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ESSENTIAL FOODS Reviews 908

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their pets thrive on the food, often resulting in improved health, shiny coats, and increased energy. The ordering process is frequently described as easy, and the delivery service is highlighted for its remarkable speed and reliability, with many appreciating the thoughtful inclusion of free treats or samples with their orders. However, some customers have experienced issues with delivery, such as orders not being delivered to the correct property or difficulties with reordering due to price changes. A few people also mentioned that their pets did not take to the food, and some customers expressed health concerns related to the product.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its high quality and suitability... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of products and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional and brilliant service, noting... See more

Order

People report positive experiences with the ordering process. Customers find it easy to order online, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My contact with your company was professional, informative and personable. I’ve been impressed with your web site and range of foods. I’m currently trialing balance to see if it helps my dog's sensiti... See more

Company replied

Rated 5 out of 5 stars

Product is great really suitable for our Lab puppy, top notch in quality of the food and packaging, right down to the Velcro type strip on top of the bag to keep it fresh, this fine detail shows ho... See more

Company replied

Rated 5 out of 5 stars

Great quality dog food! My springer spaniel used to have issues with anything containing grains, but since we switched to Essentials 5 years ago everything has been great. Ordering and shipping is rea... See more

Company replied

Rated 5 out of 5 stars

My Labrador retriever has been on their foods since we got him at 8 weeks old, from the working dog puppy large breed up to the adult formulas. He has tried several flavours, all are devoured withou... See more

Company replied


Company details

  1. Animal Feed Store
  2. Feed Manufacturer
  3. Food Manufacturer
  4. Food Products Supplier

Written by the company

Why choose ESSENTIAL FOODS? There are many advantages to choosing ESSENTIAL FOODS. Our grain-free meal is crafted from high-quality ingredients – and guaranteed filler-free. In addition to our delectable line of tasty meals, you’ll find a large selection of irresistible treats prepared and packaged to the same high standard as the rest of the ESSENTIALS assortment. Our mission is to make a difference and help the dog get a healthier and better life through its eating habits. We simply feel committed to it. That's why we don't produce dog or cat food either; we produce meals. Meals packed with nutrition which keep a stable blood sugar level and which only contain ingredients that benefit and strengthen your best friend's health. Nutrition is essential for the dog's or cat's overall wellbeing. Explore our delicate meals, pâté, and treats at essentialfoods.com

Why choose ESSENTIAL FOODS?

Written by the company

With the first bag of ESSENTIALS, a new lifestyle awaits
ESSENTIAL FOODS grain-free meals are crafted from high-quality ingredients, with a high percentage of fresh meat and a variety of fruits, vegetables, and herbs. Some of the benefits include improved digestion, a glossier coat, more balanced behaviour, and a healthier body weight.
BOF-approved
All meals are prepared using the BOF principle (Behavioural Optimizing Foods), meaning a meal should mirror the dog's natural diet and eating habits while helping to stabilize blood sugar.
Grain-free meals, pâté and treats
A grain-free diet helps sensitive digestion Although most dogs can digest grains without any problems, there are still some that struggle and are prone to digestive problems such as constipation. All our products are of highest quality and specially formulated using the right balance of key nutrients – just without the grains.

90 days guarentee

Very simple - It's a total satisfaction guarantee

Very simple - It's a total satisfaction guarantee
Should there be anything that you're not happy with, simply get in touch and we'll arrange for a FULL refund. Our guarantee covers all meal products bought online with us, up to 3 months from date of purchases. Just our very own confident way of saying: Give ESSENTIALS a go, you won't regret it!

Contact info

Promotion box for ESSENTIAL FOODS

One mission

To improve and prolong the lives of dogs and cats

4.8

Excellent

TrustScore 5 out of 5

908 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Always a great service and fantastic…

Always a great service and fantastic product.

May 5, 2026
ESSENTIAL FOODS logo

Reply from ESSENTIAL FOODS

Hi Patricia,

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you consistently experience great service and enjoy our products. Providing both high-quality nutrition and the best possible experience for our customers is always our goal, so your kind words truly mean a lot to us.


