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Chards Coin and Bullion Dealer Reviews 

10,283
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,794 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and high-quality products, often noting that prices are among the best in the market. The staff receives frequent commendation for being helpful, professional, and polite, making transactions smooth and pleasant. Reviewers also highlight the efficient and secure delivery service, with many appreciating the careful packaging and prompt arrival of their orders. However, some customers also noted issues with inconsistent pricing policies, particularly when market prices fluctuate, leading to dissatisfaction with how prices were locked in or adjusted. A few other people also felt that delivery costs were high compared to other dealers, and some suggested including a printed receipt.

What people talk about most

Service

Customers consistently report positive experiences with the service, often highlighting its efficiency and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Reviewers highlight positive aspects of product, often praising the excellent condition and quality of items... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive and transparent... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, professional, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication via email updates on despatch etc. Good despatch time and packing. With the current sale offer the 50 oz of silver coins was over £300 less than Bullion by Post price. Just receive... See more

Company replied

Rated 5 out of 5 stars

One of the best precious metal dealers in the UK. They have some of the best pricing, and can be trusted with the items they supply. My order was dispatched within 2 working days as expected, with tra... See more

Company replied

Rated 5 out of 5 stars

Always the cheapest on the market! And the customer service is excellent. Prompt replies to questions, the ability combine postage on split Orders, and just generally a "safe pair of hands" in all my... See more

Company replied

Rated 5 out of 5 stars

As usual I popped in for a flying visit, Just a quick query regarding a coin I purchased from chards. Nothing is to much trouble for these guys, always willing to help and assist, the two staff... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,283)

3,640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have purchased from Chards before

I have purchased from Chards before. I was very pleased with their service. As usual the process

July 8, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Jeremy,

Thank you for your review.

We're delighted to hear that you've purchased from Chards before and that you've once again been pleased with the service you received. It's always rewarding to know that the process continues to be smooth and straightforward for our returning customers.

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you received a very quick response from our team. Providing prompt assistance and keeping our customers informed is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Always a great service. Despatch was held until I returned from holiday.

Always a great service. Dispatch was held until I returned from holiday.

July 1, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you've once again enjoyed great service from Chards. It's also great to know that being able to delay dispatch until after your holiday helped make the delivery more convenient for you.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent experience

First time using this company best prices for buying gold compared to other places and really good service ,so no complaints would recommend them highly. definitely use them again.Vincent

July 1, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Vincent,

Thank you for your excellent review.

We're delighted to hear that your first experience with Chards was such a positive one. It's great to know that you found our gold prices competitive and were pleased with the service you received throughout.

We appreciate your recommendation and are thrilled to hear that you'd be happy to use us again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Is very nice to do business with…chards are very helpfull and correct.

Is very nice to do business with you.Everythink was good as I ordered.
Very happy.i will buy again from you.

June 30, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that everything went smoothly and that your order arrived exactly as expected. It's especially pleasing to know that you were happy with your experience and that you'll be returning to purchase from us again.

Thank you for choosing Chards. We look forward to helping you with your future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service

Great service! Placed the order online and it arrived within the time frame they said they would deliver, the website was very easy to browse through. Strait to the point.

July 6, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Artan,

Thank you for your review.

We're pleased to hear that you found our website easy to browse and that the ordering process was straightforward. It's also great to know that your order arrived within the expected timeframe and that everything went smoothly from start to finish.

Thank you for choosing Chards, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Friendly & proffesional staff.

Friendly & proffesional staff.

Looks like the owner can purchase another McClaren in another colour.

Repeat business is crucial to any business...

Because of the great interaction with the staff I would not hesitate to recommend others to use Chard or indeed use you again myself.

July 8, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paul,

Thank you for your review.

We're delighted to hear that you found our team friendly and professional. Providing great customer service is at the heart of what we do, so it's especially rewarding to know that your interactions with our staff left such a positive impression.

