Funchal Drive Reviews 

Punctual and efficient. Great service highly recommended.

We booked a VW Polo (or similar) through SunnyCars, but FunchalDrive provided a Citroën C3—a car with less power than the VW Polo.
We only noticed the car's lack of power once we were in the mountains, as we frequently had to drive uphill in first gear.
We had researched the power requirements for driving on Madeira beforehand, which is why we specifically booked a VW Polo (or similar). In our opinion, FunchalDrive did not deliver what was agreed upon with SunnyCars. We have informed SunnyCars about the issue! We expect FunchalDrive to compensate for the difference.

Easy and fast. When i dropped the car, they weren’t even there, lol. So relaxed

The first car didn’t had enough power to go up with A/C. I understand that madeiras roads are really difficult but why selling as a service if I can’t use it. Apart that they gave us a car with the brake pads consumed. The change of the car was perfect, but the owner really rude, telling me that he’s gonna decide if the car has problems. The new car was good but a loose of time changing it.

The attention was fast and kind. The transport to the airport was comfortable and fast too. The car worked perfectly.

Worst experience with car rental company ever. Employees just want to sell their overpriced insurance.
They have limit 1.800€ on deposit, so you need to have higher limit on credit card(AND ALSO WEEKLY LIMIT). They don’t accept different card, or card from different person (neither wife). Only way is buy insurance (then total price is doubled) or don’t take car and try to communicate with their support. Employee even didn’t know conditions of canceling contract (or didn’t want to say it). Just waited if you take car or not. I was here 3 times and everytime there was at least one person, who fell in their trap. Also baby car seats are in bad condition, used only with our pad.
Be careful with them.
I don’t recommend this company to anybody.

Even though my card was a credit card (marked "credit-debit" on the card itself), the agency forced me to purchase additional insurance costing over 200 euros because they refused to take a card imprint for the security deposit. Upon checking, my bank confirmed that the card was indeed valid as a credit card.

I dislike the overprize of 35 euros because we pickep up the car after 8 pm (2 hours of delate at the departure at Lyon airport) : this possible overprize was not announced when I have booked the car few months ago, and to my mind 8 pm is not so late (I would understand an overprize after 10 pm, but not before).

I travel a lot to many countries where I rent a car. I always pay with my VISA creditcard. In your case they did not accept my VISA creditcard. Reason is very vage. Something with online banking which I did not understand. What I do understand is that I agreed around 500 Euro for renting the car and suddenly I had to pay 935 Euro!!! And now they accepted my creditcard!! Contact me if you want. I also paid for a platinum insurance which I die upfront! So two times an insurance???

Collecting the car was a bit hap hazard, it seemed we weren’t important customers. It took a hour to go through the process as the car wasn’t ready at the arranged time and there were issues for another customer. The car was clean and fine but there was a charge to have the car cleaned on our return or have to clean it before return. Never had that before and I suggest a rip off. Drop off was fine and we even had a taxi called on our behalf. NOTE: The ramp into the compound is very steep and if not careful you could really catch the bottom of the car (as our taxi did), both in and out. Beware! I probably won’t use them again for various reasons described above.

We were delayed 2.5 hours because Lufthansa overbooked their plane. We followed instructions and called the car company 3 times updating them on our situation. They kept saying 'No problem!'. They picked us up in the airport, treating us as an active costumer. They drove us to their office and THEN decided to tell us we were a no-show and needed to rent another car, blaming an employee who convieniently was not there right now. 100€ pre-payed out the window and the only car left was almost twice the cost.

We found it decieving and unproffesional how they told us everything was okay, and knowing we were on the way. I can see this being a 'stupid tourist trap' with them perhaps expecting us to get compensation from the airline company - money ready to be spend on a more expensive car.

However, sometimes you end up being happy with the end-result, despite the flaws.

The guy who serviced us - guy with glasses - seemed like a trustworthy and great guy. I kind of felt sorry that he had to listen to me because of one of his coworkers mess. At the same time, I will never know if he was the guy i talked to on the phone 3 times.

At the end of the week, we were very happy it all went like it did. We got a brand new mini suv with automatic, gps etc. which was VERY comfortable for driving up and down steep and narrow roads. Beside the obvious flaw the service was great.

Instead of meeting us at the airport, the driver was 1,5 hours late after many calls and false promises (''I'll be there in 20.minutes")and the four of us had to wait on an empty parking lot. Mind you, the drive from the rental place to The airport was literally 5 minutes! The driver was rude and didn't even offer to help with loading or unloading our luggage. Of course, as we lost so much time, restaurants were already closing when we finally got to them. Also, the central locking mechanism of the car didn't work properly but they didn't bother us to tell us that when we picked up the car. This proved to be quite an inconvenience that they couldn't get that fixed. I understand the latter but why didn't they let us know from the start? This way we again wasted time by returning to the rental place.

Excellent support, good advice before departure friendly employee and above all a vehicle in order. Thank you for helping to make our stay pleasant

The rental car, a Seat Arona, provided a very pleasant experience and performed excellently. I am very satisfied with the services of this car rental company. Congratulations, and keep up the great work!

I sat at the airport for over an hour waiting for the shuttle. I was informed it ran every 20minutes. Not true at all. Check in was very slow, took over an hour to wait and check in. Everything from the start was unclear upon booking the vehicle. The staff was rude and unfriendly upon returning the vehicle. I had to return it before 8am to catch my flight, which I guess is not acceptable without paying extra. That is ridiculous. Booking the car was not clear and I felt taken advantage of with a 3rd party involved. Just another way to take advantage of travelers who may not understand this. I will never rent from this company again or the 3rd party involved.

⭐⭐⭐⭐⭐

I had a great experience with Funchal Drive! The communication was excellent from start to finish, and the customer service was outstanding.

I needed to keep the car for an extra half day, and it was arranged quickly and without any hassle. The whole process was easy, professional, and stress-free.

The car was in great condition, and everything went smoothly. I highly recommend Funchal Drive to anyone visiting Madeira.

Thank you, Funchal Drive, for the excellent service!

Booking was online via discovery car. At the airport we had to pay extra for cleaning the car and to drop the car again at the airport, just what we booked.
The other rental cars were with another company, where we didn't have to pay these extra's.
Disappointed.

From the beginning to the end everything perfect. Top communication, perfect car, no deposit, under 21 possible and full insurance.

I believe Funchal Drive acts in bad faith by charging customers for non-existent damage or damage that was not previously recorded in its system.

In my experience, I rented a car for six days. When I collected it, they told me about the damage already recorded on the vehicle, but they never showed me photographs covering the entire car. When I returned the vehicle, they claimed there was minor damage that I had to pay for. They told me that, because I had excess insurance, I would be reimbursed for the amount charged.

In short, the damage they claimed was not actually there. However, since they had placed a €2,500 hold on my credit card, customers are effectively forced to pay whatever amount they demand, with only the possibility of later recovering it through Global Cars insurance.

We had a fantastic experience renting with FunchalDrive during our family holiday in Madeira. Everything went smoothly from pick-up to return. The car was perfect for exploring the island, and the team was professional, efficient and welcoming. Thank you for helping make our trip so enjoyable. We would happily choose FunchalDrive again on our next visit