CEF - SOU Reviews 

37
TrustScore 4.5 out of 5

4.7

unit 1, 108 Commercial Road, SO40 3AE Southampton, Totton, GB


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Rated 5 out of 5 stars

Scott at our branch in Totton always goes that extra mile to source parts, quote a good competitive price and get parts ordered ASAP and most importantly for me keeps us informed as to when parts co... See more

Company replied

Rated 1 out of 5 stars

Click & Collect order from CEF Southampton (8 x 2G11 LED 20W). When I got home 1 of them had been replaced with a used 55W Fluorescent Lamp inside. I had travelled from Bournemouth, as there wasn’t an... See more

Company replied

Rated 5 out of 5 stars

Great Wholesaler. Having dealt with all of the wholesalers over the last 20 years, we deal solely with the Southampton branch, where nothing is too much trouble and all at great, competitive prices.... See more

Company replied

Rated 5 out of 5 stars

I regally use the Southampton Branch of CEF, they always offer outstanding service. Our Account Manager, Scott, always gives us great prices and goes over and beyond to support. On Serval occasions th... See more

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - SOU

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 46,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls & ATEX/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • unit 1, 108 Commercial Road, SO40 3AE, Southampton, Totton, United Kingdom

  • 023 8023 1222

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.7

All reviews

(37)

3,281 reviews in the last 12 months

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Rated 5 out of 5 stars

Kitchen parts needed quickly

The order was for parts to complete a kitchen fit out.
It was easy to order on line and the items were delivered within a day or so, which was quicker than they had said.
Very efficient ! Thanks

April 10, 2024
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback Mark.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. Good product and price

March 28, 2024
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review John.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Went into the branch showed what part…

Went into the branch showed what part was required, helped me order part online, next day it turned up , wrong part, so went back to branch explained, not very helpful, would not use again

January 15, 2024
CEF - SOU logo

Reply from CEF - SOU

Thank you for your review and feedback Justin.

We apologise that on this occasion we have not provided you with an acceptable level of service.

A member of our CEF team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Best Wholesaler I've Ever Used

My company and I have been using CEF Southampton for a couple of years now.

By far the best wholesaler I wouldn't use anyone else.

Since around May I've noticed a huge improvement in all areas such as better items in stock and a high amount of stock which suits the needs of my company.

The staff are always helpful and most of all happy and you can have a good laugh with all of them.

It's a pleasure to walk through the doors of Cef Southampton.

They always look after me on price once again this has improved since around May time which is an important part of how I choose my wholesaler.

They always have what I need in stock which is essential for any reactive maintenance which we do regularly.

They are always on time when I have a delivery and are more than happy to deliver it at a moments notice.

I can't see me ever using another wholesaler as long as I'm working.

December 1, 2023
Unprompted review
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback Ben.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great First time experience using CEF

First time I've used CEF.
Placed order on-line as Guest to pick up in-store.
Went to store a few days later and the staff were friendly and helpful. Very quick to pick up my order.
Thanks

October 28, 2023
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great Supplier

We have recently partnered with CEF and have found them to be a reliable, competitive supplier.

August 24, 2023
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review Margaret.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great service

July 11, 2023
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review Anthony.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Click & Collect order from CEF…

Click & Collect order from CEF Southampton (8 x 2G11 LED 20W). When I got home 1 of them had been replaced with a used 55W Fluorescent Lamp inside. I had travelled from Bournemouth, as there wasn’t any there, so I emailed customer services to sort it out and have heard nothing since. c£15 on a used lamp which wont work in a LED fitting and no response isn’t great. Tbh I shouldn’t have to check when collecting that the goods in the boxes haven’t been replaced with something else.

December 9, 2022
CEF - SOU logo

Reply from CEF - SOU

Thank you for your review and feedback Dan.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Easy to order online,got the order next…

Easy to order online,got the order next day.
4stars because I went to your shop to buy,wanted to pay cash but only took card payment. I think you should have a choice

November 22, 2022
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback Irene.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

online saves me time

I was wary about using the online service for ordering materials, but it has been a god send for me. It takes me about 30 to 45 mins each week to place orders and the delivery next day saves me hassle.
Being able to access previous orders and the fact you can click on previous items is great.
All staff I deal with online or within any branch are friendly and very helpful.

June 29, 2022
Unprompted review
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback Pete.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Quick and efficient

March 21, 2022
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review Tim.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very good

Very helpful and good on price.

March 20, 2022
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Thanks Sam CEF Southampton

This review is regarding SAM at CEF Southampton (Totton) - we are a regular CEF customer and now use them as our primary supplier, mainly for the Customer service and honest pricing that we receive. Sam is super, he always has a cherry greeting even when the branch is under pressure, he understands exactly what I am after even when I say things like "one of my sparkys has asked me to get "a 227mm hole thingy", his knowledge of all the products is huge, if it's not in stock he will find it, arrange to get if from CEF online or seek an alternative and even carries stuff out to my car. A future Manager for sure. ***** Thanks Sam and also Scott, Adam, Gavin and Paul CEF Southampton

October 29, 2021
Unprompted review
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback Lynne.

I will ensure this is passed over to the team.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

There was a missing part

There was a missing part. CEF range the suppler and the part arrived the next day.

September 25, 2021
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review Nigel.

Best Regards
Adele Feller (Customer Services Manager)

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