DW Windows Ltd Reviews 

1,491
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, knowledgeable, and friendly staff for their hard work and efficient installations. Many people found the overall service excellent and seamless, from initial inquiry to completion, often noting the high quality of products and the tidy execution. However, some customers also noted issues with post-installation support and unresolved problems. A few experienced recurring product malfunctions, like doors not shutting properly or conservatories leaking, often requiring multiple visits or leaving issues unfixed. Additionally, some reviewers mentioned damage during installation or delays in completing repairs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, knowledgeable, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent from initial... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high standard of... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process as seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic from start to finish! Friendly, knowledgeable and very good at what they do. I cannot recommend DW enough! Brilliant! Special mention for Gaz, who fitted the door. Top guy! S... See more

Company replied

Rated 5 out of 5 stars

Our experience of D W Windows was 5 star from start to finish. From dropping in at the showroom & placing an order to John the surveyor measuring up & actually saving us some money (thanks John) to Ga... See more

Company replied

Rated 5 out of 5 stars

Just had 8 windows and 3 doors fitted last week. Could not be happier with them. The quality is superb. From initial enquiry to completion was seamless. The salesman Aaron was not pushy and very helpf... See more

Company replied

Rated 5 out of 5 stars

We have always known DW Windows cares about quality & delivers value for money. This was from feedback via friends & for us, word of mouth recommendations mean a great deal. Fast forward t... See more

Company replied


Company details

  1. Window Installation Service
  2. Conservatory Construction Contractor
  3. Door Shop
  4. Double Glazing Installer
  5. Glass Industry
  6. Home Improvement Store

About DW Windows Ltd

Written by the company

Contact Us

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We work throughout the West Midlands and beyond mainly domestic properties however complete work on some commercial properties too.

Here at DW Windows we would like to think that we are different to any other double glazing companies. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind.

Book a FREE Quotation

Our business has grown to where it is today through satisfied customers recommending us and complimenting our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for your complete peace of mind. We provide our deposit protection insurance and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our price.

If you choose DW Windows you will be allocated a dedicated Surveyor as a 1st point of contact during your installation. Also a dedicated aftersales team will look after you once your project is complete. Our workmanship, materials (including the glass units) and labour are provided with a full 10-year, insurance backed guarantee.

If you have not done so already please visit our showroom in Coseley for inspiration, where we have 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom.

Visit our Coseley Showroom!

We have fitted thousands of windows & built hundreds of conservatories and orangeries over the last 20+ years throughout the Midlands of all shapes and sizes and it would be a pleasure to add yours to the list.

If you have any questions please do not hesitate to contact us on 01902 661779 or email sales@dwwindows.co.uk.

We are happy to help.

Book a FREE Quotation

View our latest offers!

For your complete peace of mind, all our installations come with our 10 Year Insurance Backed Guarantee

Finding the right installer isn't just about price!

Finding the right installer isn't just about price!
Built on Quality, Affordability and Reliability

Contact info

Promotion box for DW Windows Ltd

Visit DW Windows

Never miss a deal with DW Windows! Visit us online or at our Showroom!

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,491)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

New French doors

New French doors appear well constructed and have a solid appearance and feel during use. They were fitted with care and tenacity to do the job professionally. Thank you.

July 1, 2026
Rated 5 out of 5 stars

Excellent workers.

Excellent workers.
Arrived on time
Very clear what they had to do
Very tidy
Explained to customer any issues

July 16, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your kind words! We're really glad to hear the team arrived on time, kept everything tidy, and communicated clearly with you along the way. Making sure our customers feel informed and respected is just as important as the work itself. Thank you again for choosing DW Windows 😊

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish!

Friendly, knowledgeable and very good at what they do.

I cannot recommend DW enough! Brilliant!

Special mention for Gaz, who fitted the door. Top guy!
Special mention for Rachel Hunt, for a very patient and knowledgeable approach. Made us very comfortable.

July 14, 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Such a fantastic review! It's great to know our team made a positive impression and made your experience stress-free.

