He was able to solve the issue with friendly communication and super professional

Great customer service, application easy.

⭐ 1 STAR — SERIOUS CONCERNS ABOUT A LOAN I NEVER RECEIVED

I am leaving this review because I am extremely concerned about what is happening with Check ’n Go and an alleged $1,000 loan that I never received, never accepted, and never made a payment on.

At some point, I apparently had an application associated with Check ’n Go. I remember attempting to apply online, and I was DENIED. I never received a $1,000 loan from Check ’n Go, never received loan proceeds, and never made payments toward a $1,000 loan.

Now, years later, I am suddenly being contacted by people claiming that I owe money from Check ’n Go and that this alleged debt has supposedly been transferred through different creditors/collection companies.

The situation became even more concerning when I started receiving calls from people threatening legal action and telling me that I could be taken to court.

My response was simple: If this debt is legitimate, put everything in writing.

I asked them to provide written documentation showing:

• The original loan agreement
• Proof that I actually received the $1,000
• The date the loan was supposedly issued
• Where the money was deposited or how it was disbursed
• A complete payment history
• The identity of the original creditor
• Documentation showing that the company contacting me has the legal authority to collect the alleged debt
• Any documentation showing that a lawsuit has actually been filed
• The court and case number if they are claiming that litigation has been initiated

Instead of providing documentation, the conversation became hostile. One representative became argumentative and hung up on me after I repeatedly requested that the alleged threats and claims be put in writing.

I also attempted to access Check ’n Go’s system myself to determine whether I actually had an account. When I logged in, my name and Social Security information did not appear to be associated with an account containing this alleged loan.

That raises a very serious question:

If I supposedly borrowed $1,000 from Check ’n Go years ago, where is the account? Where is the loan agreement? Where is the record showing that I received the money? Where are the payment records?

I have also never seen this alleged debt appear on my credit reports.

I am not refusing to address a legitimate debt. If I actually borrowed money, I would expect to see documentation establishing that fact. What I am refusing to do is send money to people calling me on the telephone while they refuse to provide documentation and simultaneously threaten me with legal action.

If Check ’n Go believes I actually received a $1,000 loan, I am asking the company to investigate this matter and provide me with the documentation supporting that claim.

I did not receive this loan. I did not make payments on this loan. I was told my application was denied. I cannot find this alleged account in my Check ’n Go account information, and this alleged debt has not appeared on my credit report.

I am therefore requesting that Check ’n Go investigate whether my personal information was used to create an account or loan that I did not authorize.

I am also keeping records of the collection calls, voicemails, telephone numbers, names of representatives, dates and times of contact, and statements made to me. If someone claims that a lawsuit has been filed, I will independently verify that information through the appropriate court records rather than relying solely on a telephone caller’s statement.

I strongly encourage Check ’n Go to take this complaint seriously and investigate this alleged account rather than allowing third parties to repeatedly contact me about a debt that I dispute and say I never incurred.

I want answers, documentation, and a legitimate investigation — not threats, intimidation, or attitude.

Check ’n Go has a fraud-concerns option on its own website, so I will be pursuing this through the appropriate channels as well.

Check ’n Go: Please investigate this alleged $1,000 loan and explain how it was supposedly created in my name, where the funds went, and why I am being contacted about it years later.

The process was easy and I like how you all work with me

Applied Friday and this is Sunday and still no $

Always there when you need them for emergency cash. Great customer service too.

The trussville location is accessible and the Store Manager TJ has great customer service. She took out time to make sure I understood each part of the process, and made the contract easy to understand. I will recommend that location to anyone that asks.

As a returning customer, I am extremely disappointed with how I was treated during a sudden financial hardship. I recently lost my job and immediately reached out to customer service to proactively handle my active loan. After waiting on the phone, I was told they absolutely could not do anything to help me.Instead of offering a professional repayment solution or hardship program, the representative told me my only option was to go to the website and refinance using my old employer pay information. This makes no sense and feels completely wrong—if I no longer have that job, using old information is misleading, forces me to borrow more, and adds more debt.I understand this is a business and you need to make money, but leaving a loyal customer with zero options—effectively forcing me to go late and accumulate massive interest—is unprofessional and unhelpful. They need better options for customers facing real emergencies.

I put in an application to borrow a small sum of money like $500. I have a problem with the consistency of the negative reviews that you guys are getting. And it seems to me that you're pretty thirsty when it comes down to wanting information from our bank accounts before we even finish the loan application. Can I ask you a question? Would you be willing to do business with a company like that? Would you be willing to give all of your financial information to a company who refuses to stop withdrawing subscription fees after you had your account closed? I don't think anyone in their right mind we give all their information like that too an organization that appears to engulf in shady business. Now I understand that you are a loan company and you have to protect your assets, but there is a way to get around that and that is to open up an account with a debit card with barely nothing in it just enough to pay that first subscription with nothing in the account and to pay the money back, have exactly what you have to pay on the payment day in that account with nothing more or nothing less. Would you be willing to do that? Would you be willing to accept those terms? Because I can open up another account and I can have exactly what you need for your subscription, and have exactly what I have to pay you for the day that I have to make payments with nothing more when nothing less in there. That will be the only way that I would do business with your organization. Yes and one more question? Why do I have to submit a copy of an official ID to write a review? Help me to understand that please. One other thing your policy says that you require an ID to make sure that the people who post these reviews are real. So my question to you is are you saying that people who are clients of yours and who honestly had a good experience with your company or with check and Go or with you even people who've had good experience with you and not so good experience with you are not real people? Help me to understand that policy? That's kind of weird, I never thought that I would see the day that I would have to show an ID to engage with conversation or to show a dislike or a like about a company wow, fascinating. That policy kind of reminds me of a police state.

Easy to use website, I'm a returning customer

Fast service and approval. Website was easy to navigate

My application kept processing infinitely. I also had troubles entering my email address for a sign in code. However, I did ultimately get approved. I just can't get signed in on Pocket 360 site. Even after receiving my approval email. It's impossible to get signed in on your site. I've tried a multitude of times.

Horrible service no help when you need them

It was easy to fill out the application and get approved on the spot awesome.

How they made it easier for me to get the help I need.

The application was very easy to complete. The decision was quickly.

Tina was awesome and very sweet and relatable, I would most definetly reccomend Mrs Tina as she is the best, and she has a great personality.

This company is great to work with. They're customer service is good! I'm thankful for multiple loans. I'd recommend your services to anyone.

My experience was great every time very kind people.