Thank you for choosing ESSENTIAL FOODS and for your continued support - we look forward to being there for you and your dog for many years to come!

Kind regards,
Team Essential Foods

Rated 5 out of 5 stars

Super fast shipping and great products!

Super fast shipping and great products!
Would definitely buy again - And have done so in the past as well!

April 20, 2026
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Reply from ESSENTIAL FOODS

Dear Christopher,


Thank you so much for your fantastic 5-star review, it means a lot to us that you have taken the time to review us!

We’re delighted to hear that you’re happy with both our products and the fast shipping. It means even more to us knowing that you’ve chosen to come back and order from Essential Foods again - loyal customers like you truly make our day!


We really appreciate your continued trust and support, and we look forward to delivering many more great meals for your pet in the future.

Kind regards,
Team Essential Foods

Rated 5 out of 5 stars

First impressions!

My contact with your company was professional, informative and personable. I’ve been impressed with your web site and range of foods. I’m currently trialing balance to see if it helps my dog's sensitive digestion. I was very pleased to have some free sample treats sent with my order, which Rosie lab loved

April 30, 2026
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Reply from ESSENTIAL FOODS

Hi Christine,
Thank you so much for sharing your first impressions with us.
It means a lot to us to hear that your experience with us so far has been both professional and personal, and that you found the website easy to navigate while exploring our range of meals. 
We are especially glad that you are trying out our BALANCE meal for sensitive tummies and hope it will make a positive difference for Rosie's sensitive digestion. Please let us know if we need to find another meal for her in the future once her sensitive digestions settles a bit. 
It is also lovely to hear that Rosie enjoyed the sample treats. Those little extras are meant to bring a bit of joy, so it is great to know they hit the mark.
Thank you again for taking the time to write this. We truly appreciate it.
Warm regards from the entire team at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

We LOVE Essential Foods

We LOVE Essential Foods. Brilliant flavour options, clear and healthy ingredients and my dog can't get enough of it. I order in bulk every few months and the delivery always arrives next day. Can't fault the brand at all and we will use them forever!

April 30, 2026
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Reply from ESSENTIAL FOODS

Hi Beckie,

Thank you so much for your wonderful review.

We love hearing that your dog enjoys the meals so much and that the different flavour options helps to keep things exciting. It also means a lot that you highlight the ingredients, as that is something we put a great deal of care into selecting each one. 

Ordering in bulk can get you som great advantages and we are so happy that it is a good solution for you!

Thank you for your loyalty and for taking the time to share your experience. It truly means a lot to us.

Warm regards
ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Product is great really suitable for…

Product is great really suitable for our Lab puppy, top notch in quality of the food and packaging, right down to the Velcro type strip on top of the bag to keep it fresh, this fine detail shows how committed these guys are in making sure they provide the best.
We are looking to put our 6yr old Lab on the adult food too.
Can’t fault the customer service backup and fast delivery. Totally recommend them.
Terry

April 30, 2026
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Reply from ESSENTIAL FOODS

Hi Terry,

Thank you so much for your kind and thoughtful review.

It’s great to hear that the meals are such a good fit for your Labrador puppy and that you notice the quality all the way through, even down to the small details like keeping everything fresh. That level of care is something we put a lot of thought into, so it really means a lot that it stands out to you.

It also sounds like a lovely next step to introduce your older Labrador to the adult meals. We hope they will enjoy them just as much, and let us know if you need help in finding the right meal!

We truly appreciate your words about both delivery and customer support. Thank you for taking the time to share your experience.

Warm regards from Sofie at ESSENTIAL FOODS  🐾

Rated 5 out of 5 stars

Excellent quality with quality…

Excellent quality with quality ingredients

April 27, 2026
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Reply from ESSENTIAL FOODS

Hi Linda,


Thank you so much for your 5-star review! We’re delighted to hear that you appreciate the excellent quality and carefully selected ingredients in our products. That’s exactly what we strive for every day.



Thank you for choosing Essentials - we truly value your trust and look forward to continuing to support you and your dog!




