Thank you, Su, for being incredibly thorough throughout our entire process. When we first walked in, we weren't sure what to expect, but you have truly exceeded our expectations greatly. We really app... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My auto loan request was handled by Cindy. She was very friendly and extremely helpful. She was able to quickly understand my requirements, look up my online request online and determine it was still... See more
Marvin at the check in desk made this a pleasant experience for me. I needed to withdraw some cash and did not have the ATM card with me. However, he handled the situation flawlessly and even faster t... See more
Andrea was incredibly helpful submitting and processing our auto loan over the phone while driving home from the dealership. I had everything approved, signed and uploaded within 30 minutes for the lo... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
Donald Lynch Boulevard 220, 01752, Marlborough, United States
- dcu.org
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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ERICA C
ERICA C. Was very helpful and made the whole loan process simpler for me
July 15, 2026
Unprompted review
Auto loas was Flawless!
I called for an auto loan and had an amazing experience. The representative (Aditi) was so professional and knowledgeable. She patiently listened to all my questions and answered them. Also, she did let me know all the possible options I could have. The whole process was flawless and incredible.
I really appreciate the customer service experience. Thanks DCU for having such amazing staffs!
July 15, 2026
Unprompted review
Oceanne was very friendly ..we worked…
Oceanne was very friendly ..we worked through the problem together and both admitted we learned something. Excellent experience!
July 15, 2026
Unprompted review
Tiffany was so nice and understanding…
Tiffany was so nice and understanding made my day much better I’ve been struggling with my account for a while and she fixed it within 5 minutes, very positive and polite
July 15, 2026
Unprompted review
He was really good on helping us Navin
He was really good on helping us Navin
July 15, 2026
Unprompted review
Grade A customer service
Ryan D. Is customer service done right. He was fantastic, helpful knowledgeable and patient. Ryan explained everything to me clearly and had the answers to my questions in addition to giving helpful information is didn't even think to ask!
July 15, 2026
Unprompted review
helpful and understanding
March 15, 2026
Unprompted review
The loan officer was great
July 15, 2026
Unprompted review
DCU Customer Service Rep Ellen
Ellen understood what I was trying to do with my accounts. I could easily understand her. No language problems. I felt confident in how she handled my questions and account.
July 15, 2026
Unprompted review
Cindy was excellent in assisting and…
Cindy was excellent in assisting and getting my loan approved in short period of time, she was good in explaining all the queries in detail
July 15, 2026
Unprompted review
Dwayne from auto loan helped me through…
Dwayne from auto loan helped me through the entire process of application and cleared all questions, happy with the help.
July 15, 2026
Unprompted review
Great bank
Great bank, great lender, solid customer service.
VERY competitive rates for HYSA, credit cards, and loans.
Highly recommend to anyone
July 15, 2026
Unprompted review
Navin did a good job I appreciate it
Navin did a good job I appreciate it! He took his time and was patient helping me when I struggle with technology! Now I have access to my DCU app!! Thank you so much!
July 15, 2026
Unprompted review
Member for decades because they are the best in banking!
The representative checked in while I was holding during a hard credit inquiry. She explained each step thoroughly and carefully. She checked with me to make sure I understood her statement. She was pleasant, courteous, and very professional.
July 15, 2026
Unprompted review
The process was very simple
The process was very simple, secure and moved along quickly.
July 15, 2026
Unprompted review
Professional and polite
July 15, 2026
Unprompted review
Brenda Savaje thanks for the…
Brenda Savaje thanks for the Information!!
Excellent service!!
July 15, 2026
Unprompted review
The teler aisha was really helpful …
The teler aisha was really helpful cordial and polite
July 15, 2026
Unprompted review
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