I tried to purchase a bike on their website, however at the checkout it said collection only and I live at the other side of the country. I sent them an email expressing my desire to purchase a bike f... See more
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Review summary
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Reviews shaping this summary
I wanted a Raleigh Pioneer and while searching online discovered Cycle King's January Sale with 44% off the Crossbar Trail including free delivery. I paid by card immediately on Jan 27 and they delive... See more
Thank you Simon the mechanic top man had my bike in and out fast fix rides just like it was bulit by a machine good pint of milk that man top boy many thanks Simon 👌
Many years ago I bought a foot pump from Cycle King, Rochester. It’s recent taken to letting air out of the tyres and no amount of my uninformed fiddling could cure it. I took it back to the shop, th... See more
Company details
Written by the company
Cycle King is the UK's largest family-owned cycle retailer. View our range of men's, women's & children's bikes and a fantastic range of cycling accessories.
Contact info
United Kingdom
- info@cycleking.co.uk
- cycleking.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just visited cycle king store in…
I just visited cycle king store in Luton.I had problem with my cycle front light.The gentle man gave me very good customer service.I asked him do I owe some money.He said no it’s all ok.There service is perfect and professional.Full marks to them.Its absolutely amazing
Many thanks,
Mazhar
August 2, 2026
Unprompted review
Thank you Simon the mechanic top man…
Thank you Simon the mechanic top man had my bike in and out fast fix rides just like it was bulit by a machine good pint of milk that man top boy many thanks Simon 👌
July 31, 2026
Unprompted review
Derby Branch
Great team….super knowledgeable and friendly.
Can’t fault them.
July 26, 2026
Unprompted review
Excellent service
Excellent service, made everything clear and were so quick and helpful. So glad we went here , wish i'd tried them first !
July 27, 2026
Unprompted review
Great service
I tried to purchase a bike on their website, however at the checkout it said collection only and I live at the other side of the country. I sent them an email expressing my desire to purchase a bike from them, they rang me and arranged for the bike to be posted out to my home address. They were really helpful, I am delighted with the customer service and my purchase. Thank you
July 19, 2026
Friendly service and great prices
July 16, 2026
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Super helpful with what we needed.
July 22, 2026
Unprompted review
Way ordering and kept up to date with…
Way ordering and kept up to date with order throughout
July 8, 2026
Excellent service and value
Excellent service and value, arrived as expected and on time.
June 27, 2026
Excellent 5*****.
July 11, 2026
Excellent customer support!!
Excellent customer support!!
I had a minor trouble, so I inquired via email within the day the product arrived. I received a call first thing in the next morning and the issue was solved :)
The product works perfectly!!
I was impressed by the kind, sincere and effective service!!
July 9, 2026
Should I have bought this bike.. NO!
Went to see bike at Croydon shop but none on display but Thomas got one unboxed for me to look at, I went home to ponder on it, went for it and ordered it online for Rochester shop delivery . Billy served me on pick, his and Thomas were both outstanding, I have many bikes but this being my first electric I was apprehensive but I got it home fitted my crank shortner as I'm partially disabled and went out on my first jaunt. Should I have bought this bike... NO because I can't leave it alone... It's amazing, making my mobility so so much better, it's a great piece of kit and even looks fabulous. I'm totally smitten with it. Waffle waffle... Sorry cycle king ten out of ten. Outstanding service.
July 9, 2026
Very quick delivery and a great bike…
Very quick delivery and a great bike that our little boy loved.
July 6, 2026
Communication with company was great
Communication with company was great, order delivered on time and at a good price
June 23, 2026
Very prompt service and quality…
Very prompt service and quality products will definitely buy again
June 30, 2026
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