Kind regards,
Team Essential Foods

Rated 5 out of 5 stars

Thank you!

My dog has been enjoying your foods and treats since he was a puppy. Also, loving the packaging. Thank you!

April 27, 2026
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Reply from ESSENTIAL FOODS

Dear Erik,

Thank you so much for your kind review!


We’re delighted to hear that your dog has been enjoying our foods and treats since puppyhood - that’s truly special to us. And it’s great to know the packaging gets a thumbs up too!


Thank you for your support - it means a lot to us - and thank you for trusting us with your dog's meals. If you ever have questions regarding our products then don't hesitate reaching out to us.



Kind Regards
Team Essential Foods

Rated 5 out of 5 stars

Great people to deal with

Great people to deal with, easy to order online and very fast delivery right to my door and my Golden Lab Bailey loves eating the food down to the last drop, I can’t rate Essential Foods highly enough.

April 17, 2026
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Reply from ESSENTIAL FOODS

Dear Jim,


Thank you so much for your fantastic review!


We’re delighted to hear that you’ve had such a great experience with both our service and delivery. And it’s especially wonderful to know that Bailey is enjoying his meals all the way down to the last bite - that’s exactly what we love to hear!


Your kind words and recommendation truly mean a lot to us. Thank you for your support and for trusting us with your dog's meals!



Kind Regards,


Team Essential Foods

Rated 5 out of 5 stars

Super Service from a very impressive Company…

Very easy to order and super fast delivery too. Very pleased with such great service and for the quality of all the chews I ordered for my 2 spaniels. Certainly no complaints from them!

April 23, 2026
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Reply from ESSENTIAL FOODS

Hi Helen, 
Thank you for your kind words. At ESSENTIAL FOODS, we place great importance on creating a smooth and reliable experience from the moment you place an order to it arrives at your door.
We’re equally passionate about the quality of everything we offer, so it’s wonderful to hear that the chews have been so well received. Happy dogs are always the best confirmation.
With warm regards from everyone at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Easy to order and speedy delivery

Ordering is easy and delivery has always been quick. The little extras added are appreciated. As I have an adult dog and a puppy the discount for ordering 2 bags of different food is welcome. Both my dogs love the food and the handy measuring cup ensures weight control.

April 22, 2026
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Reply from ESSENTIAL FOODS

Dear Kathleen,

Thank you so much for your thoughtful and kind review!

We’re delighted to hear that ordering has been easy, deliveries have been quick, and that the little extras are appreciated. It’s also wonderful to know that we’re supporting both your adult dog and your puppy with the right nutrition for each stage of life.

Thank you as well for sharing your feedback regarding the multi-bag discount. We actually do apply the discount once two different bags of food are in the basket on our website, so perhaps you can give it a go the next time you order - it should work! 

We truly appreciate your continued support and for taking the time to share your experience with us! 

Kind regards
Team Essential Foods

Rated 5 out of 5 stars

Absolute quality dog food

I can honestly see a benefit feeding ESSENTIAL DOG FOOD to my Staffy his coat is soft and shiny and has loads of energy. Full of quality ingredients, Highly recommend!

April 21, 2026
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Reply from ESSENTIAL FOODS

Hi Ant, 


Thank you for your wonderful feedback. At ESSENTIAL FOODS, we focus on creating meals with carefully selected, high-quality ingredients that support dogs’ overall wellbeing and vitality.
It’s always rewarding to hear when this is reflected in a dog’s condition, energy, and everyday joy. Knowing that our meals make a visible difference is what drives us every day.
Best regards, Kenneth from ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Simple excellence

Quality ingredients and a tasty selection, many meals free from common allergens. Fantastic customer service, delivery often within 24hrs. recommended by my breeder, she's right about everything! And my Vizsla loves it, too.

April 16, 2026
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Reply from ESSENTIAL FOODS

Dear Stuart,

Thank you so much for your fantastic review!


“Simple excellence” truly means a lot to us - we couldn’t have said it better ourselves. We’re delighted to hear that both you and your Vizsla are enjoying the quality and variety of our meals, and that the allergen-friendly options make a difference.