Thank you for your recommendation. We appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service

Excellent service. Clear and concise instructions.
I would recommend.

July 8, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Daniel,

Thank you for your review.

We're delighted to hear that you were pleased with the service you received and found our instructions clear and easy to follow. Making the process as straightforward as possible for our customers is something we always strive for.

We also appreciate your recommendation and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Everything good

June 22, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your feedback.

As outlined during checkout, when multiple orders are placed, our team will manually review them and, where possible, combine them into a single shipment. Any postage saving is then credited back to the customer's Chards prepayment account.

In your case, the orders were combined and the postage refund was credited to your Chards account on 15 June. Please check the prepayment account section of your online account where this credit should be visible.

We appreciate your feedback regarding the communication of this process and will review how we can make this clearer for customers in the future.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

Superb service

Very polite and punctual. Super recommended for buying precious metals.

February 16, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you found our service polite and punctual. It's especially rewarding to know that you would recommend Chards for buying precious metals.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

A trusted company

A trusted company, keeping prices competitive, secure delivery, and easy transactions

July 6, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Andrew,

Thank you for your review.

We're delighted to hear that you value our competitive pricing, secure delivery, and straightforward transaction process. Building trust with our customers is incredibly important to us, so it's especially rewarding to receive feedback like yours.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Gold sovereign

Quick and easy. Good prices.

July 7, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you found the process quick and easy and that you were happy with our pricing. Providing a straightforward experience and competitive value is something we always strive for.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. Quick response to emailed questions with reassuring answers, and my purchase was expertly handled.

July 6, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that our customer service team was able to respond quickly to your questions and provide the reassurance you needed. It's great to know that your purchase was handled smoothly and professionally from start to finish.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Easy ,safe transaction,well packaged.

As always a very easy transaction,the package was dispatched quickly and arrived by post securly , discreetly and tracked.
Having dealt with Chards on numerous occasions I can highly recommend them and will continue to deal with them.

July 8, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent review.

We're delighted to hear that you've continued to enjoy smooth and straightforward transactions with us. It's great to know that your order was dispatched promptly and arrived securely, discreetly, and fully tracked.

Thank you for your recommendation and for choosing Chards on so many occasions. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Brilliant service from chards and the…

Brilliant service from chards and the post office 👍

June 30, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Joseph,

Thank you for your review.

We're delighted to hear that you were pleased with the service you received from Chards and that Royal Mail delivered your order smoothly too. It's always great to know that everything came together to provide a positive experience.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great company and will be buying again!

I recently bought two lots of coins from Chards, which both arrived safe and sound in the post. The coins were bubble wrapped & well protected.

Thank you for the great service and the complimentary sweet!

I'll definitely be ordering again :)

July 8, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Nathan,

Thank you for your review.

We're delighted to hear that both of your orders arrived safely and that the coins were well protected during transit. We take great care with our packaging, so it's always pleasing to know this is appreciated.

We're also glad that the complimentary piece of Chards Blackpool rock was enjoyed!

We're delighted to hear you'll be ordering from us again. We look forward to helping you with your future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars

Ordered sent out in 4 days not 2 but…

Ordered sent out in 4 days not 2 but always packaging and exactly what I ordered

June 30, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for taking the time to share your feedback. We understand your concerns and want to reassure you that we are currently reviewing the details of your experience.

This requires the attention of a senior team member, and we will be in touch with you once this has been completed.

At Chards, we’ve been proudly serving customers for over 60 years, and we value customer feedback as essential to providing excellent service.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

I have bought of chards a good number…

I have bought of chards a good number of times times now ,
There a good reputable and trustworthy company,
Plus super fast delivery

June 30, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you've chosen Chards on a number of occasions and that we've continued to provide the service you've come to expect. It's especially rewarding to know that you see us as a reputable and trustworthy company.

We're also pleased that your orders have arrived quickly and smoothly each time.

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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