wix.com Reviews 27,033

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers find the platform easy to use, appreciating its user-friendly interface and the ability to customize and update their websites efficiently. People often highlight the convenience and the range of features available, making it a good option for building and managing a professional online presence. Some users also praise the helpfulness of customer service when they encounter issues. However, some people were dissatisfied with the payment and service aspects. Several customers reported issues with unexpected renewals and difficulties obtaining refunds, even when they no longer needed the service. There are also mentions of unhelpful customer service experiences, particularly concerning unresolved technical problems and a lack of support for specific issues like domain connection or email service changes.

What people talk about most

Website

Users describe ambiguous interactions with website. While some reviewers praise the platform for being easy... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration, citing issues... See more

Payment

Reviewers express significant dissatisfaction with payment processes, citing issues such as hidden charges,... See more

Service

Consumers find service to be negative, expressing significant dissatisfaction. Many reviewers report being... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the platform as... See more

Based on these reviews

Rated 4 out of 5 stars

Once you figure out all it can do, it is pretty straightforward. I love making updates regularly so that is super important to me, especially doing this website all by myself!

Company replied

Rated 4 out of 5 stars

I’ve used Wix for many years and it has been a great experience. It basically taught me how to create a website and landing pages. It’s been a great asset for my business and has remained affordable o... See more

Company replied

Rated 4 out of 5 stars

Nightmare, trying to sort out any problem through the app. My site was down for days. Only when I came on here and left a one-star review. Did Wix contact me to fix the issue.

Company replied

Rated 4 out of 5 stars

I have no experience in developing but through time and trial and error was able to build up a website that supports my business and scores well on Google Indexing Scores.

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Web designer
  5. Web Hosting Company
  6. Website Designer

About wix.com

Written by the company

About Us

Wix is a leading website builder platform used by millions in over 190 countries to create, manage, and grow a complete online presence. Whether you're an individual, small business, or large enterprise, Wix makes it easy to build any kind of website—eCommerce, blog, portfolio and more—without any coding or design skills.
You can start with an AI-generated site tailored to your needs or choose a professionally designed template. From there, Wix’s intuitive drag and drop editor gives you full creative control to customize every detail.
Wix also lets you sell products, services and even event tickets, while built-in marketing tools, data analytics and advanced SEO help you grow your business. Powerful AI tools assist in generating consistent content, enhancing images, creating SEO tags and building branded marketing materials—all designed to help you work faster and smarter.
Whatever your goal, Wix provides the tools to help you achieve it.

Our main features include:

  • Intuitive drag and drop editor
  • Professionally-designed, mobile-optimized website templates
  • Multi-cloud web hosting to keep your site up and running smoothly
  • The ability to search and register a domain name
  • Smart content creation – Generate tailored text, product descriptions, emails and ads with just a few prompts
  • Visuals made easy – Instantly enhance, edit or create branded images and videos
  • eCommerce platform to manage products, inventory, shipping and more
  • Over 100 secure payment solutions including leading providers like Wix Payments, Stripe, Square, or digital wallets like Apple Pay, Alipay, PayPal, and more
  • Online scheduling software that lets you manage your appointments, auto-reminders, clients, staff and more—from one dashboard
  • Built-in marketing suite and SEO tools – Get personalized layout suggestions and performance insights
  • Wix Owner (mobile) app that lets you run and grow your business on the go
  • Full blogging capabilities to help you grow a loyal community and monetize content
  • Branding tools like a logo maker, custom email and more
  • 24/7 customer care team

Wix.com

Written by the company


Contact info

3.4

Average

TrustScore 3.5 out of 5

27K reviews

5-star
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Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

This is a rubbish company

This is a rubbish company . Impossible to cancel the domain name for the website . They show a monthly sub but take payment for the year . No refunds for unused part . As soon as you try to cancel they offer a 50 percent discount!!!! What a shower . And by the way almost impossible to get help …… grrrrrr
Avoid !!!

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Eugene

Eugene was extremely helpful and professional in resolving my issue. He took the time to understand the situation, explained everything clearly, and was able to assist me quickly with getting the incorrect purchase canceled. His patience, knowledge, and excellent customer service made a stressful situation much easier. I truly appreciate his help and support. Thank you, Eugene!

April 25, 2026
Rated 5 out of 5 stars

Wix made it very easy for me to create my website

Wix made it very easy for me to create my own website, I have very little knowledge on web developing but with Wix tools I was able to make a website that has been essential to my business. Im gonna be honest, I had to invest quite sometime to build it and learn some advanced tools, but I was able to build it without any help and without paying a web developer.