We will pass your words onto Gaz and Rachel, they will be really pleased! Thank you for choosing and recommending us 😊

Rated 1 out of 5 stars

Left cracked wall

They came on the first day and went at 3 to watch the england game, leaving bricks not filled over night, lucky it didnt rsin. Told my wife rhey where going to plaster out massive whole but just covered it with a plastic strip. Returned the next day to finish and left the wall with a crack and paint hanging off.

June 19, 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Hi Mr Turley, I am struggling to find an order at DW in your name "Neal Turley", we have two orders ongoing with the name Turley but neither have concerns reported. Could you email your order number and / or postcode to me please so that I can locate your order and resolve any issues, also to ensure that this review is on the correct DW Windows and not another window company with the same name.

Please email joanne.walters@dwwindows.co.uk

Rated 5 out of 5 stars

Chris and Brett were amazing

Chris and Brett were amazing. Turned up on time, kept everything really clean and tidy and worked really hard during one of the hottest days of the year. Would 100% recommend. Service from DW has been amazing all the way through. Thank you so much!

July 10, 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your 5* review! We’re really pleased to hear you had a great experience with us from start to finish.

Chris & Brett never let any weather stand in their way when it comes to fitting, and they’ll be delighted to hear your feedback.

Thank you for choosing us and for recommending DW Windows :)

Rated 5 out of 5 stars

DW Windows products & customer service

We have always known DW Windows cares about quality & delivers
value for money. This was from feedback via friends & for us, word of mouth recommendations mean a great deal.

Fast forward to our experience; DW Windows have proven their worth.

From the start of the process with Sales Rep Aaron, who has excellent customer service skills, & guided us through the initial design. Our property is old & of course, we needed to comply with updated H&S Regs Aaron ensured the spec was accurate & this assurance came from Steve the Surveyor with Paul supporting. Thanks to Steve, who found a great match with tiles for our stunning canopy over the bay window.

Fitting took only 4 days & hats-off to Craig & Ian who did a sterling job in the extreme heat mid June, absolutely amazing & consulted us at each stage with suggestions & advice.
Needless to say we are extremely satisfied with the outcome.

Team DW Windows, thank you for a superb product & customer service - we will continue to recommend your company.

June 18, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Reviews like this make our day!! Thank you so much for taking the time to share your experience and for your fantastic 5-star review.

It means so much to us that you chose DW Windows based on recommendations from friends, and we're delighted we could live up to those expectations. We're especially pleased to hear that Aaron, Steve, Paul, Craig and Ian all played a part in making your journey such a positive one.

We're super happy that you're satisfied with the finished result, from the design process right through to the installation. Knowing that our team's care, attention to detail and customer service made a lasting impression is exactly what we work towards on every job.

Thank you again for your support, your wonderful comments, and for continuing to recommend DW Windows. We hope you enjoy your beautiful new windows!

Rated 4 out of 5 stars

People are friendly and helpful

People are friendly and helpful

June 30, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 4-star review! We're so pleased to hear that you found our team friendly and helpful.

We'd love to know what we could have done to make your experience a 5-star one. Your feedback is incredibly valuable and helps us continue to improve. Thank you again for choosing DW Windows!

Rated 5 out of 5 stars

Amazing

Fabulous friendly annd efficient would highly recommend.
From start to finish I cannot fault the excellent service that I received.

June 10, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Wow! Thankyou so much for your 5* review! We are so glad you were happy with the service. Don't forget you can recommend a friend and earn £50! Thankyou for trusting us with your home and choosing DW Windows, we hope to work with you again.

Rated 4 out of 5 stars

Canopy roof and front door

From the on set when the sales lady came around in this case Rachael she ticked all the boxes for professionalism , she put my wife to our requirements
She even came back to measure or bathroom window . The installation was set and they came promptly on the day allotted and 2 days into the job the canopy brackets were not right so Dan in the
installations team sorted it out and the job was complete to our satisfaction

May 27, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for taking the time to leave us a review. We're delighted to hear that Rachel provided a professional service from the very beginning, taking the time to understand your requirements and even returning to measure your bathroom window to ensure everything was just right.

We're also pleased that our installation team kept everything on schedule and that Dan was able to quickly resolve the issue with the canopy brackets, ensuring the job was completed to your satisfaction.

We really appreciate your kind words and your patience throughout the installation. Thank you again for choosing us!

