CTD TilesReviews 

3,521
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and providing excellent advice, making their interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized approach and the team's willingness to go above and beyond to assist them. The products, particularly the tiles, are well-regarded, with many customers expressing satisfaction with their quality and the wide selection available. However, some customers experienced issues with their orders, such as receiving tiles with a slightly different pattern or some broken tiles. Despite these occasional setbacks, the company generally resolved these problems by taking back incorrect items and supplying the correct ones. Conversely, a small portion of people felt that the service was terrible, especially after a store closure, and expressed disappointment with the staff's attitude.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their... See more

Service

Reviewers consistently mention positive feedback about the service, often describing it as first-class,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting helpful,... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service experienced this week at the Birkenhead CTD Tiles store. Very helpful, knowledgeable and great advice given. Really good priced deals too. Got a ‘job lot’ package for quality ti... See more

Rated 5 out of 5 stars

exceptional advice from one of your colleagues, I think his name was Tommy (I’m sorry if that’s wrong) But I was looking for adhesive and wasn’t aware there were so many but he advised me on what... See more

Rated 5 out of 5 stars

We ordered bathroom floor and wall tiles from their Newcastle branch. Unfortunately, whilst 3 out of 4 various size tile options were perfect, another set in a different size, had a slightly different... See more

Rated 5 out of 5 stars

I needed some tiles to match my existing bathroom, the only place that stocked them was here (they were being discontinued). Tim was extremely helpful in holding the last packs for me whilst I arrange... See more


Company details

  1. Tile Store

Information provided by various external sources


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(3,521)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great showroom great staff

I was supported by Martyn to purchase our kitchen floor tiles. Nothing was a problem, Martyn gone extra mile to get me some tiles to Nottingham showroom so i can see and compare in person. We went ahead and placed our order now. Also, it’s not a first order in this showroom. The service is always great so we end up coming back for next projects. We would highly recommend!!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

The young gentleman called Sean was…

The young gentleman called Sean was very helpful when I was in store on Friday. He took the time to go over all the products with me to make sure I was getting the correct one for what I wanted it for.. Very friendly and approachable.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Gary was very helpful and patient whilst I chose the grout, trim and sealant colour to go with varying coloured tiles.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Helpfulness of Andrew

We have used CTD tile shop on Darlington for many years and their service is faultless. Today we went in again to check availability of outdoor tiles.
Andrew who helped us was very knowledgeable and helpful. He showed us the meaning of R 11 ratings for outside tiles and gave us ideas for borders and contrasting colour. We would like to thank Andrew who works there , for his time , approachability and knowledge

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

As a competent diyer

As a competent diyer. It is always great to get advice from the professionals. Steve at the Birkenhead Branch helped in choosing and ordering the tiles along with all the necessary fixing products and the prices are always competitive. It’s the service that makes any DIY projects a breeze. Well done Team CTD!!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Watford Branch: Highly Recommend!

Watford Branch:
Great staff. Jamie & Teo …. 2 of the nicest men!! Very helpful & very patient 😁!! Truly go above and beyond. Ensuite completed July 2024. Floor & wall tiles purchased. Customer satisfaction 100%!!! Have been to other Tile showrooms but put off by pushy staff this is not something that happens at CTD. Currently looking for tiles to renovate main bathroom. Great all round service & fair prices for nice quality tiles.
Michelle

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Have been going into ctd for years…

Have been going into ctd for years wouldn't use any over trade shop for tiling products Lorraine and the 2 stevies can't do enough for you very helpful with advice and special offers would highly recommend regards George mathieson

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Popped in today to confirm/pay for my…

Popped in today to confirm/pay for my tile order for my refurbished ensuite. The staff at CDT are so helpful - Garry discussed matching up grout and gave sound advice about grout for my other/ existing shower room.
When I got home I changed my mind about collecting the tiles and Martyn sorted out home delivery. They couldn’t be more helpful.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

“I had a great experience with CTDTile…

“I had a great experience with CTDTile Company, and I wanted to highlight Stephen Getty in particular. He was so helpful throughout the process—just a genuinely lovely young guy with top-notch customer service. It really made the whole experience easy and enjoyable. Highly recommend!”

March 26, 2026
Unprompted review

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