April 23, 2026
Rated 1 out of 5 stars

HORRIBLE

HORRIBLE, expensive, and DOES NOT provide the services it claims, sometimes its easy to access your website (that you pay wix to host) and sometimes YOU CANNOT ACCESS YOUR OWN WEBSITE AT ALL! There is 0 customer service just an AI bot that doesn't help AT ALL! The WIX AI BOT doesn't solve/help any problems, it just send you links to WIX legal jargon whe it doesn't solve any problems or fixe anything, it just waists your time and GIVES YOU SO MUCH STRESS.... So many hours messaging the AI bot to CORRECT the issues WITH WIX HOSTING AND THE WIX APP IS DISGUSTING! IT NEVER EVER WORKS PROPERLY! I have been PAYING WIX THOUSANDS OF DOLLARS to host my website, I spent months on the wix platform developing and creating my website for my business... and WIX won't allow me to MAKE VERY BASIC edits to my own website, keeps showing the web page as ERROR, everytime I try to edit it, I am literally JUST TRYING TO CHANGE THE DATE OF MY SESSION, THATS ALL.... THIS IS HORRIBLE FOR A SMALL BUSINESS OWNER.... I SPEND THE WHOLE DAY, 8 HOURS, TRYING TO CHANGE THE DATE, AND IT STILL DIDN'T CHANGE IT ON MY WEBSITE!

I honestly don't have words for how MUCH WIX causes issues for small business, and doesn't help at all to correct or resolve theses issue. THEY DO NOT CARE AT ALL, and a human will not respond to your emails or calls.

WIX will just respond to your message with a generic AI respond, and will never actually HELP you. They truly do not care about the customers and small businesses that pay wix, as evidence of their actions.

My ENTIRE DAY WAS SPENT UPDATING/CHANGING THE DATE OF MY MEDITATION RETREAT... yet the wix website didn't update, it waisted my time, and the wix company is not available, and or DOESN'T HELP YOU.... its just AI gaslighting you, when you message them.

April 23, 2026
Unprompted review
Rated 2 out of 5 stars

It's a bit of a one way street you should avoid

When we started working with WIX we thought it was a wonderful idea. We even were in contact with senior management and exchanged ideas and support.

This did not lead anywhere, and the bigger they got, the more lost I felt in the WIX orbit. We are working on our WIX-Exit-Strategy.

April 23, 2026
Rated 5 out of 5 stars

Good platform

Wix is ​​a very user-friendly and effective platform. The ease of building a website is incredible. It has templates and various options for including content blocks such as text, images, and videos. What I liked most is its step-by-step guide that helps improve search engine ranking and recognition.

April 23, 2026
Rated 2 out of 5 stars

Wix really hates to give you your money back

Using Wix was easy. Fast forward about 18months/2 years and suddenly I am billed $443 with no notice that I can find. I reach out and it takes multiple efforts and well over an hour using chat bots etc to connect to a human. That interaction was relatively positive. However, when Wix agreed to refund they told me it would take up to 45 BUSINESS Days to do so. That agreement was March 12th, it's April 24th and still no refund... and I cannot expect to receive anything until around May 15th. Disgusting length of time. I can only assume that Wix is in such economic distress that refunding $443 will lead to bankruptcy and they are having to manage their outgoings. Do not recommend - after sales is a NIGHTMARE.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer support..

Our email marketing is currently deactivated, even after provided the requested information, no one in wix is supporting our request and we are not able to use this tool, and yes, I am paying for certain tools in the package, but seems the tools are simply not provided. I keep getting the same repeating message from wix advisors that it is under review - it's been 2 weeks !! and no resolution in sight. Super disappointed from the useless service and support to their customers. Not to mention the damage it affects on our business not able to use our marketing emails for so long.
Wix - if you want to show you care about your clients - here is the ticket id 97148331
And please do not message me is under review.... honestly fed up

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

A great platform to launch and grow an online store

I built my online store, The Pit Stop Perú, with Wix, and it has been a very useful platform to start and grow my e-commerce business.

Wix made it easier for me to create a professional website, upload products, manage payments, and connect my brand with Formula 1 fans in Peru.

As a small business, I value how simple and flexible the platform is. It allowed me to launch faster and keep improving my store step by step.

April 23, 2026
Rated 5 out of 5 stars

It has been wonderful

It has been wonderful. You can make everything with you project. Wix panel control is very interactive and it had helped me to development my ideas and put in web without problems.

April 23, 2026

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