Ryan the installer of our new boiler,orderd from worcseter bosch fastrack was efficent in his work. Went above and beyound even when our 26 year boiler wasn't going without a fight.tidy in his work... See more
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We had 5 new radiators fitted today by Beth and Alfie, who did a wonderful job and we’re so pleased with the result. They were friendly and considerate, and did a very neat job, keeping us updated on... See more
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I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... See more
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Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... See more
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Written by the company
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service
Excellent service, resolved quickly and in general just a fantastic and prompt service to help my elderly dad
October 30, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this. It's lovely to hear we could help your dad quickly and that the whole experience felt straightforward and prompt — that's exactly the kind of service we aim to provide for every customer, especially when it matters most.
The Custom Heat Team
I had a phone call 15 minutes before…
I had a phone call 15 minutes before arrival, they were polite and respectful, efficient and friendly. I'm very pleased with the service.
October 30, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the pre-arrival call gave you the heads-up you needed, and that the visit itself was both efficient and friendly. We hope to be of service again in the future.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the work was completed on time and to a professional standard — that's exactly what we always aim for. We hope to be of service again in the future.
The Custom Heat Team
Efficient
Efficient, same day SLA is always met as they advertised. Engineers are polite, on time and professional.
They are definitely reliable and every penny you spent is worth of it!!!!! Keep up the good work!!!!!
October 29, 2026
Reply from Custom Heat & Cool
What a lovely review — thank you for taking the time to share this. It's great to hear that our same-day SLA and the professionalism of our engineers have made such a positive impression. We'll be sure to pass your kind words on to the team — it really does mean a lot.
The Custom Heat Team
Top Quality Service
Highly recommend! Excellent experience with from start to finish, will be a returning customer from now on ⭐️⭐️⭐️⭐️⭐️
October 19, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear you had such a positive experience from start to finish, and we look forward to welcoming you back whenever you need us.
The Custom Heat Team
Quick and efficient fixed problems left…
Quick and efficient fixed problems left by another company
October 29, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear we were able to step in and put things right after work carried out by another company — that's exactly the kind of problem-solving we pride ourselves on. We look forward to being your go-to team for any future heating and plumbing needs.
The Custom Heat Team
Excellent service from Lee and Jake
Excellent service from Lee and Jake. Quick, clean, fast, efficient. Great communication and explaining how to work the system
October 29, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that Lee and Jake delivered such a clean, efficient job and took the time to walk you through how the system works — that kind of communication makes a real difference. We'll be sure to pass your kind words on to them.
The Custom Heat Team
Sadly let down and abandoned on my first experience with Custom Heat
Called Custom heat to help with my central heating fault. Engineer did come to assess the issue. charged 3 hours at near a hundred pounds an hour, where my cctv shows it was only 2.5 hours.
Fix was to be a pipe unblock, tank clean and flush system. But sales sent proposal of over a grand for system upgrade. When I declined and asked for the quote for job as assessed, i have clearly been dumped.
Clearly they are not prepared to fix the pipe blockage and clean the small tank as the engineer diagnosed.
so i am left paying an inflated call out, and now have to find an alternative company to repair my home central heating system.
The call-out engineer was great. But their sales or customer support was awful. So I cannot recommend Custom heat, sorry. 2 stars purely due to the engineer being a credit to that company.
October 29, 2026
Reply from Custom Heat & Cool
We're very sorry to hear about your experience and understand your frustration, particularly with the concerns you've raised about the charges and the lack of follow-up regarding the recommended repairs.
We've passed your feedback to our Operations team to look into the details of your visit. A member of the team will be in touch with you directly to discuss your concerns.
Thank you for taking the time to share your feedback.
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you received very good service, and we hope we can help you again in the future.
The Custom Heat Team
I have used Custom Heat for many years…
I have used Custom Heat for many years and would always recommend them. Very easy to book work and it is always done to the highest standard by friendly engineers.
October 26, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's wonderful to hear that you've been a loyal customer for many years and that the quality of our work and the friendliness of our engineers have remained consistently impressive. We look forward to continuing to help with your heating and plumbing needs for many years to come.
The Custom Heat Team
Excellent service
Excellent service Niall arrived bang on the stated time completed the service and helped me to understand the control panel, incredibly knowledgeable and very respectful and polite nothing was too much trouble. I thoroughly recommend Custom Heat for their great service throughout.
October 28, 2026
Unprompted review
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that Niall arrived punctually, took the time to walk you through the control panel, and made the whole experience straightforward and pleasant. Your recommendation means a great deal to us and the whole team.
The Custom Heat Team
18 weeks to replace a leaking hot water…
18 weeks to replace a leaking hot water tank!
What do you think?
People who càmè out to do he job, first cläss.
Bùt sòmèone wasn’t doing their job.
October 27, 2026
Reply from Custom Heat & Cool
We're really sorry to hear about the length of time it took to replace your leaking hot water tank. We completely understand how frustrating an 18-week wait must have been, and we sincerely apologise for the inconvenience caused.
We're pleased to hear that you were happy with the team who carried out the work, and we'll be sure to pass on your kind words. However, we appreciate that the delays leading up to the installation were disappointing. We've passed your feedback on to our Operations team to look into what went wrong.
Thank you for taking the time to share your experience.
Professional job done by experienced…
Professional job done by experienced engineer.
October 26, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the work was carried out to a professional standard — that's exactly what we strive for with every visit. We look forward to being on hand whenever you need us in future.
The Custom Heat Team
Not what they used to be!
Not what they used to be.. last year they were really good, on the ball prompt etc this years boiler service waited in for 5 hours just to be told he wasn't coming very sorry and all that we will book you in for a first appointment between 9.00 & 10.00 in a weeks time, that day came we waited and no one turned up, i called and she said oh sorry but you have been put on an all day slot, someone will be with you between 12.00 and 5.00 … so again another day wasted .. the chap who came was very nice and did his job, but the company as a whole are not good with the admin.. so if you don't mind being messed around then this is the company for you!
October 22, 2026
Unprompted review
Reply from Custom Heat & Cool
We're really sorry to hear about your recent experience, especially after receiving such good service from us previously. We completely understand how frustrating it must have been to set aside time on two separate occasions, only to be let down by changes to your appointment.
We've passed your feedback on to our Operations team to look into what went wrong and help prevent this from happening again. Thank you for taking the time to share your experience.
Polite engineers who carried out the…
Polite engineers who carried out the service who offered advice and help with a small problem with the boiler.
October 27, 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear our engineers were polite and took the time to help with that small boiler issue whilst carrying out the service. That kind of attentiveness is exactly what we aim for.
The Custom Heat Team
Very good service thank you
October 27, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you received a very good service, and we hope to be of assistance again in the future.
The Custom Heat Team
efficiency with Custom heats engineers…
efficiency with Custom heats engineers and staff through out.
October 26, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that you found both our engineers and office staff efficient throughout — that's exactly the standard we strive to maintain across the board.
The Custom Heat Team
Arrive on time and very polite.
October 26, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear our engineer arrived on time and made a good impression — punctuality and courtesy matter to us a great deal.
The Custom Heat Team
Good prompt attention
Good prompt attention.
Good as regards working area.
Polite and efficient.
October 19, 2026
Reply from Custom Heat & Cool
Thank you for your lovely 4-star review! We're really pleased to hear you were happy with our prompt service and that our engineer was polite, efficient and respectful of your home. We really appreciate you taking the time to share your feedback!
Boiler service
The technician was very efficient, tidy and polite.
A job well done. Thank you
October 7, 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear the technician left such a positive impression, and we're pleased the job was completed to a high standard. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
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