Freshservice Reviews 97

Good product, needed to contact the support on a few occasions to tweak a few things but they've been very responsive and have been a great help.

Freshservice provides a great product, simple to use, support is good

Fresh service is an amazing product and a truly turnkey solution. It took a little while to configure to our liking but the end result was worth it. The customer support experience is second to none!

I was a previous user of Freshdesk, Freshservice is a far superior product.

Very customisable around our business and our customers.

Have had to contact support a couple of times, they are very responsive and helpful.

An excellent product, that we're using actively. There is however still some room for improvement, especially in the multi-language part of the service desk.

I was looking for an out of the box coud solution which followed ITIL best practices and required Little configuration. FRESHSERVICE is this.
It took me only a couple of hourse to setup and my team began tu use it with no problems. After a few weeks of putting it into production I checked the reports and bingo... With no configuration I was getting KPIs and relevant information.
Support is quick and knowledgeable, not only about the tool but about ITIL.

We've been using FreshService for our internal IT needs - service desk, service catalogue, knowledge base and asset management for nearly two years now. It's ticked more boxes and been more user friendly then anything else we've found and it's all tied together under the one system. The company behind FreshService is continuously developing their product and the support is always responsive and helpful. Would highly recommend the FreshService solution.

We searched and evaluated every support desk option we could find. Freshservice was and still is the clear winner!

A great service provided from the start. No sales pressure and great communication at all stages of our setup. The system is easy to grasp and adaptable to our needs. We've trialled a few systems and Fresh Service gave us the best options for a reasonable cost.

We chose Freshservice as we needed to setup a new Service desk tool which would be simple to use for our customers but also powerful enough to keep track of our assets and manage our workload.

Freshservice delivers on all fronts. New functionality is added frequently, the support we receive has been excellent but most importantly our customers love it.

So far so good. Used the product for a few months and haven't found any major issues.

So far so good. The product itself satisfies all my current requirements and seems to have room for to accommodate requirements changing in future.

Re Customer Service. I've very little contact so far but I've not been disappointed with how my issues were dealt with in any way.

I have been using Freshservice from last three years (we got 30 support agents). The product is awesome ! with all helpdesk features.

* Support is very quick. All the best !

We switched to Freshservice this past summer after several very frustrating years with SchoolDud(e).

Freshservice tech support provides incredibly responsive support at all hours both in the initial setup and burn-in period as well as our production system. No regrets at all.

Yesterday was my first interaction with Fresh service however I was very impressed with their approach to support. Via the chat function when I asked for a URL to reference training materials they immediately offered a live session with me to resolve the questions I had on configuration and set up. Looking forward to continuing to use the product into the future.

FreshService portal is very easy to use from admin and user end.We have been using this as an enterprise level system for addressing tickets and it has been very instrumental for making us achieve that.When we have any issues,we email or call the support team and they respond to our issue in absolutely no time!Strongly recommend this!

Our organization uses Freshservice to track both standard IT support tickets and our extensive development backlog. It has proven to be an excellent tool for tracking changes, and the built in Change Approval process is invaluable.

The support is also outstanding. Response times are super quick, and the support staff knows their stuff.

Customer service never has a wait and has always resolved my issue on the first try.

Good tool, very Quick support! Support team is there to help every request is possible!!

I've been using FreshService for over three years now and it has transformed my team's ability to serve our customers. Before Fresh we went through a home-grown solution and two other major competitors. We could never find a tool that would track everything we cared about and not be so complicated that it got in the way. Fresh strikes a great balance of power and design. We can get fancy with automation and still have a nice clean interface. We started as a team of 5 using the tool and we've spread to over 60 agents. I've built out queues for teams all across the company. It's a great tool and the value it gives us has never been found in anything else we've tried. I'd recommend it to anyone.