Zaandam

Zaandam • Reviews

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4.5K Reviews

4.9

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Product details

Brand: 5

MPN: 45


All reviews


Rated 4 out of 5 stars

Our first cruise to Alaska, the Asian food choices are good, although the taste can be improved (Wish there is Rendang). Sate was not marinated. The fish dish tasted pretty bland (Almost all of them). Desserts are not consistent, Black Forest in dining was very good, but the ones in Lido tasted bad. Bread pudding is always good. The lady that made omelette in Lido was good. We like the Repertoire group was very good especially the first and last show, so as Elliot Finkle, but the Comedian is hit and miss. I wish they have more variety shows. Wajang theatre should have a real Wayang show. The TV in this theatre are too small if you sit in the back, the color of the middle TV are off. Very nice library but doesn't have any large print books for seniors? I like the board game room but not any single modern board games there ( Splendor, Patchwork, Wingspan, etc.) We could run the program there since we have play hundreds of board games. Wide variety of puzzles. Mahjong room also nice. Thanks to our stateroom attendants Khamdan and Andry that worked hard and very friendly better than our last cruise. We like our shampoo/body wash, soap etc in our bathroom, toilets in public bathroom for women were not so clean in some area, toilet flush also in an awkward position where you have to close the lid before you can flush. Not enough toilets near World Stage, especially before and after the shows. Dining experience would be better if they don't put 3 different couples together in those 6 people table (Except round table), then the food all come together so the first couple have to wait longer, and miss the shows or the programs they have to go to. Mix table should be max 4 people only. Sometimes they do mix table not because they don't have table (Clearly still have enough tables and servers), not sure the reason. We never experience this with other cruise ship co. Chowder are always good but can be thicker, fish dishes are mostly bland, some steaks are dry, Brisket and ribs usually tasty, the gravy were too runny and too salty. Salad and fruit selections are good, I wish they cut the Kiwi in two, we just didn't take fruit that are not cut except bananas. Most food the taste are ok but doesn't feel rich or have enough seasoning. We want to acknowledge one good server in Dining called Irfan, he seems professional and attentive. Pea soup served in the deck during Glacier Bay time was good. Two hot tubs are in a crowded area, I wish there is a hot tub in a quieter area. Need more cooking shows ( We saw only 1 show available?). I like the shops but need more variety of items. Overall, if someone like a relaxing cruise

Rated 1 out of 5 stars

The worst cruise we ever had. Bad advice from Cruise direct and bad advice from Holland America

Rated 3 out of 5 stars

Hi; the trip and hospitality was fine, but the "gratuity" imposed on us without informing previously is a future deterrent to choose same ship line in the future. If we do have a possibility of refunding partially this excessive amount will be great. Also; a email statement is not provided, so we can see at the end of the trip all charges, the TV on-the-screen is not suitable to better understand de details. Please advice.