I took my car into the garage for a body work repair. The examination was very thorough and I was able to get the work done promptly. My insurance company and Fix Auto worked together seamlessly to... See more
Company replied
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My car was collected and delivered to my house when repairs were complete. All the staff are very friendly and helpful and were in constant touch with me to give me updates. I am glad that it was loca... See more
Company replied
Genuinely made my day with a visit to this place. Couldn’t have asked for better customer service - nothing was too much trouble and it was refreshing to be greated with a “can do” attitude. Professio... See more
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Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Th... See more
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Company details
About Fix Auto UK - Fix Auto Loughborough
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
9a Messenger Close, LE11 5SR, Loughborough, Leicestershire, United Kingdom
- 01509 631838
4.7
Excellent
455 reviews
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Quick repair
Quick repair, keep in communication with the client, they even clean your car for you, all-in-all great service
October 14, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Brian Bishop,
We appreciate you taking the time to leave us this 5-star review! We're so glad you were happy with our quick repair and communication.
Fix Auto UK
efficient organization- excellent…
efficient organization- excellent communication and friendly and helpful staff . A seamless process from start to finish.
October 13, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Mitchell,
We appreciate your 5-star review and are so happy to hear about your seamless experience with our efficient organization, excellent communication, and friendly staff.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Lattesha Lynch,
We appreciate you taking the time to share your feedback. We are happy to know that you found our service great and efficient.
Fix Auto UK
Great customer service and repairs…
Great customer service and repairs carried out quickly
October 8, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Kerry,
We're glad you enjoyed your experience and that our repairs were completed quickly. Thank you for your positive feedback regarding our service.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Jade Hogan,
We are so glad we could assist you during a difficult time. Thank you for your kind words; we appreciate your feedback!
Fix Auto UK
I am quite upset
I am quite upset. I had fuel in my car when it was collected and there was no fuel when the car was returned.
Also, I had an item to return to marks and Spencer’s which was in a black river island canvas bag. I was hoping to return it but when I got to the shop and checked in my car, it wasn’t there!!
October 2, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Jubayda Rahman,
We're very sorry to hear about the fuel and missing bag. We appreciate you bringing this to our attention and will investigate what occurred during the service. Thank you for your feedback.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Benyamin Chaudhry,
We're happy to hear that you had such a great experience! Thank you for the very positive feedback.
Fix Auto UK
Nice experience with FIX AUTO
Nice experience with FIX AUTO, and staff also helpful they give good advice
September 25, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Krupali Jaiantilal,
We appreciate your positive feedback and are happy to hear you had a nice experience and found our staff helpful and the advice good.
Fix Auto UK
The best repair service!
This is a brilliant service they are friendly quick professional and keep you posted with the progress of your repair, I would highly recommend them to anyone.
September 26, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Karen Carroll,
We appreciate you taking the time to leave us such a fantastic review! We are so glad to hear that you found our service quick, professional, and friendly.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for you feedback. We are happy you rated us so highly.
Pick up people ringing wrong number for…
Pick up people ringing wrong number for pick up.
I had written 2 Mobile numbers on the sign sheet but you were calling my daughter who was on holiday abroad which was not nice and worried her !
Communication was not good at first point of contact. Disappointing.
September 24, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Trusha Nathwani,
We apologize for the inconvenience caused by the incorrect calls and the worry this caused your daughter while she was on holiday. We appreciate you bringing this to our attention. We'll review our communication process to prevent similar issues in the future. Thank you for your feedback.
Fix Auto UK
Knew what needed doing but had to go…
Knew what needed doing but had to go back due to a problem which meant us leaving the car twice .
September 16, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
John Drummond Popley,
We appreciate your feedback and regret that you had to return. We'll review what happened to ensure a better experience in the future.
Fix Auto UK
Done a great job
Done a great job, supplied courtesy car which was very helpful. Delivery/ collection from home & drivers were very helpful and polite. Kept us informed about what was happening to our vehicle. Repaired & returned within a week. 🙂👍
September 10, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Ricky Williams,
We appreciate your kind review and are so glad the courtesy car and collection/delivery service were helpful. It's great to hear you were kept informed and that your vehicle was repaired quickly.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
lozzy,
We are delighted you received amazing service from beginning to end. Thank you for your perfect feedback; we appreciate it.
Fix Auto UK
Fantastic and efficient service from…
Fantastic and efficient service from booking in to collection
September 11, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Katie Shaw,
We're happy to hear that you found our service fantastic and efficient from booking to collection. Thank you for your positive feedback!
Fix Auto UK
Great Customer Service
Great Customer Service, prompt attention and excellent workmanship. They called me with a completion time to hand my car back and handed my hired car back to the Hire Company for me.
September 10, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Bob Stephens,
We're happy to hear that you received prompt attention and excellent workmanship! We appreciate your feedback and are glad our customer service met your expectations by handling the car hire return.
Fix Auto UK
Very good communication and they were…
Very good communication and they were very helpful . Finished the work quite fast.
September 5, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Mr Bhat,
We appreciate your positive feedback and are happy to hear that our communication and speed were helpful to you. Thank you for your review!
Fix Auto UK
Repair work
Repair work was done professionally and on time, and good communication from start to finish. Excellent all round.
August 29, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Will Thorn,
We are happy to hear that the repair work was completed professionally and promptly, with excellent communication. Thank you for your positive feedback!
Fix Auto UK
1st class service from all concerned
1st class service from all concerned. Fast and efficient. Much quicker return of my vehicle than expected. And an excellent repair.
August 28, 2025
Reply from Fix Auto UK - Fix Auto Loughborough
Linda Tilley,
We appreciate you taking the time to leave us this fantastic review! We are so glad to hear you received first-class, fast, and efficient service, and an excellent repair.
Fix Auto UK
Take photos before and after keep proof of everything.
I had my vehicle repaired under a no fault insurance claim and the initial repair process ran smoothly. However first time I took the car on a long journey the undertray came lose at 70mph on the M1 dragging along the road tearing it up and causing the police to pull me over to let me know about the damage to the car. I know the undertray was damaged in the original accident because I'd had to secure it myself before moving the vehicle. When I contacted the garage to tell them the repairs hadn't been done correctly they took the car in declared this new damage told me I had to prove the undertray was damage in the original accident. I'm now forced to seek legal action and potentially be out of pocket for repairs on what was a no fault insurance case to me.
I always say you can't really know something about a company until something goes wrong and how they handle it. In this case they handled it by denying all responsibility and pushing the burden of analysing the repairs needing doing to my vehicle to me.
July 25, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
David Butcher,
We appreciate you bringing this to our attention. We're sorry to hear about the undertray detaching and the subsequent issues you've experienced. We aim for every repair to be completed to the highest standard. On reviewing your vehicle, images were sent to the authorising insurance company in relation to your complaint and they have deemed the damage unlikely to be related to the original claim. We are currently awaiting further instruction from the insurer and will update you accordingly.
Fix Auto UK
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