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Chards Coin and Bullion Dealer Reviews 

10,661
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,892 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the staff is very polite, professional, and always ready to offer helpful advice for any purchase. Buyers consistently appreciate the highly competitive prices, transparent pricing charts, and the extremely easy-to-use website for placing orders. Orders usually arrive very promptly, and items are always securely wrapped for safe delivery to your door. Some reviewers were not happy with certain aspects of product handling and delivery arrangements. A few customers mentioned that specific items appeared slightly worn or were packed without individual protective sleeves to prevent scratching.

What people talk about most

Service

Consumers find service to be exceptionally positive, reliable, and professional across numerous purchases.... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and speedy arrival... See more

Product

People report high satisfaction with the product, highlighting competitive prices and beautiful conditions.... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive rates, transparent live... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had and continue to have a great experience dealing with chards. As I’m new to “stacking” I did Shop around and find the pricing to be fair and competitive on most things. The customer service... See more

Company replied

Rated 5 out of 5 stars

Great service once again as always. Crystal clear pricing even down to a declared margin over spot on the coins pricing chart. Live pricing so that the price constantly reflects market movements. A wi... See more

Company replied

Rated 5 out of 5 stars

I have a long history with Chards and am more than satisfied with them. In the past I did try a couple of other dealers or high pressure salesman as they turned out to be but quickly returned to... See more

Company replied

Rated 5 out of 5 stars

Having placed a couple of random orders and the team were able to consolidate them to one shipment and one post cost and arrange the day for delivery (signed for).Having looked around for best Britan... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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4.8

All reviews

(10,661)

3,742 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've used Chards for years

I've used Chards for years, great and friendly service and now they're in London, easy to pick up just 5 minute walk from the tube, which is also on the Elizabeth Line, so super easy

July 30, 2026
Rated 5 out of 5 stars

Just excellent people to deal with

Just excellent people to deal with. Wouldn't hesitate to use again. Thanks for a professional and friendly service.

August 3, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Alan,

Thank you for your review.

We're pleased to hear that you found us professional, friendly, and easy to deal with. Providing a straightforward and reliable service is something we always strive for, so it's great to know that your experience reflected that.

We also appreciate your comment that you wouldn't hesitate to use us again, and we look forward to assisting you with any future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Selling gold coins

I was extremely happy with the service received

August 6, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your review.

We're pleased to hear that you were extremely happy with the service you received. Providing a professional and reliable experience for our customers is always our aim, so it's great to know we met your expectations.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Another good experience with Chards

Made my purchase, straightforward experience. Good comms and probably into double figures the amount of times I've bought from Chards. Delivered in about 3 days from payment. Highly recommend.

August 6, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that your purchase was straightforward and that you were kept well informed throughout the process. It's also great to know that your order arrived promptly, around three days after payment.

Reaching double figures in purchases is a real vote of confidence, and we're glad that we've been able to provide a reliable service time and time again.

Thank you for your recommendation, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Top Tier Service

From the initial enquiry over the phone, speaking to Lesley who was so helpful booking a same day appointment and explaining the process, right through to the appointment in Blackpool where Kieran dealt with the formalities, it was straight forward, seamless and the team were friendly and polite

August 11, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Charlotte,

Thank you for your review.

We're pleased to hear that your experience was straightforward and seamless from start to finish. It's great to know that Lesley was able to assist with your initial enquiry, arrange a same-day appointment, and clearly explain the process.

We're also glad that your appointment in our Blackpool showroom went smoothly and that Kieran guided you through the formalities in a friendly and professional manner. We'll be sure to pass on your kind comments to both Lesley and Kieran.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

There once was a dealer named Chard,

There once was a dealer named Chard,
Who worked exceptionally hard.
With a sovereign or coin,
A sweet bonus will join—
A piece of Blackpool rock, sweet and unmarred!

Everything great as usual..

August 6, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that everything has been great as usual, and thank you for sharing your excellent limerick with us. We particularly enjoyed the reference to our Blackpool rock, which has become a popular addition to many orders over the years.

It's great to know that you've continued to have positive experiences with Chards.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service and support if you…

Excellent service and support if you need it. For new buyers of precious metals Chards are the best .

July 30, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Ivan,

Thank you for your review.

We're pleased to hear that you've been happy with the service and support you've received from our team. We understand that buying precious metals for the first time can feel daunting, so it's great to know that you found the process straightforward and well supported.

