent
Really like the selection and the product received seems excellent quality. Also love the case design.
June 9, 2026
Cute but not protective
I disliked the delay in communication of when my phone case was en route and would be delivered to me. After about 10 days or so I received an email that my phone case was on its way, and then in the same day received the email it was delivered. I also feel the products are expensive but don’t deliver the drop/impact protection they advertise, however the products are cute.
June 6, 2026
Great cases for sure
Great cases for sure. slim but protective. Cute but functional. Worth it.
March 20, 2026
Higly Recommend
Easy to use website. Easy process to buy product. Qualitfy of the caees is amazing!
May 27, 2026
I tried two different sort of device…
I tried two different sort of device and the agreement didn’t work. I’m kinda disappointed I wasn’t able to use my first purchase with 10% off.
July 16, 2026
I love the choices
I love the choices. So I write down ones I liked and then typed them in search, and only done of them came up and I had to really search for the one I was looking for. Glad I found the product.
July 16, 2026
Protect ya phone!
Best cases I’ve purchased in the past decade, been using Casetify since iPhone 11 Pro Max came out and never had issues with a broken screen since! Thanks for the great products :)
October 13, 2025
I had to put my credit card information…
I had to put my credit card information so many time and it didn’t go thru. Once I used Apple Pay, it got denied the first time and then I had to verify it. This is unusual because I’ve never had a transaction denied before. My friend also had the same issue when I talked to her about this.
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I don't understand you guys gave me…
I don't understand you guys gave me back my money for cancelled order #32507041. But you took that refund back? I just paid for another order which is 32538378, so I need that money again you took for cancelled order!
July 16, 2026
Reply from CASETiFY
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
Phone case broke after 2 weeks
Phone case broke 2 weeks after receiving it. Contacted customer service about warranty 2 weeks have passed and I have heard nothing about what will be done to replace my case.
June 2, 2026
Reply from CASETiFY
Hi Pamela, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke@ CASETiFY
Quality Issue - Warranty Denied
I've ordered close to twenty cases and have "gold" status. One of my recent orders is suffering from ink peel off on the edge after 4 months and my warranty claim was denied as normal wear and tear. I'm not impressed with the customer service at all!
Order #31178949
July 15, 2026
Unprompted review
Reply from CASETiFY
Hello Nathan, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
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