First Charter Bus Rental - Chicago - West Reviews 141

TrustScore 4 out of 5

4.1

4155 W Chicago Ave, 60651-3623 Chicago, IL, US


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See what reviewers are saying

Rated 5 out of 5 stars

We've been renting from bus companies for 20 years. This is by far the best company we've ever used. They are punctual, polite & have great customer service at a great price.

Rated 4 out of 5 stars

The bus was perfectly on time for pick up in the morning and from the location in the afternoon. This made everything for our day run smoothly. Only comment would be to get a phone call when the bus... See more

Rated 5 out of 5 stars

I booked a bus for a Christmas bar crawl. First Charter made it easy to get a quote and book. Our driver, Andy, was punctual, helpful, and friendly throughout our entire day. They weren't the cheapest... See more

Rated 5 out of 5 stars

Buses were on time both leaving school and leaving the museum to return to school. They allowed students to leave backpacks on the bus which was a big help. THANK YOU to both of our drivers and First... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Chicago - West

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 4155 W Chicago Ave, 60651-3623, Chicago, IL, United States

  • 800-204-4362

4.1

Great

TrustScore 4 out of 5

141 reviews

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Rated 1 out of 5 stars

Do not use for weddings!

Wanted to save someone else from the horrific experience I just had with First Charter for our wedding transportation. They are very misleading in their communications and do not disclose all guidelines and policies up front. They have led us to a transportation nightmare 5 days before our wedding. They limit the number of stops on hourly rentals but do not tell you this until your final route is due the week before your wedding. There was no warning, nothing in writing, nothing in the agreement, no discussion of the multiple stop issue. They were well aware that we would need multiple locations due to the location of our wedding from the get go and no one mentioned the limitations. Do your research and avoid them at all costs if you have a similar setup. Nothing like scrambling five days before your wedding...

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

We used First Charter for a concert and…

We used First Charter for a concert and it was an awesome experience. People had more fun on the bus than the actual concert. The driver was great he got us there on time and after the concert he turned on his flashing lights to make it easier to find him. Great prices and great service. Already looking forward to using them again.

September 1, 2022
Rated 5 out of 5 stars

Wedding Day Transportation

Just used First Charter for 2nd Chicago wedding this summer of 2022 - they performed perfectly both times.

My sincere thanks and 5 Stars to First Charter for helping make both weddings a huge success !!!!!!

August 21, 2022
Rated 2 out of 5 stars

The buses were late on both our pick up…

The buses were late on both our pick up days. On the trip home, two of the buses didn't fuel up before picking up our students and so had to make another stop. We had an issue with one of the bus drivers listening to explicit music that was inappropriate for our students.

Overall the bus drivers were courteous and respectful.

July 25, 2022
Rated 5 out of 5 stars

Our bus drivers were great

Our bus drivers were great. We had 2 buses to get our group to our destination. They were on time both for pick-up and drop-off. We, as a group, were late and so I apologize for that, but our drivers did their best to get us back on time. Will recommend to our entire organization.

July 13, 2022
Rated 4 out of 5 stars

Bus driver was late 30 min for pick up…

Bus driver was late 30 min for pick up from drop off, she said she didn't know what time she was supposed to pick up our group and did not apologize. She said she was walking around instead after she was called 3 times she still took 20 min after me calling 10 min after being late.

June 13, 2022

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