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Chards Coin and Bullion Dealer Reviews 

10,320
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,815 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are always willing to assist and make interactions pleasant. Many people highlight the excellent service, competitive pricing, and a great selection of products, often finding prices to be the best on the market. Reviewers also appreciate the prompt and secure delivery service, noting items are well-packaged and arrive quickly. However, some customers also noted issues when selling items back to the company, specifically regarding price adjustments or condition assessments upon receipt.

What people talk about most

Service

Customers consistently report positive experiences with the service, often highlighting its efficiency and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Reviewers highlight positive aspects of product, often praising the excellent condition and quality of items... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive and transparent... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, professional, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication via email updates on despatch etc. Good despatch time and packing. With the current sale offer the 50 oz of silver coins was over £300 less than Bullion by Post price. Just receive... See more

Company replied

Rated 5 out of 5 stars

One of the best precious metal dealers in the UK. They have some of the best pricing, and can be trusted with the items they supply. My order was dispatched within 2 working days as expected, with tra... See more

Company replied

Rated 5 out of 5 stars

Always the cheapest on the market! And the customer service is excellent. Prompt replies to questions, the ability combine postage on split Orders, and just generally a "safe pair of hands" in all my... See more

Company replied

Rated 5 out of 5 stars

As usual I popped in for a flying visit, Just a quick query regarding a coin I purchased from chards. Nothing is to much trouble for these guys, always willing to help and assist, the two staff... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,320)

3,691 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

All good had items in 3 days what I expected, always happy with chards... Give them a follow on Instagram and you tube

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Gold and silver

Good pricing and i like the website as it recommends best value products. They also keep you updated about delivery times

July 10, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your review.

We're pleased to hear that you found our pricing competitive and that you enjoy using our website. It's great to know that our best value recommendations help make choosing products easier, and that our delivery updates keep you informed throughout the process.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Jan,

Thank you for your review.

We're pleased to hear that you were happy with the service you received and appreciate your recommendation.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Straightforward

Straightforward, friendly and reliable service.

July 15, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Richard,

Thank you for your review.

We're pleased to hear that you found our service straightforward, friendly, and reliable. Providing a smooth and dependable experience for our customers is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Roger,

Thank you for your review.

We're pleased to hear that you found the ordering process easy and that your delivery arrived quickly. Providing a straightforward experience from start to finish is something we always strive for.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast and efficient.

Best prices. Good website. Fast processing. Well packed. Quick delivery.

July 3, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you found our prices competitive and were pleased with our website, packaging, and delivery service. It's also great to know that your order was processed quickly and arrived safely.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I always have enjoyable experience when…

I always have enjoyable experience when buying silver at chards, very user friendly online when purchasing from chards

July 3, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your review.

We're delighted to hear that you always enjoy buying silver from Chards. It's great to know that you've found our online purchasing process user-friendly and easy to navigate.

We look forward to helping you with your future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars

Issues with payment but resolved.

I had an issue where my payment was taken but the order was cancelled.
They were quick to resolve that and reinstate the order.

July 15, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for taking the time to speak with us this morning and for updating your review.

We're pleased we were able to explain what happened and quickly resolve the issue for you. Unfortunately, the error occurred outside of our normal working hours, so it was not something we were able to address until the next business day. As soon as our team became aware of the situation, it was treated as a priority and your order was promptly reinstated.

Whilst we understand it can be frustrating when things don't go as expected, we always encourage customers to contact us directly if there is a problem, as this gives us the opportunity to investigate and put things right as quickly as possible.

Thank you for giving us the chance to resolve the matter, and we're delighted that you're happy with the outcome. We hope you enjoy your order when it arrives.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

Easy and pleasant transaction no…

Easy and pleasant transaction no problems

July 11, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that your transaction was easy and pleasant, with everything going smoothly from start to finish. Providing a straightforward and hassle-free experience is something we always strive for.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Items arrived as promised in correct…

Items arrived as promised in correct condition thanks.

July 10, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Steven,

Thank you for your review.

We're pleased to hear that your items arrived as promised and in the expected condition. Ensuring orders are delivered safely and accurately is something we always strive for.

Thank you for choosing Chards, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars

Service was very good

Service was very good, I was concerned about the process prior to transaction but everything went efficiently.

July 1, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Teresa,

Thank you for your review. We're delighted you found our service to be good and that everything went smoothly.

We understand that making a transaction like this can sometimes feel daunting, especially before your first order, so it's great to know that our team was able to provide reassurance and make the process straightforward and efficient.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service

Great service - good to be able to pick postage day when pre ordered items back in stock.
Competitive pricing

July 3, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi James,

Thank you for your review.

We're delighted to hear that you found our pricing competitive and enjoyed the flexibility of being able to choose your preferred dispatch date when your pre-ordered items came back into stock.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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