GAIL's Bakery Reviews 

Visited Gail’s in Marlborough, nice coffee but no gluten free sandwiches or cakes only gluten free sourdough loaf.. As the bakery is a nationwide chain I would have expected some gluten free offerings. Disappointed.

I’m always super happy with GAIL’s in general, but my local one is Clifton Road, and I genuinely think they have the most amazing people working there.

I’ve been meaning to write this review for a while. During the summer heatwave, I spent many afternoons working from there, and beyond the great coffee, food and very welcome air conditioning, what really stood out was the warmth and kindness of the team. You notice how they treat people, and there is something genuinely human about this place.

Recently, my 10-year-old daughter went there after school with her friends. She has only just started walking home independently, so this little trip to GAIL’s was a very exciting adventure for her. Unfortunately, she only had cash and couldn’t pay for her biscuit. The lovely lady behind the counter simply offered to pay for her and then refused to take my daughter’s cash.

She came home absolutely amazed and insisted that I go back the next day to repay the £4.30. I did — and they still wouldn’t take it.

It’s obviously not about £4.30. It’s about making sure a 10-year-old wasn’t the only child among her friends who couldn’t have her biscuit, and making her feel looked after during one of her first independent outings.

Such a small gesture, but such a big impression. Clifton Road really does have the loveliest team. ❤️

Appalling customer service. I found the staff dismissive and unprofessional, and when I raised my concern, the response was not to address it but to dismiss it. Even more concerning, two members of staff presented themselves as managers but refused to provide their names when I explained that I wanted to make a formal complaint.

Whatever the internal management arrangements may be, a customer should be able to raise a legitimate complaint and have it handled professionally. I left without making my purchase and would not return to this branch.

There are reputable alternatives nearby, including Pret A Manger and PAUL, so I would recommend considering those instead.

Gail's bakery in Victoria Street,
I went today to Gail's to get a coffee and a birthday treat and I was served by two young ladies [ Rita and Joanu] they were very polite and friendly, I will definitely go back there again 😊

Went to buy a Gail's sourdough loaf in Wimbledon on Saturday. Not only were the loaves all now smaller than when I last bought a loaf there a couple of months ago they are now over £5 each. So ripping us off with smaller loaves and charging us more at the same time. What a greedy petty money pinching company! I won’t be buying their bread or anything else from them again. Their sourdough bread is only average anyway.

No China cups available only take away even at opening time. No avocados so no breakfast offer

The food was bordering on ok but I won’t be going again to the branch in Stratford upon Avon. . My assistance dog was near me and had to be closer to fulfil a task for me. I dont know who it was, one can only assume it was the manager and told me to move my dog. I refused as he was helping me but the attitude was either one of utter rudeness or ignorance.

What is it about Gails café that make you a cup of coffee in a bowl! Coffee cups with no handles. Trying to drink a hot coffee is almost impossible. The decor in the London Millennium branch looks half finished with all the pipes, vents and bare concrete on show overhead on the ceiling.
I won't be going again!

Went into Gail’s Cheshire Oaks and chatted with Warick and Huw what lovely guys and valuable staff. Thanks guys!!!

Looks nice but wasn’t adequate quality considering how much you pay

Freshly baked and appetising selection of cakes, patisserie and fillled rolls. Excellent salads and breakfast pots. Staff are friendly and helpful. Negative reviews may have a political agenda, make your own mind up

Visited Gayles in Witney. I always think you can judge an establishment by its toilets, the toilet in Witney is a disgrace. It needs a deep clean all over, walls, door, floor toilet, everything!!! Please clean you toilet

Gail’s Brentwood Essex
Hope head office see this - what a lazy cafe
They never bother to cook porridge and always seem low on sandwiches - I reckon they do porriage one random day out of seven. Flies over everything too. Staff are friendly though but the manager needs to ensure they offer the full Menu.

Jana, Ade, Hayley and the gentleman behind the counter are very lovely and friendly. Always smiling and welcoming especially when it is busy. It is nice to be able to go to the Gail's all around England, but the staff at St Albans are always the nicest by far which is why we come regularly. Thanks, guys!

So nice ,good food , good customer service , unique menu , freshly bake ,good workers especially rodge

I expect standards. Greenwich Gail’s. £4:30 flat white in cup without a handle, no saucer…. Who thought of that for hot drinks? Baffling. Rip off, won’t be going there again. Tourist trap.

Gail’s at Liverpool Street. Flies all over the pastries which was an immediate concern. Hand hygiene is also not where it should be. Floors are dirty and tables not regularly wiped down

We went to the Liverpool Street branch – what I find really offputting is the flies crawling all over the food. This is the third time I’ve seen this and while waiting in the queue, there were six or seven flies on the food and just sitting there watching a blue bottle casually walking in and out of a pastrami sandwich does turn your stomach – I won’t be going there again, even though the food is lovely

I have been coming to Gail’s since the very start of Gail’s in London, the first and second shops and onwards.
In those days the croissant and pain au chocolate were sublime. So diffferent from what we eat today, trajically. The standard has dropped, the taste is half as good and the texture not there.
I have really noticed between the winter and summer of this year 2026 a huge fall in quality of the bakery and patisserie. If I was to buy a pain au chocolate or croissant from a supermarket theirs would be better.

I hav lived for 20 years between france, Brussels and Italy so really know my food quality.
What has happened to the utterly delicious patisserie that we are paying tbe earth for and what we receive is such a let done now. The almond croissant I discovered last early Autumne and they were crispy and sticky and chewy and everything. But now again absolutely nothing. What had happened to Gail’s? Well it had got far to big and the quality has suffered and the prices just keep on going up.
I am so saddened to write this however I just hope and pray that The real Gail’s can return to our streets again. At least eating one of those patisseries was the highlight of my day and now that has disappeared into thin air. In this grim climate in England cannot someone save our day with a delicious boost to it! I still return to Gail’s hoping things will change but I see no change in the last 4-5 months. Gail’s has changed and their recipes and quality of ingredients have changed since it thinks with its name it can keep going. But the public will all notice and another cafe will come along with much better products and Gail’s will be no more. 😢please change back before it is tooo late. I do have to say the staff are nearly always wonderful. Especially the team in Henley on Thames, Oxon. Sophie S

Very disappointing experience at GAIL’s Upper Street/ islington yesterday.

I’m a regular customer and have always considered GAIL’s a family-friendly café. I came in with my four-year-old daughter while my friend and her five-year-old son were already eating. I ordered takeaway, clearly confirming this twice.

The issue was not about paying for a children’s drink. It was the attitude of Alberto, who told me he was the manager. After a five-year-old child was left waiting for around ten minutes for a small babyccino, I asked about it and was then told I would have to pay. When I asked to clarify the policy, Alberto instead repeatedly challenged me about why I had ordered takeaway while sitting inside.

I found his manner unnecessarily confrontational and embarrassing, particularly in front of the children and other customers.

Very disappointing from a branch I visit regularly. I hope GAIL’s management looks into