Rated 5 out of 5 stars

First class service.

Turned up on time. Pleasant and knowledgeable. Carried out work in a professional manner. No problems whatsoever. Have used them previously so had no hesitation in using them again.

June 25, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for taking the time to leave us a review and for trusting us again with your home! The team are really pleased to hear you had a positive experience and hope you enjoy your new door!

Rated 5 out of 5 stars

Excellent service

Excellent service, workmanship also excellent, couldn't ask for better.

June 8, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your review! We’re delighted to hear you had a positive experience and that your installation went smoothly. Thanks again for choosing us 😊

Rated 5 out of 5 stars

Sales rep very good

Sales rep very good
Job on time
Fitter very good
Excellent job
Windows look great

June 25, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thanks for the fabulous review! The DW Team really appreciate you taking the time :) Enjoy your new windows.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, great products at very good price. Installation was perfect with no issues. Brilliant company!

June 26, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Love that! Thanks so much for your review - it means a lot that you think we are brilliant too - please recommend us to your friends, we would love to help them too :)

Rated 5 out of 5 stars

DW Doors

Very good service and quality products. Fitter Garry very good,and respected my property.

June 16, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for taking the time to leave us a review and for choosing DW Windows 😊

Rated 5 out of 5 stars

Prompt and Professional

Chris and Brett arrived promptly and installed 4 windows and a composite door. The job was completed carefully and to a very high standard. All mess was removed and both installers were extremely polite and professional. Would highly recommend this company.

June 19, 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5* review! and for letting our marketing team come out to film your installation as well. 😊 We’re really glad to hear the fitters took care of your home and made a good impression. Thanks again for choosing us and for the recommendation!

Rated 5 out of 5 stars

We had a slight problem which was put…

We had a slight problem which was put right with speed and efficiency. We would recommend this company whole heartedly.

June 17, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your lovely feedback! We're really pleased everything was sorted quickly and efficiently. Your recommendation means a lot, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service from the start

Great service from the start. Exceptional work from the guys who installed the windows and front door, really impressed with the workmanship. Overall would highly recommend

June 15, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you so much for your kind words! We’re absolutely delighted to hear that you’re happy with the service from start to finish.
Our fitters will be pleased to know their workmanship made such a great impression!

Thank you again for your review and recommendation😊

Rated 1 out of 5 stars

broadband wire cut through

broadband wire cut through not happy at all. .when fitting door broadband fibre cable cut right through . now I've had to pay to get it fixed hardly the best experience . so heads up they actually expect you to remove fibre cables . pray tell me how when they are wired into the exchange box . ps thank god I didn't pay for it and to be honest you have zero customer service . in response to your reply .

June 15, 2026
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Hi Sue we had already replied to your 1* review that you put on here two days ago but it looks like you deleted it and have put it on again today. You were told at survey that you needed to remove your cables yourself and this is the agreement we have with the housing association who own your house. You didn’t do this so the fitter did the best he could, he reported that the cables were “freyed and tatty” which explains why it was impossible to fit the door without disturbing them. We did our best and certainly don’t deserve a 1* review for something we had already discussed with you and was YOUR responsibility. You are not our customer, the housing association is so if you have any complaint please get them to report it to us and we will further explain how this happened.

Rated 5 out of 5 stars

The guys that fitted the door were…

The guys that fitted the door were professional and polite, no mess or damage was made during the installation, even took my old door away, locking is a little tight, but overall I'm happy with the new door 🙂

June 6, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

Thank you for your 5* review! We are really happy to hear that our fitter took care of your home and made a positive impression. In terms of the lock, if it causes any issues please don't hesitate to give us a call on 01902 661779 to speak to our Aftersales team. Thank you again for choosing us 😊

Rated 5 out of 5 stars

Chris and Bret were excellent…

Chris and Bret were excellent installers. Quick, clean, tidy and friendly. The product is first class, our 3rd time of ordering from DW Windows. Sales staff are helpful and informative too. Recommend this company

June 12, 2026
DW Windows Ltd logo

Reply from DW Windows Ltd

It's great to hear that Chris and Brett did an excellent job with your installation and left your home clean and tidy. Thank you for trusting us with your property once again, and for choosing us as your installer for the third time!

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