ESR Reviews 2,579

I bought the iPad Pro 13ʺ (2024) Shift Magnetic Case and so far I am thrilled with the clever design and quality.
I wanted something befitting of the iPad Pro for both creative and recreational use.

⭐⭐⭐⭐⭐ Outstanding Customer Service from ESR

I recently had an issue with an ESR product that I had received as a gift. Unfortunately, the battery stopped working after only a few uses and the product would no longer charge or power on.

Even though I did not have the original purchase invoice, the ESR support team took the time to carefully review my case. Throughout the entire process, they were professional, patient, responsive, and genuinely focused on finding a solution. They listened to my concerns, reviewed the details I provided, and kept me informed every step of the way.

What impressed me the most was their willingness to make a warranty exception and stand behind their product despite the unusual circumstances. After investigating the issue, they confirmed the product was defective and arranged a replacement for me without unnecessary complications.

I’ve used several ESR products over the years and have always appreciated their design and quality. While no company is perfect and occasional product issues can happen, what truly matters is how a company responds when something goes wrong. ESR’s customer support exceeded my expectations and turned a disappointing situation into a very positive experience.

A special thank you to Will and the ESR Support Team for their professionalism, understanding, and commitment to customer satisfaction.

I will definitely continue purchasing ESR products in the future and would not hesitate to recommend them to my friends and family.

Highly recommended! ⭐⭐⭐⭐⭐

Ordered a case from ERS and loved the feel and durability. I've dropped my 17ProMax a couple of times, and this case helped protect it with no cracked screen! The kick stand worked great, but something happened with PET film, which didn't allow the stand to hold in place when not in use. Over time, it just became a nuance. Reached out to ERS and showed them what was happening. They recognized the problem and offered a replacement. It pays to be patient and polite when having issues. They were very accommodating, and that makes their products of greater value. Thanks, ERS, for making great products and giving great customer service!

I would like to thank the ESR Support Team for their professionalism, honesty, and dedication to customer satisfaction.

Honestly, the level of support I received exceeded my expectations. The team listened carefully, understood the issue, and provided a fair solution with transparency and respect.

This is the kind of customer service that makes you a loyal customer without even realizing it. When a company truly stands behind its products and cares about its customers, trust comes naturally.

I will happily continue as an ESR customer and recommend ESR to others. I also encourage customers to be honest in their reviews. If you ever face an issue, you can be confident that ESR has a support team that genuinely works to make things right.

Thank you, ESR, for the excellent service.

Great customer support from ESR. My original 65W 5-in-1 Charging Station developed an issue with wireless charging shortly after purchase, but the support team handled the case professionally and sent a replacement quickly without requiring a return. The replacement arrived successfully and works well. Thank you for the excellent after-sales service.

Setup instructions link does not match my product. Makes me feel they are not reliable
Setup video was for air pod 3 I bought the second gem. Video showed incorrect type of clasp.

When I lost the cable, they sent me a new one free of charge. What an amazing support team! I can buy their products with confidence!

I ordered screen protector for i phone and i pad . Along with other products such as apple pencil for i pad. All the products are of high quality and really easy to intall.

I really had a great experienced with the customer service and with the system of ESR in completing my purchased. I received a wrong delivery item but the team accommodate me well for the replacement of the item that I purchased and the delivery was fast. They response right away with my inquiries thus take my worries away if I can still get my ordered item. After purchased and delivery, they also offer assistance if I’m not satisfied with their product. But the item that I received works well and fits my new device. A happy customer here and I highly recommend it.

The customer service was exceptional. I must say i am in love with my new case. This should have been the one i bought from the start.
I must say i would definitely recommend this case to other persons.

I absolutely love ESR Tech.
I have bought cases for iPhones, my iPad and screens from them. 1-2 years have passed and everything looks brand new. Especially on my phones which are quite abused, I drop them all the time. The price feels salty at first but so worth it.
Btw customer service is top notch too!

Hi, to be honest, it was a pretty good experience. Usually, customer service on other websites or with other companies is handled by bots, but here, from the very first moment, the personal attention provided by real people was noticeable. I appreciate it, and even though it was a minor issue, it was resolved, and I'm very grateful to the entire team who listened to me.

I has a iphone case ordered from ESR. After one year , the case got some form of deformity around the edges . I contacted the customer care and they replaced it with free of cost in no time. They really care about the customer. Product quality is also very good .

Genuinely bad cases. It has turned yellow even though it claims “anti-yellowing”. I dropped it from approximately half a meter and somehow it went past the case and chipped the corner of my phone. I recommended these cases to multiple people thinking that they are good, but all it took was one simple drop to see how bad they actually are

I recently bought an iPad case from ESR and overall I’m very satisfied with both the product and the customer service. The quality of the case is excellent: it feels sturdy, fits perfectly, and offers good protection without making the iPad too bulky. The design is also clean and minimal, which I really like.
The shipping did take longer than I expected, but the company was very understanding and helpful throughout the process. Their customer support responded professionally and even offered me a discount for the inconvenience, which I really appreciated.
Another positive aspect is that the products are not overly expensive considering the quality you get. Overall, I had a good experience and I will definitely buy from ESR again

The AI response wasn’t the best because it didn’t specifically say how to respond with details but I loved how quickly the human support responded! I also like the outcome and a new product is much easier than than arranging for a pick up for a repair or an exchange through the postal service.

I had a problem with a iPad keyboard and the issue was resolved very speedily and to my satisfaction.
They are a very customer focused business and the customer service staff are excellent.
The product is very to set up to individual requirements and is very good value.

I was looking to replace the charge cable for a Geo wallet but found the cable not available as a separate item, and a replacement wallet not available in my Region.
After contacting support, they shipped a replacement cable to me free of charge.
You really can't ask for better customer service, and that is on top of the excellent ESR products I own.

I think that the Products have an very good Quality and the Support Team is doing and Great Customer Support

Customer service was so good, like i contacted them for a replacement and within a few days was assured that they would send me one! literally the easiest process ever, im totally buying from them again!