CEF - SOU Reviews 32

TrustScore 4.5 out of 5

4.7

unit 1, 108 Commercial Road, SO40 3AE Southampton, Totton, GB


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Rated 5 out of 5 stars

Made a visit to your Southampton Branch in Totton. After visiting two other wholesalers that couldn’t help I nearly gave up. I’m glad I tried CEF before I did. The guys in there were great! Very a... See more

Company replied

Rated 1 out of 5 stars

Click & Collect order from CEF Southampton (8 x 2G11 LED 20W). When I got home 1 of them had been replaced with a used 55W Fluorescent Lamp inside. I had travelled from Bournemouth, as there wasn’t an... See more

Company replied

Rated 5 out of 5 stars

CEF never fail to deliver, the website is a great tool that saves so much time when running a business. Much quicker than the old ways and a great selection of parts. Prices are good too! Having the b... See more

Company replied

Rated 5 out of 5 stars

I regally use the Southampton Branch of CEF, they always offer outstanding service. Our Account Manager, Scott, always gives us great prices and goes over and beyond to support. On Serval occasions th... See more

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - SOU

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • unit 1, 108 Commercial Road, SO40 3AE, Southampton, Totton, United Kingdom

  • 023 8023 1222

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Great Supplier

We have recently partnered with CEF and have found them to be a reliable, competitive supplier.

August 24, 2023
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review Margaret.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great service

July 11, 2023
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review Anthony.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Click & Collect order from CEF…

Click & Collect order from CEF Southampton (8 x 2G11 LED 20W). When I got home 1 of them had been replaced with a used 55W Fluorescent Lamp inside. I had travelled from Bournemouth, as there wasn’t any there, so I emailed customer services to sort it out and have heard nothing since. c£15 on a used lamp which wont work in a LED fitting and no response isn’t great. Tbh I shouldn’t have to check when collecting that the goods in the boxes haven’t been replaced with something else.

December 9, 2022
CEF - SOU logo

Reply from CEF - SOU

Thank you for your review and feedback Dan.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Easy to order online,got the order next…

Easy to order online,got the order next day.
4stars because I went to your shop to buy,wanted to pay cash but only took card payment. I think you should have a choice

November 22, 2022
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback Irene.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

online saves me time

I was wary about using the online service for ordering materials, but it has been a god send for me. It takes me about 30 to 45 mins each week to place orders and the delivery next day saves me hassle.
Being able to access previous orders and the fact you can click on previous items is great.
All staff I deal with online or within any branch are friendly and very helpful.

June 29, 2022
Unprompted review
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback Pete.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Quick and efficient

March 21, 2022
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review Tim.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very good

Very helpful and good on price.

March 20, 2022
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Thanks Sam CEF Southampton

This review is regarding SAM at CEF Southampton (Totton) - we are a regular CEF customer and now use them as our primary supplier, mainly for the Customer service and honest pricing that we receive. Sam is super, he always has a cherry greeting even when the branch is under pressure, he understands exactly what I am after even when I say things like "one of my sparkys has asked me to get "a 227mm hole thingy", his knowledge of all the products is huge, if it's not in stock he will find it, arrange to get if from CEF online or seek an alternative and even carries stuff out to my car. A future Manager for sure. ***** Thanks Sam and also Scott, Adam, Gavin and Paul CEF Southampton

October 29, 2021
Unprompted review
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review and feedback Lynne.

I will ensure this is passed over to the team.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

There was a missing part

There was a missing part. CEF range the suppler and the part arrived the next day.

September 25, 2021
CEF - SOU logo

Reply from CEF - SOU

Thank you very much for your review Nigel.

Best Regards
Adele Feller (Customer Services Manager)

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