Thank you for recommending Chards to new buyers. We appreciate your confidence in us and are glad we could help make your experience a positive one.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars

We’ll be buying again

Very good, very efficient , coins turned on the given day , if i had one criticism, it would be that the customer know what the spot price is at the point of placing your order

August 4, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Richard,

Thank you for your review and for your kind comments about our service and delivery. We're delighted to hear your coins arrived on the promised day and that you found the process efficient.

We also appreciate your constructive feedback regarding the spot price at the point of placing an order. Live gold and silver prices are displayed at the top of our web pages to help customers track current market values, although we understand this information is not currently shown during the payment stage itself.

We agree that greater visibility at this point could improve the customer experience, and we have passed your feedback on to our IT team to improve the website experience.

Thank you again for taking the time to leave a review. We look forward to helping you again in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Chards are a top business

Chards are a top business, trustworthy, knowledgeable, very polite, friendly & helpful.. First class Service. I wish I had more money to spend!

July 29, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Sean,

Thank you for your review.

We're pleased to hear that you've found Chards to be trustworthy, knowledgeable, polite, friendly and helpful. Providing a professional and reliable service is something we take great pride in, so it's rewarding to know that your experience reflected that.

Thank you for your kind comments about our team and the first-class service you received. We certainly appreciate the sentiment about having more money to spend, and we'll be here whenever you're ready for your next purchase.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

The experience is smooth

The experience is smooth, effortless, and everytime I speak to a member of their team, its feels like they genuinely, with a warm people over profits energy.
Their physical and digital products are top class. Prices are very competitive and delivery was quick and felt very safe.

August 6, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you've found your experience with us smooth and effortless. It's particularly rewarding to know that our team have made such a positive impression.

We're also glad to hear that you were happy with both our physical and digital products. Thank you for highlighting our competitive pricing, as well as the quick and secure delivery of your order.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great customer service

Great customer service, Always easy

August 11, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Sean,

Thank you for your review.

We're pleased to hear that you've found our customer service helpful and that you've found the process easy throughout. Providing a straightforward and reliable experience for our customers is something we always strive for.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Use three times now


Use three times now
For purchases.
They are reliable had no problems

August 6, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you've chosen Chards for your purchases on three occasions and that you've found us to be reliable each time. It's great to know that everything has gone smoothly and that you've experienced no problems with your orders.

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Extremely pleased.

Prompt, courteous, polite, no pressure very relaxing, also felt very safe and secure. Wonderful experience all round. Coffee made it extra special. Thank you. 😁

August 6, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Tracy,

Thank you for your wonderful review.

We're delighted to hear that you found the experience prompt, courteous, and pressure-free. Creating a welcoming environment where customers feel comfortable, safe, and secure is something we take great pride in.

We look forward to welcoming you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Faultless service

July 30, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Michael,

Thank you for your review.

We're delighted to hear that you've found our service faultless. Providing a reliable, professional experience for our customers is something we always strive for, so feedback like yours is especially appreciated.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Outstanding Bullion Dealer

I highly recommend this outstanding bullion dealer. They are polite and professional people who are so helpful and knowledgeable with many decades of experience.
I have been a customer for over 20 years ((mostly recently the last 18 months) I have never had any problems or even glitches in ALL of my dealings with them.
Chards are the most competitive dealer with their selling premiums and also when they are buying bullion, this is clearly shown on their website, that’s something I’ve never seen with any of their competitors.
I highly recommend Chard’s if you’re buying or selling bullion 10/10.

July 29, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your outstanding review and for your loyalty over the years.

We're delighted to hear that you've been a customer for more than 20 years and that, throughout that time, your experience with Chards has remained consistently positive. Building long-term relationships with our customers is something we take great pride in, so feedback like yours is especially rewarding.

It's fantastic to know that you value our knowledgeable and professional team, as well as our transparent approach to both buying and selling bullion. We're particularly pleased that you highlighted our clearly displayed buy and sell prices, as we believe transparency is an important part of helping customers make informed decisions.

Thank you for your recommendation and for your continued trust and support. Comments such as "10/10" mean a great deal to the whole team, and we look forward to assisting you for many more years to come.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Flawless every time

I have used this company over a dozen times. They have been flawless every time. Also they pay at least scrap value for precious metals, unlike other companies.
Pleasure doing busness

August 5, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Simon,

Thank you for your excellent review.

We're delighted to hear that you've used Chards on more than a dozen occasions and that we've consistently met your expectations every time. Providing a reliable, straightforward service is something we take great pride in, so it's especially rewarding to receive feedback like yours.

We're also pleased to hear that you value our competitive precious metals buying prices and transparent approach.

Thank you for your continued support. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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