It’s also wonderful to hear that your breeder recommended us! And thank you for your kind words about our customer service and delivery, we’re so pleased it’s been a great experience all around, and it confirms that we are on the right path with both products and services. 



Thanks again for your recommendation and support, and for choosing ESSENTIAL FOODS!

Kind Regards
Team Essential Foods

Rated 1 out of 5 stars

Extremely poor service and lack of…

Extremely poor service and lack of communication from Natasha . 5 emails and numerous calls . Over a 2 month period . She promised to give prizes to our charity dog show then went back on her work .
Unprofessional and rude

April 22, 2026
Unprompted review
Rated 4 out of 5 stars

Very good quality and service

Very good quality and service. A little disappointed that the products increased 100 Kr. without being notified.

April 15, 2026
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Reply from ESSENTIAL FOODS

Dear Andrea,


Thank you very much for your kind review!


We’re so pleased to hear that you’re happy with both the quality of our products and the service you’ve received. Delivering high-quality nutrition alongside a smooth and reliable experience is exactly what we aim for, so it’s great to know that it’s coming through.

Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for your support anf for trusting us with your pet's meals.



Kind Regards,


Team Essential Foods

Rated 5 out of 5 stars

Recommended by breeder and our puppy…

Recommended by breeder and our puppy loves it. Great touch giving a free selection of chew treats with the first order. Very much appreciated.

April 13, 2026
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Reply from ESSENTIAL FOODS

Hello Kenny,
Thank you so much for sharing your experience. At ESSENTIAL FOODS, we place great importance on building a strong foundation from the very beginning, so it’s wonderful to hear when our meals are part of a puppy’s journey right from the breeder.
We also love adding those small extras along the way, as we believe mealtimes and treats should bring a little extra joy to everyday life. It’s great to know that this was appreciated.
With warm regards from everyone at ESSENTIAL FOODS 🐾

Rated 4 out of 5 stars
ESSENTIAL FOODS logo

Reply from ESSENTIAL FOODS

Hi,
Thank you for your kind words. At ESSENTIAL FOODS, we believe that great service should feel effortless and reliable, every time.
It means a lot to know that this is your experience.
Best regards
ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Extremely pleased with this product

Extremely pleased with this product - I have it on a subscription. It’s appears to be of an high quality with a lot of ‘real’ products rather than fillers etc. Our dog enjoys his meals and there is rarely any waste.

April 7, 2026
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Reply from ESSENTIAL FOODS

Hi Ray

Thank you so much for sharing your experience with us. 

It is wonderful to hear that your dog is enjoying his meals so much and that there is hardly any waste. That kind of consistent appetite and good digestion is a sign that everything is working just right for your dog. 

We are also really pleased to hear that the quality and composition stand out to you. Carefully selected ingredients of the highest quality and a focus on real ingredients is at the heart of everything we do, and it means a lot that this comes through in everyday feeding.

Great to hear you are happy with the subscription as well. Having things run smoothly and reliably makes life just that bit easier.

Best regards
Sofie from ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

I have used this food and company since…

I have used this food and company since 2020. Its very good quality and suits my dogs very well. They changed supplier last year and it didnt suit my dogs. I called them and they shipped out their original formula and have continued with that source. Customer service is great, food is great and delivery great

April 7, 2026
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Reply from ESSENTIAL FOODS

Hi Rebecca,

Thank you so much for sharing your experience and for being with us since 2020. 

It is really great to hear that your dogs continue to thrive on the meals and they have remained a good fit for them over the years. Every dog is different, so it means a lot to know that the right balance has been found for yours.

We are also very pleased that our team could help you quickly when you reached out. Being able to listen, adapt and find the right solution is something we care deeply about, and it is wonderful to hear that it made a difference for you. We will keep doing what we do.

Thank you as well for your kind words about both the meals and the overall experience, including delivery. We truly appreciate your continued trust and please let us know if there is the least we can help you with in the future. 

Best regards
The team at ESSENTIAL FOODS 🐾

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