CEF - London City Store Reviews 9

TrustScore 4 out of 5

4.1

Unit 3 & 4 Quaker Court, Grey Eagle Street, E1 6SF London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

CEF, through their online sales team and the City of London branch, worked really hard to ensure that I would receive some items that I needed as part of a work emergency. Highly recommend.

Company replied

Rated 4 out of 5 stars

Large selection of products. However, the more economical range are online only, and the 'collect from store' is exactly same price as home delivery.

Company replied

Rated 4 out of 5 stars

This place ideal for all my electrical needs as I'm only working a 5 minute walk away and the staff are always helpful

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - London City Store

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 3 & 4 Quaker Court, Grey Eagle Street, E1 6SF, London, United Kingdom

  • 020 7699 5900

4.1

Great

TrustScore 4 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Good customer service

Good customer service. Also gave some good advise.

March 13, 2026
CEF - London City Store logo

Reply from CEF - London City Store

Thank you very much for your review George.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Online Only Products

Large selection of products. However, the more economical range are online only, and the 'collect from store' is exactly same price as home delivery.

April 24, 2025
CEF - London City Store logo

Reply from CEF - London City Store

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Punctual

Punctual. Arrived on time

July 12, 2024
CEF - London City Store logo

Reply from CEF - London City Store

Thank you very much for your review Ibrahim.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

you responded to an enquiry

you responded to an enquiry, correctly, courtuously and efficiently. Normal postage delays were encountered.

January 19, 2024
CEF - London City Store logo

Reply from CEF - London City Store

Thank you very much for your review and feedback Charles.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

paid for next day delivery

paid for next day delivery, product never received. Contact numbers left with order, no calls received, delivery details says it was delivered but then turns out this was a failed attempt.

Very, very poor customer service. Extremely reluctant to ever use your services again.

November 9, 2023
CEF - London City Store logo

Reply from CEF - London City Store

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent and quick shipment

Excellent and quick release of shipment / order

July 25, 2023
CEF - London City Store logo

Reply from CEF - London City Store

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

CEF worked hard for me

CEF, through their online sales team and the City of London branch, worked really hard to ensure that I would receive some items that I needed as part of a work emergency. Highly recommend.

July 11, 2023
CEF - London City Store logo

Reply from CEF - London City Store

Thank you very much for your review and feedback Dave.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great service

Great service, with no problems

March 13, 2023
CEF - London City Store logo

Reply from CEF - London City Store

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

This place ideal for all my electrical…

This place ideal for all my electrical needs as I'm only working a 5 minute walk away and the staff are always helpful

February 2, 2023
CEF - London City Store logo

Reply from CEF - London City Store

Thank you very much for your review Kevin.

Best Regards
Adele Feller (Customer Services Manager)

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